Garrett Customer Service

[SwampHunter]

A few weeks ago I went to a yard to hunt. I was using my Minelab X-70 for hunting the yard and then using the Pro-Pointer to locate the target in the plug. I had been at the yard for about an hour or so and was doing pretty good. I got a good solid signal so I hit the ground and turned on the Pro-Pointer. It acted sporatic and then shut it's self off. I turned it on again and the same thing happened. When I first got it it did this once but not as bad as this time. These were the only two times this has happened since I got the Pro-Pointer when it first came out. I was a bit frustrated and decided to call it quits. The next day I picked up the Pro-Pointer and turned it on. It worked fine. The seed was already planted though and I didn't want to take a chance this winter and have it act up on me during a really good hunt.
On the 5th of October I called Garrett. The lady told me to send it in for repair or replacement. I told her that this was getting to be my busy season and she told me that it would be returned 10 days tops. That day I mailed it out. Yesterday UPS arrived with my brand new Pro-Pointer. Garrett replaced the old unit with a brand new one.
Great customer service.

 

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[Sandman]

This is one of the best reasons to stick with the top brands.

 

[John-Edmonton]

They are the best!

 

[acehunter]

There customer service is the best. Will fix the machine no questions asked. Very professional, nice people.

 

[Prime]

Agreed. Their customer service is exemplary.

 

[DanB]

Glad to hear you made out well.....I wish I could say the same, but they let me down.......good luck and happy hunting..

db

 

[chirper97]

I had a 1980 ADS Groundhog repaired and put in good working order a few years back.

Garrett did very well and it was worth the $.

 

[Idaho hunter]

my pro pointer did the same thing and was thinking of sending
it back for repair but found the problem was not the pro pointer
but I had just grabed a couple of batterys from home before I
went out and they were just heavy duty not alkaline. the heavy
duty batterys worked fine for a short while but when it gets cold
out they don't last more than a few minutes when I put
alkaline batterys in no more problem.
Idaho hunter

 

[Jerry-Wi]

I agree that Garrett's Customer Service is the best. My 1986 Grand Master Hunter was in bad shape when I sent it in two weeks ago. Garrett replaced the lower part of the case which was cracked, installed a new battery box, replaced the grip on the handle, installed a new key pad, replaced all the knobs and fixed a bunch of stuff inside. They also tuned it to factory specs.

The detector is in like new condition. Unfortunately we have a foot of snow on the ground so will have to wait til spring to be able to use it.

Well done Garrett

Jerry-Wi

 

[extractor]

This is one of the best reasons to stick with the top brands.

Amen

 

[Sorroque]

GMHXCX3 is an "Edsel"?
There is a "residual voltage" that travels about the circuitboard for 20 seconds after you turn it off. Wait for 20 seconds , or have a chance of blowing a fuse that hast to be resodered back at the factory. If your 3 Year Warranty is good. It blew 3 times under warranty. 'It should have never ever had this problem.'!
There is in the State of Florida a Full Product Law that states you cannot sell a product that has a problem.
Was this a Full Product? I thought it was.
I tried and tried to get KELLYCO to replace it at their expence, or trade for a Pulse Inductive Beach Detector, to no avail.
So I ended up talking to Charles Garrett's office Secretary. "I see you bought this detector thinking it was a Beach detector. This detector is not meant for a saltwater beach. You'll haft to pay for the repair for it yourself out of warranty".
Uh duh. That was the customer service I got from the top, one notch down from Garrett himself.
Believe it or not, I would buy another Garrett. A Surf PI, but not another vhf!