its true what they say about minelab...

[jangrok]

I purchased a Nox 800 from amazon and out of the box the power button was defective. I called minelab USA and talked to Steve who was very helpful and I am sending my nox back to minelab tomorrow and receiving a brand new one. so from all the posts ive read about minelab customer service being amazing I can personally say that I agree. as consumers we expect things to be perfect but this isn't the case every time. to have a company answer your phone calls and genuinely care about the user experience and do everything to make it right is a breath of fresh air. this experience has made me believe I made the right choice choosing minelab. yes you could argue that if you pay for a product, you should be receiving perfection every time and I mostly agree, but I think what really shows the merit of a company is what they're willing to do when things don't always go right.

 

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[South Padre Treasure]

When my power button failed, they instructed me to send in to be tested. The same day they received it, they sent out a brand new machine. Fantastic Service.