Fisher Support lately?

[flgliderpilot]

I'm considering buying a new CZ-21, but I've had some concerns about support and reliability.

Any recent experiences to help me make a decision? I just don't want to dump $1500+ on a detector which will be unrepairable should I suffer leaks after warranty expires. I need to know my hard earned dollars are not going to waste!

Thanks

 

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[Rick K]

Really? care to give some references for these reports?

the CZ-21 has a reputation for being pretty robust as far as I have heard.

you are shopping for a used one. Basically not a good idea for any submersible detector.

a leak in salt water is usually a death sentence.

even a " check up" on a submersible detector tends to be costly out of warranty since re-sealing and pressure testing are required.

Again, I'd like to hear what your sources for this bad feedback regarding Fisher's warranty support (which is generally highly regarded) are?

 

[Fletch88]

Generally speaking the CZ-21 is the toughest, most leakproof VLF detector made when comparing the top 3 machines people use for saltwater detecting (Cz-21, Excal and CTX).

As far as Fishers service I have only dealt with them one time with an issue I was having with a CZ-5 that I purchased used. They treated me very well and actually did the repairs and calibration at N/C. I am not saying this is the norm but I was well satisfied with the way Felix has treated me.

 

[DeepseekerADS]

As far as Fishers service I have only dealt with them one time with an issue I was having with a CZ-5 that I purchased used. They treated me very well and actually did the repairs and calibration at N/C. I am not saying this is the norm but I was well satisfied with the way Felix has treated me.

Recently, I e-mailed Fisher asking if they could restore my 1260X and they responded positively and promptly on this 32 year old "relic" of a machine. That's not a lot to crow about in itself, but with their response I felt they are still the real deal. The ball's in my court now.

 

[geologyjohn]

In my experience, Fisher provided the best support and service I could have ever hoped for. And I have owned a fair number of MD's since 1966.

 

[Loco-Digger]

I have only had one experience with them and it was this past Feb when I sent my used F75LTD SE in for upgrade. I was never put on hold for more then a minute or 2 when my call was redirected from the lady who answered the phone to when a tech picked up the line. I received outstanding service and am very pleased with the upgrade.

 

[Phantasman]

I posted a problem once on my F5. Then later about an issue with the LRP. Both times, FTP contacted "me" with a PM on a solution. Mike had Felix send me a paid shipping return to FTP and fixed my F5 with an update to the processor, that I had missed, at no charge 7 years after I bought it (beyond the warranty time). A year ago I was questioning an issue I was having with my LRP. Jorge, the engineer, PMed "me" and offered to replace the unit if I wasn't happy with it at no charge.

FTP service has been beyond exceptional in my cases, and is second to none and I have had many different manufacturers detectors. If your issue is justified, I have no doubts about FTPs service.

 

[Gaspipe]

I'm considering buying a new CZ-21, but I've read some serious horror stories regarding Fisher's warranty support, and the problems with leaking detectors are numerous.

Any recent experiences to help me make a decision? I just don't want to dump $1500+ on a detector which will be leaking and unable to be repairs in a year. I need to know my hard earned dollars are not going to waste.

Thanks

Fisher has great customer service and if you use your detector like I do youll need it.

 

[flgliderpilot]

Thanks guys, looking forward to getting a CZ-21

 

[Rick K]

Hey,FLGP

Nice comeback

What kind of gliders?

thanks for the chance for a lot of Fisher's happy customers to chime in.

 

[flgliderpilot]

Schweizer 1-26, 1-34, and Blanik L-23, Grob 102, and ASW28 are some I've flown. I owned a 1-26 for a few years, but sold it recently. Had some family changes which made it difficult for me to get the time and money to continue flying. Now I look at the clouds from the water. They actually look better from the ground anyway!

Thanks again!

 

[Metal Detecting Stuff]

Fisher stands behind their products. Be careful if buying a used CZ20 - they won't repair those without charging for an upgrade to a CZ21. I'd recommend either buying a used CZ21 or a new one.

Wayne

Metal Detector Sales Rental | Treasure Hunting | Metal Detecting Stuff

 

[HD Paulie]

I have the CZ-21 and it is an amazing machine!! I have recently dealt with Fisher's support (Arturo Barrientos) for my CZ-6. I sent my unit for a "check up," and came back with a "full bill of health!" The whole transaction from shipping to Fisher, and back, went as smooth as butter, and I am from Canada!!

 

[flgliderpilot]

A friend of mine sent his CZ21 in to have the case repaired and was quoted $600. Detector was working fine, but fisher reported some corrosion on the main board.

I looked up photos of the circuit board (I found photos of it online) it seemed to be all discrete components, ie: 1980's technology, no surface mount components that I could see and no microprocessor. Full size transistors and dips etc. Why is the CZ-21 detector so expensive?

I also read that all CZ20's eventually leak. Is this true for the CZ21 also? 2 years (warranty) is not a long time to be throwing in another $600.

But then I've seen some people who have had their CZ20's for 9 years.

So I'm sort of on the fence at the moment I guess.

 

[Escape]

This doesn't add up.

 

[Fletch88]

A friend of mine sent his CZ21 in to have the case repaired and was quoted $600. Detector was working fine, but fisher reported some corrosion on the main board.

I looked up photos of the circuit board (I found photos of it online) it seemed to be all discrete components, ie: 1980's technology, no surface mount components that I could see and no microprocessor. Full size transistors and dips etc. Why is the CZ-21
detector so expensive?

I also read that all CZ20's eventually leak. Is this true for the CZ21 also? 2 years (warranty) is not a long time to be throwing in another $600.

But then I've seen some people who have had their CZ20's for 9 years.

So I'm sort of on the fence at the moment I guess.

From what I understand the older style pinpoint button on the 20 is where the leaks occurred. The 21's pp button is actually a piezoelectric switch and not as prone to leakage of any at all.

 

[flgliderpilot]

This doesn't add up.

Could you be more specific? What doesn't add up?

 

[flgliderpilot]

From what I understand the older style pinpoint button on the 20 is where the leaks occurred. The 21's pp button is actually a piezoelectric switch and not as prone to leakage of any at all.

Yes, I've read that on the CZ20 it's the switch which leaks. On the CZ21, the case cracks.

I talked to some dealers and it sounds like it might have been only the early batch of CZ21's which suffered from this, but I am not completely sure.

 

[Escape]

What I don't understand is what 600 was quoted for. The case was cracked. Was that the battery compartment lid or the main unit? How much more was it for the board? Were there other things? I only had one repair done by fisher for a CZ2l I bought used. It was only 4 months old when I bought it. It developed a crack in the battery compartment lid. I sent it in. They replaced the compartment lid and battery wiring. They also replaced the coil. The tech said he saw something that might cause a problem in the future. They recalibrate
It and sent it back. All in a timely manner. They told me that the unit was out of warranty, which I knew. They charged me zero, nada, nothing. Totally unexpected. Again, I don't know the details of your friends repair, but my experience with fisher has been very positive.

 

[flgliderpilot]

I don't know the details yet, just that they said that the board showed some corrosion and only thing salvageable was the coil and that it would cost $600 to repair it. Sounds like they wanted to just replace the entire main unit. It was working fine though when it was sent in.

The upside of course is that he would get a new detector (except for coil) and probably a partial warranty.