Tesoros Lifetime Warranty

[Keppy]

Tesoro's Lifetime Warranty

It looks like i will be going to Tesoro for my stable of detectors the lifetime warranty and there good product made up my mind.After some of the money i put out for repairs on other detectors he!! i could buy a Tesoro for one repair cost. All it cost me for a Tesoro repair is shipping..... I sent a control box in to ML to check out they called me back and said it was no good could not be repaired that will be $60.00 please did not repair it just checked it out. And some other repair bills were crazy...........But GARRETT does not charge you a arm and a leg for service they are fair.. and garrett a lot of times do not charge for service so i can keep useing garrett.....

 

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[RPG]

Re: Tesoro's Lifetime Warranty

 

[bob88]

Re: Tesoro's Lifetime Warranty

I'm new at this and started with the compadre, you can't beat the warranty,and from the posts tesoro seems to be great people to deal with

 

[RON (PA)]

Re: Tesoro's Lifetime Warranty

I started out with the Compadre, also. Great little machine. You cannot beat Tesoro customer service. Every time that I have called, I have spoken with one of the Giffords, the owners. They are in the shop every day. That is true customer care in my book.

 

[John (Ma)]

Re: Tesoro's Lifetime Warranty

I have not had to send any of my detectors in yet, but I did have to send my treasure mate in to them and they fixed me right up as it has their lifetime warranty as well.

 

[dirthunter]

Re: Tesoro's Lifetime Warranty

They stand behind their products, and that is something in these times. I have never had to send in my Tesoro,s for repair, but I have read where Tesoro has taken care of many people on this site. I am using my Compadre exclusively now, and I would not trade it for anything.

 

[John (Ma)]

Re: Tesoro's Lifetime Warranty

This was one of the deciding factors for me to buty tesoro and really like them. The only non Tesoro detector I have at this time is the Minelab Excal which is a wonderful machine. However, when it is time for a new water detector, I think I will be leaning torward the Tesoro, but that will probably be a while.

 

[ModernMiner]

Re: Tesoro's Lifetime Warranty

I agree. Tesoro is unbeatable with their service. The BEST around. I think more and more people are finally realizing that.
I've called them before on small parts (coil to shaft bolts) and they mail them right out. I sent in one of my Umax's once because it was acting funny. Turns out it was the type of battery I was using, but the tuned it up free while it was there. Try that with another detector company!
Tesoro is family run, and let's hope it stays that way.
-MM-

 

[Buck Bagaw]

Re: Tesoro's Lifetime Warranty

Tesoro is a class act. A couple years ago I sent them my Bandido which had been damaged in an accident. They replaced the damaged parts and recalibrated at no charge. I have since purchaed a Lobo ST (awesome piece of equipment) and will soon be ordering a Sand Shark.

 

[SusanMN]

Re: Tesoro's Lifetime Warranty

I can't say enough good things about Tesoro's service. Sent my 3 year old Tiger Shark in for repairs, mostly damage caused by me. Tore the headphone cord and had a coil in tough shape from land hunting with it. Didn't expect it, but they not only repaired the headphone cords at no cost, but they also replaced my coil for free, and had the detector back to me within three weeks.

 

[mts]

Re: Tesoro's Lifetime Warranty

I'm glad to hear that Tesoro has quality service. However, at the risk of offending some Tesoro owners, I was quite disappointed with their web site and manuals. I know they are a family run business but it shows. On one hand that means great customer service. But on the other hand I have to wonder about whether or not they are really keeping up with technology like some of the other companies are. I have no idea since I've never owned a Tesoro. And I've heard good things about them. But how does their technology rank with other companies out there? I don't want to spend a bunch of money on 30 year old technology. And most people have no idea how good their detectors really are because they've never had the opportunity to hunt with/next to other brands in the same spots. It is very common to rave about your current detector without having any basis for comparison. But they can't all be that great. Some of them have to be "better" than others at specific applications.

Before someone goes off on me about how "it's more about how well you learn your machine" I agree. But I'd rather spend my time (and money) learning a better machine. There are so many options and so many different applications that it's clear there is no "obvious choice" of machines. I'd be happy to give Tesoro the money for my next machine. As long as I feel that I'm gaining a technological advantage as well as getting a good value.

