ScoopRattler
Tenderfoot
- Joined
- May 5, 2018
- Messages
- 3
- Reaction score
- 11
- Golden Thread
- 0
- Primary Interest:
- All Treasure Hunting
I want to report a positive experience I just had with Sunspot/Stealth scoops...
A couple of weeks ago I sent my 5-year old Stealth 720i scoop to Sunspot for a repair under the lifetime warranty. After dropping $60 at the post office on a Monday morning, the scoop was on its way from FL to CA where it arrived at Sunspot the following Tuesday afternoon (yes, over a one week journey by USPS standard shipping). Betty at Sunspot and her engineer evaluated my scoop and determined that a replacement was a better option than a repair. My new scoop was shipped on Thursday by USPS priority mail and arrived at my door less than 48 hours later at noon on Saturday!!! I am impressed and I am thankful for the way Sunspot stood behind their product, warranty, and customer and for the super quick turnaround.
On another matter, I recently purchased a carbon fiber handle for this scoop from Sunspot. Unfortunately however, I received one of the carbon fiber handles that another TNet member described in a previous post. The handles were manufactured where the "fish scale" feature of the handle runs in the wrong direction. This makes the handle quite slippery in water rather than providing the fish scale grip. I spoke to Betty at Sunspot about this and she assured me the situation was being resolved. She gave me two options, one for a quicker fix if I needed it:
1. Send in the defective scoop and they will reverse the handle by grinding a new connection to the scoop and adding a rubber grip over the other end.
2. Wait a few weeks for the new carbon fiber handles to arrive.
I opted to wait for the new handle and, based on my scoop experience, I am confident that Betty and Sunspot will deliver. I will update this post with what I expect to be more good news when the carbon fiber handle problem is resolved.
A couple of weeks ago I sent my 5-year old Stealth 720i scoop to Sunspot for a repair under the lifetime warranty. After dropping $60 at the post office on a Monday morning, the scoop was on its way from FL to CA where it arrived at Sunspot the following Tuesday afternoon (yes, over a one week journey by USPS standard shipping). Betty at Sunspot and her engineer evaluated my scoop and determined that a replacement was a better option than a repair. My new scoop was shipped on Thursday by USPS priority mail and arrived at my door less than 48 hours later at noon on Saturday!!! I am impressed and I am thankful for the way Sunspot stood behind their product, warranty, and customer and for the super quick turnaround.
On another matter, I recently purchased a carbon fiber handle for this scoop from Sunspot. Unfortunately however, I received one of the carbon fiber handles that another TNet member described in a previous post. The handles were manufactured where the "fish scale" feature of the handle runs in the wrong direction. This makes the handle quite slippery in water rather than providing the fish scale grip. I spoke to Betty at Sunspot about this and she assured me the situation was being resolved. She gave me two options, one for a quicker fix if I needed it:
1. Send in the defective scoop and they will reverse the handle by grinding a new connection to the scoop and adding a rubber grip over the other end.
2. Wait a few weeks for the new carbon fiber handles to arrive.
I opted to wait for the new handle and, based on my scoop experience, I am confident that Betty and Sunspot will deliver. I will update this post with what I expect to be more good news when the carbon fiber handle problem is resolved.
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