KellycoChick,
If everyone gets the quality service i got you'll be waking up to that kind of thing on a daily basis
Being in business myself i can attest that you will always have some people that aren't happy no matter how hard you try to please them. And you will always hear negative comments from your competition and their loyal customers. Just hang in there, don't take negative comments personally, and strive to provide the best customer service possible and you will continue to do fine.
Rick
Thanks Rick!! I'm consistent. I don't care if it's a$5 hat or a $25,000 detector. A customer is a customer & I'll treat em the same!