Comcast EMail Down all day So Far Here

[jeff of pa]

anyone else on Comcast having Problems ?

 

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[Minstrel]

Hi Jeff,
My comcast email has been off and on all day
Minstrel

 

[jeff of pa]

Thanks !
Was thinking it was the High winds up here

 

[RON (PA)]

Worked all day fine for me...from Pittsburgh.

 

[Don in SJ]

Jeff, mine was down all day, I called and got the msg about email problems and hit #1 for them to call when service was restored, got that call at 6:30pm or so and about ten minutes later it was working fine, but did not receive any emails since yesterday, so not sure if none were sent or they went to never never land.

Don

 

[jeff of pa]

Yes Mines Back up now also

Still No Emails since I Got up at 4 this Morning.

Same thing is Wondering me

 

[3searchin]

Yes Mines Back up now also

Still No Emails since I Got up at 4 this Morning.

Same thing is Wondering me

Mine was down too all day. Some of my emails are starting to filter in from earlier today. I sent some from work this A.M. and am just now starting to see them trickle in. Only about 13 hours or so late and I still don't have them all yet. I know a number of people that were without email today


3S

 

[jeff of pa]

just got this

Dear Comcast Customer,

We owe you a big apology. On Saturday, April 4, 2009 we experienced a significant disruption of our email service. While you may or may not have been affected, we want to explain what happened.

The problem was caused by a power disruption at one of our datacenters that affected some of our email servers. Fortunately, this disruption did not affect your ability to access the Internet and no customer emails were lost. However, for some customers there was a significant delay in sending and receiving some email, which has since been resolved. If you're interested in reading more about the technical issues we faced and the proactive steps we've taken to help ensure this doesn't happen again, please read the post we have on our corporate blog at http://www.comcastvoices.com/2009/04/smart-zone-followup.html.

We understand the critical nature of email in most people's lives and deeply regret the disruption that you may have experienced. This is not the level of email service we strive to provide, and we are working harder than ever to improve it going forward.

Thank you for your patience.

Sincerely,

Mitch Bowling
General Manager and Senior Vice President, Online Services