Opening a case

[mugsisme]

How long do you give the buyer to pay? Two weeks ago I had a buyer not pay and not contact me. She had 100%. I sent her an invoice, and I messaged her. Finally after a week of no payment and no contact, I opened a case. I got my fees back this past week. Well, this weekend another person bought something, no payment, no contact. She has 40 transactions, but 0% feedback! I opened a case today.

So how long do you give a buyer?

 

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[trdhrdr007]

I have my account set up so that ebay automatically opens a case 4 days after the sale. If someone contacts me & needs more time I can turn that off for individual items without affecting the rest.

 

[DeepseekerADS]

I'm learning!!! Thanks for bringing up this subject.

Thus far I've only been buying, with a later intent of selling. Normally if I'm watching the action I pay immediately, otherwise certainly within 24 hrs. On some sales I do see a note that states a 3 day payment limit.

Mug, do you have that kind of note on your sales items?

 

[mugsisme]

I took it out a while ago because no one was more than 24 hours in paying. Like I said, I've always been real patient when they ask for a little more time. I had one lady who asked for like two or three weeks. What do I care? She paid. She wrote me several times saying she was going to pay.
I may put it back in. I did learn from here that you should put immediate payment for buy it now. Except that Ebay keeps telling me to take it out. LOL.

 

[jerseyben]

As soon as ebay's countdown clock allows you to open an unpaid dispute, do it.

Why wait?

 

[Beachkid23]

I have my account set up so that ebay automatically opens a case 4 days after the sale. If someone contacts me & needs more time I can turn that off for individual items without affecting the rest.

I used to do it manually. However the last couple weeks I've had people not paying so I just switched it over to automatically do this. It's crazy I hate when they don't pay! I just had one where somebody made an offer on a bracelet a gold one. But then he made the same offer on another one but I countered him and he did not want the other one for the higher price but he doesn't want to pay for the other one now either, like I offended him or something.

 

[buzzhead]

I wait 3 days. One notice of auction won, one reminder and then non paying bidder complaint filed.


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[diggummup]

4 days after auction end (or BIN) is the minimum time allowed before you can open a case for an unpaid item. I used to have my seller preferences set to automatically open a case after those 4 days but I changed it recently so now I do it manually. However, I do have this disclaimer at the bottom of each item I list-

Payment is expected within 4 days of auction close unless other arrangements have been made. If payment has not been received and there has been no communication from you, the item will be re listed.

 

[Joe777Cool]

What to do when a buyer doesn't pay

You only have to wait 48 hours to open a case. I put in all my listings 48 hours. My listings usually end around 8-9pm, so at the 48ish hour mark I send an additional reminder to the buyer that "its probably just an oversight, but I still havent received payment for my item." I also remind them of the 48 hour policy. If by noon on day 3 these is no payment or communication I open the case.

BTW 85% of buyers pay immediately, 10% within 24 hrs, its the 5% that drag things out.

 

[diggummup]

What to do when a buyer doesn't pay

You only have to wait 48 hours to open a case. I put in all my listings 48 hours. My listings usually end around 8-9pm, so at the 48ish hour mark I send an additional reminder to the buyer that "its probably just an oversight, but I still havent received payment for my item." I also remind them of the 48 hour policy. 85% of buyers pay immediately, 10% within 24 hrs, its the 5% that drag things out.

Good, they changed it to 2 days. I was unaware of that. Thanks for the information.

edit- I see they changed it in April 2013 in the Spring seller update.Tells you how many non paying buyers I deal with. -http://pages.ebay.com/sellerinformation/news/springupdate2013/unpaiditems.html

Beginning in April, if you do end up with an unpaid item, we’re shortening the time it takes to open a case by 2 full days so you can get that item back up for sale.

 

[Baltimore]

I admit I am one of the percent that doesn't pay right away, I use a sniping service and sometimes forget that I bid on something and won. That being said, I always pay and send an apologetic note if it's been a day or so, and as a seller I am pretty ruthless when it comes to re-listing unpaid items. Unless someone lets me know what is going on, that item is going back up as soon as possible.