Great customer service from Whites

[jmb2email]

I ordered a new DD 10" coil from Whites main web site last week because nobody else seemed to have any in stock. My goal was to have it in hand with a new fiber lower rod to take to the beach next week while on vacation. Unfortunately UPS destroyed the box in a manner that caused the rod to poke a hole in the box... and either exit the box or be removed from the box. The coil appears intact but the rod is AWOL.

I called in this AM and left a voice mail and Heidi called back within an hour. She took care of the issue and said she would handle all the UPS issues and I would not have to worry about it. She also issued an overnight air shipment of a new rod that should arrive Monday, 1 day before vacation!

I am amazed at such awesome customer service.

Will post an update once the new coil is tested and the rod comes in.

JMB

 

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[christo000]

I ordered a new DD 10" coil from Whites main web site last week because nobody else seemed to have any in stock. My goal was to have it in hand with a new fiber lower rod to take to the beach next week while on vacation. Unfortunately UPS destroyed the box in a manner that caused the rod to poke a hole in the box... and either exit the box or be removed from the box. The coil appears intact but the rod is AWOL.

I called in this AM and left a voice mail and Heidi called back within an hour. She took care of the issue and said she would handle all the UPS issues and I would not have to worry about it. She also issued an overnight air shipment of a new rod that should arrive Monday, 1 day before vacation!

I am amazed at such awesome customer service.

Will post an update once the new coil is tested and the rod comes in.

JMB

Thats great always nice to see a great company stand by there equipment & keep it made in America happy hunting on the vacation

 

[jmb2email]

Rod arrived and is on my porch at home! 24 hours before i needed it!

JMB

 

[christo000]

It makes all the world to have a good peice of equipment & have the company who makes it to stand by them 100% glad u got ur rod

 

[arizonaames]

Whites Electronics has always had great service and that is more than half the product's value when choosing a detector to buy.