Does any company cover "user error?" Now, I want to make sure I understand your post.
1) You bought the machine new and used it for a week.
2) You installed the batteries and did not place or seat the O-ring (control box top) correctly (which is hard to do!), and water leaked into the machine.
3) You had the machine repaired at your expense ($50-$100?)
4) You returned the machine for a full refund minus $16 + cost of repair.
So what is your complaint? That you are a Whites fan that for some reason opted for a Tesoro Sand Shark over a Whites Dual Field and then did not know how to use it?
Terry:
1) True
2) How do you know that's what happened? Could it not have been a faulty new detector? Is that beyond the scope of reason? By the way, the machine falsed on every swing. I called Robert at Tesoro the first Monday in Hawaii to question about it. The detector also came with one of the inside foam supports rattling around in the innards, which caused the machine to auto-shut off when tilted. You aren't privy to the details surrounding the leak, so you are making a HUGE assumption in favor of your argument. You can't prove what you say and you know it!!!
3) Yes I did, surprisingly. I was surprised that I was charged for a repair, especially when the repair was poorly done (see picture of salt in the housing after the "repair") and the detector was faulty.
4) Yes, and shipping twice to Tesoro, totaling ~$100. If that is no big deal to you, send me $100 then. I can give you my paypal username!!! You can't tell me you wouldn't be sore if you were out a positive a once-in-a-lifetime detecting experience and $100, can you?
My complaint? For someone with blinders, I suppose it's not clear, so I will spell it out. How convenient it is for you, a documentable die-hard Tesoro fan, to blame the consumer with a complaint about Tesoro. Might you consider that maybe, just maybe Tesoro erred in this instance? Maybe Tesoro isn't infallible? Just as it is not wrong for you to be beholden to Tesoro (within reason) it is not wrong for me to prefer a specific brand as well; especially if that brand has had superior performance and customer service, in my experiences. I have used Garretts, Fisher, Minelab, Tesoro and White's machines in the past.
However, my bent on brand has nothing to do with Tesoro. Nor does my complaint have anything to do with my use of White's. For the record, I have used Garretts, Fisher, Minelab, Tesoro and White's machines in the past.
1. I was treated with disrespect by Robert Martensen and Vince Gifford in more than one phone conversation.
2. They certainly didn't take a tone expected of a company with such "superior customer service". I wouldn't be complaining now if they had!
3. They haven't refunded me for a shoddy repair and new goods ($16 battery holder) that were returned to them. I can supply other photos showing the salt in the inside of the case after "repair." I will await $100 from you Terry!
4. I expected to have a wonderful time detecting on a trip I will probably never get to experience again and yet, I had a machine that was broken from the beginning, a very horrible experience with Tesoro "customer service" and am out $100. That's reason to complain!!!!!