The little guys give great customer service. But I have to wonder whether or not they have the budgets for competitive R&D.

 

[ModernMiner]

Re: Tesoro's Lifetime Warranty

I'm glad to hear that Tesoro has quality service. However, at the risk of offending some Tesoro owners, I was quite disappointed with their web site and manuals. I know they are a family run business but it shows. On one hand that means great customer service. But on the other hand I have to wonder about whether or not they are really keeping up with technology like some of the other companies are. I have no idea since I've never owned a Tesoro. And I've heard good things about them. But how does their technology rank with other companies out there? I don't want to spend a bunch of money on 30 year old technology. And most people have no idea how good their detectors really are because they've never had the opportunity to hunt with/next to other brands in the same spots. It is very common to rave about your current detector without having any basis for comparison. But they can't all be that great. Some of them have to be "better" than others at specific applications.

Before someone goes off on me about how "it's more about how well you learn your machine" I agree. But I'd rather spend my time (and money) learning a better machine. There are so many options and so many different applications that it's clear there is no "obvious choice" of machines. I'd be happy to give Tesoro the money for my next machine. As long as I feel that I'm gaining a technological advantage as well as getting a good value.

The little guys give great customer service. But I have to wonder whether or not they have the budgets for competitive R&D.

MTS,
I've hunted right next to guys with Minelab SE's and White's DFX's and still pulled up relics that were missed with my basic Tesoro. Maybe they didn't have their machines adjusted correctly, who knows, but I can vouch for my Silver Umax and it's performance. As far as cost, my $235 machine has paid for itself ten fold.
It sounds like you are basing you decision on the Tesoro machines on their web site. How do you know they don't have up to date technology, especially if you have never even had a Tesoro detector? Makes no sense. Try giving them a call and talking to them. Chances are one of the owners will answer, and not just a cog in a large factory.
That's my 2 cents.
-MM-

 

[JOE(USA)]

Re: Tesoro's Lifetime Warranty

My 2cents,

Just like there is not one single detector that is "best". There is not one manufacturer that is "best". We all have our reasons why we think a particular manufacturer is the one for us. We need to remember that our choice is based on OUR particular likes and dislikes, that's what makes a horse race. Here on Tnet we need to stay on subject and not bore the person asking the question with our own personal agenda. My comment is not directed to any one individual but rather a general opinion about how we all reply to posts. Joe

 

[bob88]

Re: Tesoro's Lifetime Warranty

MTS-- there's only so much tech you can put into passing a coil over a piece of metal, If you want to make this more complicated then that ---knock yourself out ---Most of us do this for fun, I could care less if the machine I'm using isn't the latest and greatest---

 

[mts]

Re: Tesoro's Lifetime Warranty

How do you know they don't have up to date technology, especially if you have never even had a Tesoro detector?

I don't. And that was the point of my question. I'm trying to get the Tesoro users to give me a warm, fuzzy feeling that the technology is reasonably up to date. Since I haven't used one I have to rely on feedback from unbiased and biased sources.

I have no agenda to discredit the Tesoro brand so if that's what most of you are thinking then you've misread my post. Yes, I'm worried about their ability to create up-to-date detectors based on their website and manuals. I've worked in software for over 20 years and I know what it takes to create an up-to-date website. It really doesn't take much at all. If a company is not willing to spend the resources to keep their website and manuals up to date and looking professional then I think that says something about the company. They either don't have the funding or don't really care. And neither of those possibilities are good. Still, they can make spectacular machines and have a crappy website. So keep in mind that it is just an external indicator that may have no bearing whatsoever on how good their detectors are. But it's the only indicator I have at this point.

Most of us do this for fun, I could care less if the machine I'm using isn't the latest and greatest---

I do this for fun also. But I'd like to improve my chances as much as possible. Many people will advocate buying the Garrett Ace 250. From what I understand it is a fine machine but is pretty much based on 30 year old technology. That's fine for a lot of people. But obviously there are a lot of MD'ers out here who, although they are doing this for fun, would prefer to have a better machine. I could easily buy the Ace 250 and know that I was getting a relatively good bargain on a machine. But I don't really want that. I want a machine that is better than what I have now that I can learn the nuances of and drive it to find things that I couldn't otherwise find. Some people want to buy a machine, turn it on, and dig up whatever it gives them. If that's you then I have no problem with that. But that is not me. And I'm not alone in my beliefs.

