- Jul 27, 2006
- 49,397
- 57,535
- Detector(s) used
- Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
- Primary Interest:
- All Treasure Hunting
I wasn't talking about price matching, was referring to your comment "dont mess up the first time"? You expect flawless CS..... That is what I was referring to.
I'm not speaking for kellyco either, I don't work for kellyco, I'm speaking as a customer and as someone who has worked in customer service for decades....
I have posted here many times that I go to kellyco weekly for various reasons, I have worked on their phone systems, I have met the owners and mannagement, I have posted many times that I an glad to help if I can, my hunting partner Dave set up their repair center, his brother works in the repair center, I have seen and heard first hand how much they care about customer service, I bet they easily ship well over 1000 items a week, there are bound to be a few issues from time to time when dealing in that volume.
I have helped members with Minelab with issues posted here as well, I got to know the head man in Chicago. I have helped members when they didn't even know I was helping just by talking to Minelab about issues posted here. I only do it to help....
You and your wife are 2 people, Kellyco is a large business, they are not a mom and pop store front....
I'm not speaking for kellyco either, I don't work for kellyco, I'm speaking as a customer and as someone who has worked in customer service for decades....
I have posted here many times that I go to kellyco weekly for various reasons, I have worked on their phone systems, I have met the owners and mannagement, I have posted many times that I an glad to help if I can, my hunting partner Dave set up their repair center, his brother works in the repair center, I have seen and heard first hand how much they care about customer service, I bet they easily ship well over 1000 items a week, there are bound to be a few issues from time to time when dealing in that volume.
I have helped members with Minelab with issues posted here as well, I got to know the head man in Chicago. I have helped members when they didn't even know I was helping just by talking to Minelab about issues posted here. I only do it to help....
You and your wife are 2 people, Kellyco is a large business, they are not a mom and pop store front....