jangrok
Jr. Member
- Dec 27, 2012
- 75
- 271
- 🏆 Honorable Mentions:
- 1
- Detector(s) used
- XP Deus 2, Nox 800, Garret ace 250
- Primary Interest:
- All Treasure Hunting
I purchased a Nox 800 from amazon and out of the box the power button was defective. I called minelab USA and talked to Steve who was very helpful and I am sending my nox back to minelab tomorrow and receiving a brand new one. so from all the posts ive read about minelab customer service being amazing I can personally say that I agree. as consumers we expect things to be perfect but this isn't the case every time. to have a company answer your phone calls and genuinely care about the user experience and do everything to make it right is a breath of fresh air. this experience has made me believe I made the right choice choosing minelab. yes you could argue that if you pay for a product, you should be receiving perfection every time and I mostly agree, but I think what really shows the merit of a company is what they're willing to do when things don't always go right.
