engine 823
Sr. Member
- Joined
- Dec 27, 2007
- Messages
- 312
- Reaction score
- 5
- Golden Thread
- 0
- Location
- Waynesburg, KY
- Detector(s) used
- Whites XLT, ACE 150

I went to one of my banks the other day. I have had my mortgage with this bank for almost three years and am in good standing. I also had just opened a checking account with them and had talked to the bank president who I Thought had said they would order and hold for me a 1000 dollars worth of halves. I have multiple banks I order halves from and had never had a problem with them holding halves for me in the vault and allowing me to purchase them 250-300 dollars at a time. When I say hold them I mean just for me alone!
Well I went in with a 1000 dollar check written to me from another bank. I had never had any problem cashing checks like this before. The teller tells me that the president would have to okay my check before she could cash it. I stood in the lobby for 20 minutes waiting then the president comes out and tells me the best she can do for me is to have me drive across town to another bank to cash my check


While I was waiting I asked about the halves I thought they were holding and was told that unless I bought them out right they belonged to the bank and they would sell them to anyone who wanted them

Needless to say I was upset. I got the name and address of the district manager and wrote her a proffesional letter explaining my problem. Hope to hear back from her. I think that if you make the bank money through interest,etc... you should recieve quality customer service in return. They could have easily called the other bank and confirmed the money in that account then cashed my check. Also way is it so hard to hold a box of halves. If some one else comes in wanting halves they can order and wait for them just like I did!
Oh well I've vented now! On to something else.
By the way this was a Chase Bank. I hear customer service is a area all the Chase banks around here lack!
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