No sour grapes I'm just not biased.
Let's make it clear, I have never belittled any DeepTech product; as for their after sales costumer service.........I haven't had the pleasure and experience.........so no comments.
Correct.......We do not have a Deeptech product importer in Au. and therefore we have to look after our own imported purchases which can only take place if there is customer support service from the original manufacturer.
I alerted/contacted Deeptech to my Vista Gold problem as soon as they became contactable, had to do it a number of times due to some problems they had with hacker attacks and apparently email losses.
First they wanted me to send my Vista Gold back to them and supply a tracking number.
As can be seen on DT Electronics Ltd. invoice, another back and forth shipping would have made the shipping cost worth almost as much as the purchase of the detector in the first place ........definitely not a palatable or intelligent option.
Instead I enquired as to the cost and possibility of purchasing a complete fully assembled control housing with two power wires out of the unit long enough to reach the power supply switch.
This is where the DeepTech customer service ended and Rosi suggested that if I wanted to save money on the shipping perhaps I could contact the US importer and she attached the contact address to "Extreme Detecting".
I did reply to the email as to why this arrangement would not work out with a savoury outcome and Rosi promised to send a copy to you Barry and from reading your post, it looks like she did.......good on her.
A number of people were interested in the Vista Gold while we were testing it, less so when it broke down and now no one have an interest in a detector with no back-up service.
And I still contact Detech when their "Ultimate" coil product is required and purchased.
Funny thing the man with many names hype the Vista Gold up to a level where some might think this unit can really produce a useful result.........and then he sells his unit to get money for another project .....

......pathetic!
At least I can still sign of with my own name.
ivanll