I agree...kill them with kindness! Some of my best professional relationships have started out with me absolutely hating the client/customer I was dealing with but when I started being super nice to them I developed great relationships where in they knew they could always count that I would have their best interest at heart & take good care of them. But I also agree that the tellers that are refusing coin or coming up with all sorts of "charges" that their "regional bosses" are "forcing" them to charge their customers is probably a lie 99.9% of the time. They are lazy & do not want to do their job. They are a bank & therefore should accept & exchange any legal tender, ESPECIALLY if you actually have an acct with them. Honestly, if someone gives you a hard time & you feel you are correct & within reason of what you are asking the bank to do & they are refusing or giving you a hard time or attitude I would take it to corporate level. One thing I've learned working for a big corporation is that the corporate office will do almost anything to ensure their customer is happy (even if they are wrong but sitll within reason). But ALWAYS behave professionally & again, kill them all with kindness. It is really difficult for them to continue being mean to someone who is being so nice to them, unless they are heartless LOL Sorry for being so long winded....I'm done now :P