Would White's please come up with a waterproof multi freq. detector
that is better than the Minelab Excalibur. They have the smarts to get
it done, and their Cust. service is a thousand times better. My Excaliber
is not working, and Minelab doesn't even have the scruples to have a human,
that you can call to get a repair ticket to send the machine in. You have
to call a call center, and talk to someone that knows nothing about detectors.
Then you are told a Rep. will get back to you. After a week or so if you are
lucky a rep. may call you back. WTF? They have completely removed themselves
from any customer issues. WHAT A JOKE. And as far as turnaround forget it.
How hard would it be to have one or two knowledgable people dedicated to
just warranty and repair calls?
I wish Whites would come out with a hot Multi-Freq. Waterproof machine.
I would pay top dollar to deal with White's over Minelab.
that is better than the Minelab Excalibur. They have the smarts to get
it done, and their Cust. service is a thousand times better. My Excaliber
is not working, and Minelab doesn't even have the scruples to have a human,
that you can call to get a repair ticket to send the machine in. You have
to call a call center, and talk to someone that knows nothing about detectors.
Then you are told a Rep. will get back to you. After a week or so if you are
lucky a rep. may call you back. WTF? They have completely removed themselves
from any customer issues. WHAT A JOKE. And as far as turnaround forget it.
How hard would it be to have one or two knowledgable people dedicated to
just warranty and repair calls?
I wish Whites would come out with a hot Multi-Freq. Waterproof machine.
I would pay top dollar to deal with White's over Minelab.
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