Kellyco lied..

[Treasure_Hunter]

I wasn't talking about price matching, was referring to your comment "dont mess up the first time"? You expect flawless CS..... That is what I was referring to.

I'm not speaking for kellyco either, I don't work for kellyco, I'm speaking as a customer and as someone who has worked in customer service for decades....

I have posted here many times that I go to kellyco weekly for various reasons, I have worked on their phone systems, I have met the owners and mannagement, I have posted many times that I an glad to help if I can, my hunting partner Dave set up their repair center, his brother works in the repair center, I have seen and heard first hand how much they care about customer service, I bet they easily ship well over 1000 items a week, there are bound to be a few issues from time to time when dealing in that volume.

I have helped members with Minelab with issues posted here as well, I got to know the head man in Chicago. I have helped members when they didn't even know I was helping just by talking to Minelab about issues posted here. I only do it to help....

You and your wife are 2 people, Kellyco is a large business, they are not a mom and pop store front....

 

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[KC-Brad]

don't mess up the first time...no situations to fix then!
want to fix the situation ? price match the competitors price I found online a hour ago.
not a sponsor here so I can't put the link here, but if kellyco wants to send me a pm, I'll retract my displeasure, and thumbsup for fixing it. or just let it be, matters not really, I just want my coil.

Mike

Not blaming or saying names or anything, but if someone asks me to price match and they are a reputable vendor, I have no problem doing so. We go through a process of putting orders in, and the amount we put in a week, sometimes it is just habit to hit the shipping button. Saturdays are quite busy here, maybe whoever did the order had someone right next to him waiting on him to help them out, which can be distracting. Unfortunately, the experience you had was an unpleasant one, but we are a very highly rated company and we try to make sure our customers are served correctly everytime. As TH said, there are always some hiccups in every business, and unfortunately, we are not going to provide perfect experiences 100% of the time since we are all human...but I will make sure our service is A+, even if it wasn't perfect the first time because we want to aim for that 100% experience everytime. Chris is going to be a great addition to our team, he will help address any issues to Gene if need be and we will make sure the service and experience will come to you as nicely as all of our customers that we serve daily for 50+ years. Something like this is easily fixable and we will make sure it is corrected for you.

-Brad

 

[wainzoid]

Nice find thanks for sharing

 

[BC1969]

Well didn't realize y'all were such a big company now, last time I had made a purchase from kellyco I think it was in 86'. its really not a big deal, I had already contacted your CS department and was told of the shipping charge, just would have liked to know at the time of order. y'all don't have to fix anything, the purpose of this thread was to vent after the CS email..that's it no less no more. I do appreciate all the replies though. if y'all want I'll delete the thread, I guess its not the kind of thing any business wants to see.
matter closed.

Mike

 

[Gene@Kellyco]

Well didn't realize y'all were such a big company now, last time I had made a purchase from kellyco I think it was in 86'. its really not a big deal, I had already contacted your CS department and was told of the shipping charge, just would have liked to know at the time of order. y'all don't have to fix anything, the purpose of this thread was to vent after the CS email..that's it no less no more. I do appreciate all the replies though. if y'all want I'll delete the thread, I guess its not the kind of thing any business wants to see.
matter closed.

Mike

Hey BC1969, if you get a minute tomorrow please give me a shout directly at Kellyco or email me with a number and best time to reach you so we can talk. Obviously somewhere mistakes were made and you will be helping me to hopefully prevent them from happening again. I look forward to hearing from you and resolving your issue.

 

[Treasure_Hunter]

Well didn't realize y'all were such a big company now, last time I had made a purchase from kellyco I think it was in 86'. its really not a big deal, I had already contacted your CS department and was told of the shipping charge, just would have liked to know at the time of order. y'all don't have to fix anything, the purpose of this thread was to vent after the CS email..that's it no less no more. I do appreciate all the replies though. if y'all want I'll delete the thread, I guess its not the kind of thing any business wants to see.
matter closed.

Mike

Mike your call, the thread is open till it is resolved one way or another.....

 

[Treasure_Hunter]

Mike this is just to give you an idea of the size of Kellyco, here are pictures I found on the net....

30,000 square foot building on 3-1/2 acres with the worlds largest selection of modern metal detectors .....

Where you see the over head lighting is now a 2nd floor in development for expansion of their museum..

