How do you do a return when you set up no returns?

[mugsisme]

I made a mistake in an auction. I thought the ring was an 8 and it's a 7 3/4. The woman is nice and didn't open a case. She wrote to me directly. I told her I will send her a return label, but I have no idea how to do that. Do I do it on Ebay? I told her I would pay the return shipping costs and give her a full refund as well.

but I have no idea how to do it because she didn't a return through Ebay.

 

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[A2coins]

She needs to click on purchase history and click return!!!! Also she can click on your user name and contact member which is you and click on item return do this through ebay because she could go to ebay and ask for a return but you would have no proof you returned it if you do it outside eBay

 

[Holt0222]

Also be sure to inspect the ring when it returns. Some people like to swap rings out with ones that are fakes.

 

[mugsisme]

She needs to click on purchase history and click return!!!! Also she can click on your user name and contact member which is you and click on item return do this through ebay because she could go to ebay and ask for a return but you would have no proof you returned it if you do it outside eBay

Even if I have a "no returns" policy?

 

[diggummup]

Even if I have a "no returns" policy?

yes. That policy doesn't really mean squat anyway on ebay.

 

[1320]

Your buyer should open up a case and you should insist upon it. Ebay will reverse their fees as well as Paypal. Otherwise, as previously mentioned, you're setting yourself up for potential fraud. I used to give the benefit of doubt to buyers, not anymore. If you paid shipping, your buyer should pay return shipping, no way I'd hit that ebay return label bs.