Garret customer support rocks again

[Fourman110]

My Propointer was acting up after a ton of use. One email, an RMA assignment, and a week later I've got a great pinpointer again.

Quite frankly folks their customer support is world class. I hope other manufacturers (and other industries) are paying attention.

 

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[Lloydd]

I had heard that they would not do repairs on ProPointers. What was the cost if I may ask?
Lloyd

 

[sjvalleyhunter]

I had an issue with my Pro Pointer falsing to the point where it was unusable. I called Garrett had no problems sending it in for repair. From the day I mailed it to the day I received it back was 14 days. When I got it back I tested it at home and it seemed to be fixed.

However, the first time that I used it in the field it started to turn on and off by itself. I called Garrett back and the lady I spoke with was very apologetic. I once again sent it in and received it back in 12 days. It now works like new.

The Pro Pointers have a 24 month warranty so I was not charged for the repairs. The only money I was out was the shipping charges to send it in. I have to admit that I was frustrated with having to send it in twice. However I couldn't have asked for better customer service from Garrett.

 

[pkirill]

I have to chime in on Garrett support being A+! 6 months after buying my AT Gold the connector on the headphones broke. I called Kellyco to order a replacement and they directed me to Garrett. 1O minutes on the phone and they were sending me new headphones. Yesterday, I sent an email to Garrett asking if I could purchase a new grip for my Edge digging tool (pushing down on the top had cut the rubber exposing the metal shaft). This morning I get a reply saying they are sending me a new one! YMMV, but that is great service. I can think of several businesses that could take a lesson from Garrett.