 

[texasred777]

Mike, TH, everyone, just remember, the larger the company, the more chances there are of mistakes being made. No, I'm not saying to stay away from large companies. Most of the time, the larger the company, the more they are concerned with making the mistakes 'right'. I've dealt with quite a number of companies, large and small. It seems that all of them are very concerned with any problems that happen. I've only had a couple of companies that didn't seem to care about the problems that I've complained about.
If a company is trying to correct their mistakes, give them a chance to do so. Only if a company doesn't seem to care about correcting a mistake, would I feel that they were a company that I would not want to deal with any more. I'm having a problem with a company at the present time that I don't know whether I will be able to get satisfaction or not. So far, I been able to get a little closer to being satisfied, but I'm not there yet. It takes time to get satisfaction for both sides. I'm not giving up yet. It's a 'give and take' situation. You need to give a little and the other side need to give at least as much as you. If both sides give and take equally, then it's a 'win/win' situation.
Mike, I know how you feel, but give Kelly Co a chance to 'make amends'. Most of the time, a company will give more than is needed to correct a mistake. As the old saying goes: Sh*t happens. It's just something that will always happen, and if there's someone to correct it, then OK!!

 

[mikeraydj]

Mike I had my issue a while back. I guaranty if you contact Gene at Kellyco with a legitimate complaint he will take care of it quickly. Real nice guy who really does care about customer satisfaction.

 

[Treasure_Hunter]

If a company ships a 1000 packages a month and averages 10 problems a month that is still only 1% customer issues, now of course it sucks as a consumer if your part of that 1%, but try to give any company a chance to make it right.

I'm speaking in general, not at Mike.....

 

[masterjedi]

I have had very great luck and service with Kellyco...

 

[lookindown]

Well didn't realize y'all were such a big company now, last time I had made a purchase from kellyco I think it was in 86'. its really not a big deal, I had already contacted your CS department and was told of the shipping charge, just would have liked to know at the time of order. y'all don't have to fix anything, the purpose of this thread was to vent after the CS email..that's it no less no more. I do appreciate all the replies though. if y'all want I'll delete the thread, I guess its not the kind of thing any business wants to see.
matter closed.

Mike

Sounds like Kellyco cares about your problem and is trying to make you happy...nice to see from a large company.

 

[BC1969]

Yep Kellyco fixed my issue and went above and beyond in doing so. they even after the fact of my purchase price matched a competitor.
I actually quite appreciate that and y'all restored my faith in your company by doing so.
it is nice to see that a large company cares enough to keep their customers happy.

Mike

 

[Treasure_Hunter]

Mike glad to hear. I know for a fact they care about CS as I have been there and heard conversations customers can't hear. As i said I have been going there as a customer and as a repair man to work on their phone system.

Anytime someone has an issue if they will just take the time to contact them either on the phone or through our forum they will respond.

Gene is a great guy and his email is posted here........[emoji106]

 

[Davers]

So for a $15 mistake that can be easily taken care of you want to turn a small issue easily corrected into major stress in your life. Not healthy for you or anyone. Don't sweat the small things in life Mike, it isn't worth the damage to your health..

I for one Do Sweat The small Things.

Usually a-lot of small things add up & end in a Big Disaster .

That Said Stress & Worry Will Be my Downfall . ' Even With Med's LOL'

 

[BC1969]

Yeah the forum worked. the email route to CS didn't. only way that would have been a issue is if I was somebody not familiar with the forums, that is one spot that could use improvement, for anybody else would have just heard sorry, and ended up with a bad experience.

Mike

 

[Davers]

Glad it Worked out For You..
&
To think I came over to GD to post a Thread about Shoes or Boots.
Again glad Kellyco Worked it out.

GL with the new Coil.

Davers

 

[DirtWarrior]

Yeah the forum worked. the email route to CS didn't. only way that would have been a issue is if I was somebody not familiar with the forums, that is one spot that could use improvement, for anybody else would have just heard sorry, and ended up with a bad experience.

Mike

Glad ya got everything sorted out Mike ...

 

[KC-Brad]

Glad we got you squared away Mike. Happy Hunting!

 

[BC1969]

Thanks, so this doesn't cause bad publicity, could a mod please delete the thread..thanks.

Mike