Silver Fox
Sr. Member
- Joined
- Dec 8, 2007
- Messages
- 485
- Reaction score
- 5
- Golden Thread
- 0
- Location
- New York City, USA
- Detector(s) used
- Bounty Hunter Land Star
- #1
Thread Owner
When I bought my Discovery 3300 recently it came with a foam handgrip that was split. It didn't bother my hand particularly since I wear cotton gloves when I detect but it was a sore sight. I had read in these forums about how good some manufacturers treated the posters so I gave it a try and wrote to BH about acquiring a new handgrip. I offered to pay but hoping for a freebie.
The first time they sent me the wrong thing which I couldn't use. I didn't want to bother them and a week or two passed before I read, again, how someone requested and got locking collars for their rods. My rod sections are pretty tight so I didn't want to go that route. But I did write again and this time I included photos of my ripped handgrip and a photo of another of their detectors' handgrip so that there would be no question as to what I needed. I received a call from Veronica Castro who put me through to someone that would get the piece from stock according to my instructions to him.
About a week after we spoke I received in the mail a foam handgrip. It wasn't as thick as the one that came with the detector but it was a good replacement. I eventually worked it up to the S-shape and it's tight on the tube and comfortable.
When Veronica asked me if my detector was still under warranty I told her no but it didn't matter they still serviced me as they must do with their valued customer and I appreciate it very much.
SF
The first time they sent me the wrong thing which I couldn't use. I didn't want to bother them and a week or two passed before I read, again, how someone requested and got locking collars for their rods. My rod sections are pretty tight so I didn't want to go that route. But I did write again and this time I included photos of my ripped handgrip and a photo of another of their detectors' handgrip so that there would be no question as to what I needed. I received a call from Veronica Castro who put me through to someone that would get the piece from stock according to my instructions to him.
About a week after we spoke I received in the mail a foam handgrip. It wasn't as thick as the one that came with the detector but it was a good replacement. I eventually worked it up to the S-shape and it's tight on the tube and comfortable.
When Veronica asked me if my detector was still under warranty I told her no but it didn't matter they still serviced me as they must do with their valued customer and I appreciate it very much.
SF