That happened to me at a bank and that is why they get most of my dumps now. When I first asked to buy a box of nicks and cents, I was asked about a business account, which I do not have and so I was told that we cannot sell coin to you without a business account because we do not want to run out of coin. OK, I can understand that, how about you order me some for next week? No dice, not without a business account. So I asked if that was a bank policy or a branch policy (I already know the answer because I have close friends that work for this bank). It's a branch policy she says and thats how it is. I say OK, I'll make sure that you don't run out anymore and I now bring them most of my dumps (anywhere from 200-1000 in nicks, dimes and cents per week). Again, I know they have to take them as long as they are rolled or bagged and that is a bank policy regardless of account type. Every time I am there I just smile at that no good so & so. Some of the friendlier tellers give me some good natured crap about all the coin, and I relate the tale of how I wanted them to order coin but their boss didn't want to. They roll their eyes and "thank" her for her customer service. That said, I did take them cookies last week just to stay on good terms with the worker bees just as I do at all of my supply and dump banks.