how is Minelab customer service?

[Pulltab Parson]

Hey all,

I have heard mixed reviews on Minelab customer service, has anyone had any dealings with them? And if so, how was it?

Thanks for the info.

HH
PTP

 

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[fella]

While I never had to send a machine in, I did call w/some questions.
The gal I spoke with obviously spoke english as a second language (she sounded European). Made communication a bit more of a task. It wasn't horrible but I did need some things repeated and/or clarified.
My one & only experience w/ML customer service.

 

[Longhair]

Here's a recent testimonial.

http://www.treasurenet.com/forums/minelab/327881-minelab-service-gets-thumb-up.html

 

[Treasure_Hunter]

Their customer service has improved and will continue to improve. I know this because of contacts with management.

 

[Bart@Big Boys Hobbies]

There are some REALLY good people up there now!

 

[liftloop]

there Chicago office should really help on returns and repairs

 

[SilverChirp]

For me? HORRIBLE. Minelab products are great, but their customer service is terrible. It should NEVER take days for a company to return calls or emails for help, period. NO excuses Minelab...

 

[Treasure_Hunter]

Silverchirp, try answering 50-75 calls a day, 20-30 phone messages and dozens of emails a day and see how much real work you can get done and how long it takes to return calls and answer messages and emails.

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[Treasure_Hunter]

there Chicago office should really help on returns and repairs

There are no repair center in Chicago any longer, both techs retired in spring of 2015 which is what caused repair center in Fl to become only repair center.

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[adamBomb]

Had one issue that was taken care of within days and they made it as painless as possible. Thus far I have dealt with both fisher and minelab and they were both great. A+ for both companies.

 

[DeepseekerADS]

My dealings with both the Chicago office and the repair center in Florida were perfect, no complaints from me. I'd sent in my CTX and received it back in 3 days, and my Etrac - receiving it back like new. They now have my other Excal complete and I'll drive down to pick it up!

Florida suffered a terrible blow with the sudden passing of Barry, bless his soul. That was staggering to the repair center. You can't just put out an ad and find a replacement for Barry, they just don't make them. I'm seeing complaints here in posts blaming Minelab, too many negatives and it just isn't merited. I haven't lost a single bit of faith in the company. With the circumstances as they are and the sudden nature of the loss, they are doing the very best they can.

Add the hurricane now, I hope they're okay. Good people

I also saw another post about issues with an Explorer - month's ago TH passed us word that there were no more spare parts available for those. All companies experience obsolescence.... The Explorer series was introduced in 1999 - 17 years ago.

 

[Rainydays]

I had great customer service. Had to send in my CTX for warranty repair and they just sent me a new CTX. Same thing with the Pin-pointer they just gave me a new one, no questions ask. Turn around time was very fast too.