Huge kudos to Garrett

[Tecumseh]

My Ace 250 died over a year ago (I left it in my trunk for too many 100+ degree days), and I just never got around to sending it in for repair. Finally sent it in about a week and a half ago.

It arrived back on my doorstep today. I never heard from Garrett, and I was not billed for the repairs. They cleaned it, fixed it, and even put on a new coil.

Now keep in mind that I never registered for the warranty, and even if I had, I've owned it longer than the 2 year warranty period.

So I write this as a big thank you to Garrett. I was willing and ready to pay for the repair, but they got it back to me quickly, with no fuss (and no charge!).

 

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[GibH]

Always good to hear about great customer service. Some companies just don't believe word travels.

 

[Sandman]

The major companies stand behind their products and try to offer the best customer care they can. Garrett is one of the good ones...

 

[dahut]

The major companies stand behind their products and try to offer the best customer care they can. Garrett is one of the good ones...

Indeed they are. I got a broken CXIII GMH last spring for next to nuttin, which I had to send in for repair. Garrett replaced everything in it, and I mean everything, from the instrument face to the mother board.
Then they held on to it for three weeks, as I had arranged payment through a buyer and it was eventually delayed.
TOTAL cost: $91

No it wasn't free, but it was reasonable for a detector that was long out of warranty. They literally built me a new detector - and then hung in there with me until I could get it paid for. All the while they called and kept me updated, and once the technician even called just to make sure I was alright!

Yeah, Garrett gets it.

 

[spartacus53]

I have seen great customer service from several of the major company's here and that is great news to me

 

[BIG61AL]

Don't forget about Whites. I had to send a pinpointer back and they basically rebuilt it using everything that was still good on my unit and replaced everything else free of charge. Great job Whites!