Again, I knew up front that I might ruffle some feathers with this post. But I really am interested in buying a Tesoro. But I don't want warranty to be the only reason. After all, having a good warranty on a detector that fails to find anything isn't really much of a bargain. So I'm glad to hear that people consider the warranty to just be a bonus and that their Tesoro machines really are good detectors and match up well with the competition.

Thanks!

 

[ModernMiner]

Re: Tesoro's Lifetime Warranty

MTS,
I called Tesoro when I got home from work and filled them in on the web site concerns. I do agree that it needs some updating, and refreshing.
I know that because I occasionally drop in to check out the "customer finds" section, but it hasn't changed in God knows how long. I did e-mail them about that over a month ago, but it still remains the same. I would love to go to their site, just like I do here on TN, to see others finds updated often.
Good luck on your decision.
-MM-

 

[mts]

Re: Tesoro's Lifetime Warranty

Thanks MM. The more I read and hear about Tesoro the more they keep moving closer to the top of my list. I wish I had a local dealer who I could go to to try out a few units. I guess being a computer programmer I see things like web sites differently than others may see them. When you are a small company it comes down to priorities. Obviously, they spend more time worry about making good detectors than they do worrying about all the different ways to market the products (I see manuals as also being a form of marketing). I guess that's ok as long as the detectors are still good and they still spend time and money on R&D.

 

[ModernMiner]

Re: Tesoro's Lifetime Warranty

Thanks MM. The more I read and hear about Tesoro the more they keep moving closer to the top of my list. I wish I had a local dealer who I could go to to try out a few units. I guess being a computer programmer I see things like web sites differently than others may see them. When you are a small company it comes down to priorities. Obviously, they spend more time worry about making good detectors than they do worrying about all the different ways to market the products (I see manuals as also being a form of marketing). I guess that's ok as long as the detectors are still good and they still spend time and money on R&D.

You're welcome. Now I see why you can handle a high tech machine, being a computer programmer. I'm old school, and my own kids bust on me for not being able to figure out my cell phone.
I did tell Christy at Tesoro about your concerns, and also told her that I speak very highly of them to others. Hopefully they will get the site updated.
By the way, this is kind of ironic, but they have a fantastic tech there that fixes the machines and has been working there forever. His name is "Rusty". He's a wonderful guy and great to talk to about your machine choices. He is also an authorized Tesoro dealer.
-MM-

 

[kevino1960]

Re: Tesoro's Lifetime Warranty

Hello, thought I would put my two cents in on this topic. First off I too have talked to Rusty and he is one very nice guy, first rate in my book. Sent my Tiger Shark in for repairs (bad coil chord) and they replaced it no questions, great service on their part. I regularly hunt with a guy that uses a 500 series Fisher (502 Discriminator I think) and he out hunts me Every time, not some times but Every time and that is with a machine that is every bit of 20 years old.... and he knows that machine, knows the tones and can read it like clock work. My point is Metal Detecting, like many things in life is about experience, knowledge and passion. Tesoro makes great machines, they have the best warranty and customer service but, you have to know your detector to be proficient with it. So, my advice is buy a Tesoro for the Warranty and quality and then learn how to use it, that will make the difference. Thank You

 

[ModernMiner]

Re: Tesoro's Lifetime Warranty

Hello, thought I would put my two cents in on this topic. First off I too have talked to Rusty and he is one very nice guy, first rate in my book. Sent my Tiger Shark in for repairs (bad coil chord) and they replaced it no questions, great service on their part. I regularly hunt with a guy that uses a 500 series Fisher (502 Discriminator I think) and he out hunts me Every time, not some times but Every time and that is with a machine that is every bit of 20 years old.... and he knows that machine, knows the tones and can read it like clock work. My point is Metal Detecting, like many things in life is about experience, knowledge and passion. Tesoro makes great machines, they have the best warranty and customer service but, you have to know your detector to be proficient with it. So, my advice is buy a Tesoro for the Warranty and quality and then learn how to use it, that will make the difference. Thank You

Well said Kevino.