Returne item not the same condition as sent

[Beans]

Had a buyer buy a pocket watch, it was 14GF and the buyer thought they were getting 14K. Contacted me the same day they received it and said not gold. Never said it was. List 14k since it has 14k on the inside cover =>14K<=. No problem said return in same condition and no missing parts and I will refund. Received it today. Must have used sand paper to check it out. Any I sent a msg saying it is not the same condition and send and if they disagree will let ebay review pictures. First picture is what was on ebay second is how it looks now. What are the chances of ebay siding with me the seller or the buyer you may have to enlarge pictures.

 

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[buzzhead]

Good luck with that....


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[Beans]

Good luck with that....


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Yeah, that is my feeling. Will see how far it goes.

 

[cyberdan]

Sorry, ebay does not side with sellers.

you should call customer service and try to get an American to get a case going. your customer damaged the watch. have them take notes and put in their computer. does your ad clearly say 14k GF or does it say "20 year guarantee" ? Some people do not know that the higher the years the heavier the gold fill is.

 

[masterjedi]

If you would have said 14K GF in the ad, since you knew it was GF, you probably would not be in this position because this buyer would not have bought it. The lesson here is to always describe an item exactly as it is so that people get exactly what they think they are getting when they get it. Good luck with Ebay.

 

[Drmad7]

If your listing did not specifically mention 14K GF and then spell out Gold Filled in the description, eBay will automatically side with the buyer. Rules are you can only list "GF" in the title and anytime you mention "Gold" in the description, it must be followed by "filled". I'm sure buried in those rules is 14k must be followed by gold filled also. Good Luck. But you already know that guy is getting a refund at your expense unless the phone conversation helps you.

 

[Beans]

Lesson learned. Although the watch had =>14k<= which how I listed in description.

 

[tamrock]

I listed a 14k GF wristwatch once and this guy bid on it and later realized it was gold fill. He said I was deceptive in my listing making it appear as a solid gold case and informed me if he comes out as the highest bidder I can expect he won't be honoring it. I was pretty sure he'd be out bid and he was. Funny how some people shift blame on their mistakes.

 

[MackinawGirl]

I sell on eBay and had 100% feedback for over 4000 items, until one buyer who didn't read the auction details wasn't happy. I gave a full refund and still left me negative feedback which dropped my rating to 99.3% in one smack. I spent so much time on the phone trying to get them to reverse the feedback because I willingly and openly gave a refund but they wouldn't. I even talked to supervisors who are useless too. But sellers cannot leave bad feedback to buyers anymore! SMH !!!!! Sorry this happened to you. I have almost left eBay several times but Amazon is hard to sell on. Their listing options suck.

 

[AlienLifeForm]

I offer insanely detailed descriptions and do not offer returns, so far so good.

 

[buzzhead]

Not accepting returns doesn't matter, all the buyer has to do is open an inad. Item not as described, they will get a refund no matter what your policy is....


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[AlienLifeForm]

Not accepting returns doesn't matter, all the buyer has to do is open an inad. Item not as described, they will get a refund no matter what your policy is....


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Thats why I list details to the tee with good photos. But you're right - ebay has to baby the buyer even if they just had buyers remorse or bid on it when they were drunk and didn't like it so much when it showed up.

 

[cyberdan]

until one buyer who didn't read the auction details wasn't happy.

you could have given a sarcastic positive. other sellers would understand. it could be like:
Great buyer. Didn't read my accurate description. Got a refund and then left me a neg. Sellers watch out.

I have left a few and never had a problem with fleeBay.

 

[DannyB.]

I sell on eBay and had 100% feedback for over 4000 items, until one buyer who didn't read the auction details wasn't happy. I gave a full refund and still left me negative feedback which dropped my rating to 99.3% in one smack. I spent so much time on the phone trying to get them to reverse the feedback because I willingly and openly gave a refund but they wouldn't. I even talked to supervisors who are useless too. But sellers cannot leave bad feedback to buyers anymore! SMH !!!!! Sorry this happened to you. I have almost left eBay several times but Amazon is hard to sell on. Their listing options suck.

4000 transactions and one neg.. would not stop me from buying.

I know it's impossible to make everyone happy.

But.. I understand your point.

 

[oredigger62]

I have been selling on ebay since 1997 and i will say that ebay has transitioned into a buyer is king mentality because they want you to buy through ebay and not amazon. No matter what a seller does the buyer can still get a refund for the asking. sadly , ebay is now forcing sellers to refund return shipping costs in most cases. Until an ebay clone comes along this is what we are stuck with. Good luck with your issue. When i list something like that i just state see all pics and decide for yourself as i dont know anything about the item. The less details i put in puts more responsibility on the buyer. My one negative feedback i have received was for a trunk mounted cargo net... the guy claimed the nylon net " had an odor " but never requested a refund. In checking his feedbacks left for others it showes that he leaves negatives at a rate of 15 per month. Had i saw that in advance i would have cancelled his purchase.... now i check.

 

[jerseyben]

I dont understand why you did not indicate that it was gold filled in the description. I would have returned it too... You were asking for problems with this one.

 

[Beans]

I dont understand why you did not indicate that it was gold filled in the description. I would have returned it too... You were asking for problems with this one.

I listed what was on the watch. To me saying gold filled was assuming. Watch did not say in words or letters, had =>14k<=. So that is how I listed.

 

[KirkS]

Any chance you want to show us the auction listing? That would certainly help.

 

[Drmad7]

Oh ok...I see the mark on the watch better now. I probably would have listed it the same way too. But I get my stuff electronically tested just to make sure I don't get returns. Once I get someone's money in my pocket...I hate to give it back! That 14K mark would have had me jumping up and down.