Help with Excalibur II headphones problem - any suggestions or experiences?

[thedaddy]

Hi all!
I have a question I hope someone can help with or just put my mind at ease that it's SNAFU: I just got my excal II a couple of weeks ago and am very happy with the detector. Function and depth are great, I've made a straight shaft for it and like that a lot, BUT...
The darn headphones keep slipping down the side of my head and I have to keep adjusting them to smaller size. The click/detents on the earpieces seem to be pretty loose fit and I can't see much where I can bend them tighter or anything. I was thinking of putting a thin shim in there to push the sides together, or maybe tape, and I didn't know if I should contact minelab or just live with it and try to fix it.
(For the money you'd think they would have little hands that come out and give me a scalp massage as I detected).

Anyone else have this problem or do any mods to their headphones? I thought about installing a little set screw but I don't want to void the warranty. This is pretty annoying though.

I'm also cross posting in the general discussion area just in case someone checks there too.
Any help would be appreciated

 

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[Sandman]

You should contact Minelab and see if they have a solution that won't void the warranty. Everyones head sizes a slightly different and a stock size headphone doesn't always work. One tip I use is to place tape over the drain holes when the wind can block some of those weak signals.

Good Luck,
Sandman

 

[AUDuke]

Duct tape

 

[thedaddy]

You should contact Minelab and see if they have a solution that won't void the warranty. Everyones head sizes a slightly different and a stock size headphone doesn't always work. One tip I use is to place tape over the drain holes when the wind can block some of those weak signals.

Good Luck,
Sandman

I've only had the thing for a little over two weeks so I'm trying to deal with Minelab through Frank at Kellyco. There was also a small crack by a screw in the polymer housing for the electronics but not all the way through. I'll keep everyone posted as to how service/support goes. This is one reason why I try to deal directly with local merchants, another is to keep them prosperous (keeps money within the community: win-win you know).

 

[Treasure_Hunter]

You should contact Minelab and see if they have a solution that won't void the warranty. Everyones head sizes a slightly different and a stock size headphone doesn't always work. One tip I use is to place tape over the drain holes when the wind can block some of those weak signals.

Good Luck,
Sandman

I've only had the thing for a little over two weeks so I'm trying to deal with Minelab through Frank at Kellyco. There was also a small crack by a screw in the polymer housing for the electronics but not all the way through. I'll keep everyone posted as to how service/support goes. This is one reason why I try to deal directly with local merchants, another is to keep them prosperous (keeps money within the community: win-win you know).

If you got issues, be sure to send it to Minelab before your warranty expires. Maybe we can get together for a hunt this weekend, I have serious case of withdrawls...

 

[thedaddy]

I've only had the thing for a little over two weeks so I'm trying to deal with Minelab through Frank at Kellyco. There was also a small crack by a screw in the polymer housing for the electronics but not all the way through. I'll keep everyone posted as to how service/support goes. This is one reason why I try to deal directly with local merchants, another is to keep them prosperous (keeps money within the community: win-win you know).

If you got issues, be sure to send it to Minelab before your warranty expires. Maybe we can get together for a hunt this weekend, I have serious case of withdrawls...

Thanks TH but I'm likely going to send it back to Minelab before this weekend so they can get it back to me ASAP. Turns out the headphones are a more minor issue - the fault in the electronics pod has me more concerned. I only spotted the crack in strong sunlight when I turned the unit upside down to rinse off the sand. It's not something you would find in a casual inspection which is why I didn't notice it until the second time I took it out. It happens occasionally in polymer castings and molds and it's no reflection on the quality of the equipment. Definitely not something I want to chance to submerge 90' on a dive though. In my opinion, Kellyco is not helpful - they called minelab and minelab is sending a return label to send it back. I had to follow up with minelab myself. I expected Kellyco to at least switch out the electronics pod for a new one. I only purchased it 19 days ago, but they flat refused. Not impressed - I could have purchased from an authorized dealer online for less expense and gotten the same service. Too bad.

OTOH, minelab was very helpful and offered to expedite as much as possible to try to accommodate a dive trip I'm taking in a few weeks. I'll still miss the first trip I had planned this weekend but it's not the end of the world. Unless something changes, Kellyco lost both a return customer with discretionary income and an opportunity for a lot of good word-of-mouth advertising from me. They are right though - their policy is clearly stated on the invoice that they will not exchange any defective equipment past 7 days. I expected more from a store where I walked in and put the cash on the counter.
Keep in mind this is only my side of the story and my opinion as a a customer, and Kellyco is only sticking to their policy that is clearly stated. Caveat emptor.

 

[thedaddy]

Kellyco and Minelab service


An update to anyone that is interested:
I have to say I'm extremely impressed with the response and service I've received from Kellyco and Minelab!

I was contacted by Blaze (kellycoChick) last week to inquire about the issue with my Excalibur II and with concern that I thought I received inadequate service. Blaze took the initiative to talk to Kellyco management and explain the situation, talked to Trina at Minelab, and worked very hard to come to a reasonable, satisfactory solution. While Kellyco has not changed their 7 day defect policy they considered the factors of how recently I'd made the purchase, the nature of the defect and the activity for which I was planning to use the detector. Blaze then contacted Minelab and co-op'd with them to make sure I can keep my diving plans intact for this month. Trina at Minelab then engaged and took action to immediately handle the issue. Both Blaze and Trina went the extra mile to ensure a satisfied customer, and to turn the situation around. I'd like to think I was being reasonable in my initial expectations for service; and in the end those expectations were not only met but exceeded in every way. I'm impressed with the service at both organizations, but particularly with the performance of these two individuals.

Thank you Blaze and Trina for taking the initiative, getting involved, and running the issue to ground.

And thanks to all those who read and responded to this thread.

 

[Sandman]

I am glad you got the issue resolved fast with Kellyco. Their customer service has improved.

 

[txkickergirl]

Alot of folks is having the problem with the headphones, I thought it was just me having a small head a couple wide rubber bands(like the ones that hold broccoli stalks) wound around the black part will keep them adjusted to just the right size

 

[thedaddy]

Alot of folks is having the problem with the headphones, I thought it was just me having a small head a couple wide rubber bands(like the ones that hold broccoli stalks) wound around the black part will keep them adjusted to just the right size

Excellent suggestion! KISS principle all the way!

 

[erikk]

Adjust to correct size & apply a dab of Goop