Buyer who use coupons or gift certificate

[Beans]

Had a buy claim they never received the item they bought. Tracking number shows it was delivered. Buyer said they checked with the post office and they said it was delivered. Now I am willing to work with they buyer on making it right. So as I was going to make a small refund Paypal says I have to make a full refund. Reason is buyer used coupon or gift certificate and only complete refund can be done.

I researched as far as I could. My two questions are:

1. If I decide now not to help out with a partial refund which I can not do, will ebay side with the buyer even though I did everything right?

2. Does this sound like a scam, buy with coupon or gift certificate and claim not received and get a full refund of "cash" in their paypal account and the item claimed to be lost?

 

[ConceptualizedNetherlandr]

It was delivered. Move on.

 

[dieselram94]

This^^^^^^


Sent from a spun out toilet paper tube (one ply)!

 

[Beans]

It was delivered. Move on.

I'm moving on. Thanks

 

[GibH]

Yes, if it shows as delivered, it's on ebay to cover it with their buyer protection plan.

 

[galenrog]

And that is why, boys and girls, I always use a service that collects a signature upon delivery. OOPS, also known as USPS, simply leaving something at the door is never good enough.

 

[flashyace]

I had this happen with something that was over $350. The buyer said they never received the item, I called the post (on the other side of the country) did a little investigating and found it was delivered. showed proof to ebay and paypal, money was released positive feedback received alls good. Move on

 

[GibH]

And that is why, boys and girls, I always use a service that collects a signature upon delivery. OOPS, also known as USPS, simply leaving something at the door is never good enough.

Only on items over $250. Follow ebay rules and you won't have any problems. Like I said, if it shows as delivered and they insist they didn't receive it, ebay will refund the amount on their dime.

 

[Joe777Cool]

And that is why, boys and girls, I always use a service that collects a signature upon delivery. OOPS, also known as USPS, simply leaving something at the door is never good enough.

I disagree. For lower priced items its a waste of $3 that either eats into profits or if you are building into your postage will deter buyers. In addition, the last time someone put signature confirmation on an $80 item and I had to wait longer for the item and drive to the post office to pick it up, I was not happy.

 

[mugsisme]

EBay changed their policy. It's not 250. I think it's like 750.