And yet another flooded Equinox..

[Rick K]

A good warranty will cover a repaired (or replaced) unit for the balance of the original warranty or a period of days (30 or up to 90 typically) from the repair - whichever is longer.

 

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[Blak bart]

Well....it didnt take long for me to flood mine. Went to 8ft at the dock searching for a lost atocha coin in the bezel. After 30 min at 8ft. She died and showed FP.....then CD. Since I could not find the FP code, I made my own conclusion that it stands for flooded panel !!
I'll send it in and get it fixed, but that's the end of any significant underwater hunting with it. This machine is a child's toy compared to an excal underwater. I trust it for wading and it's a great beach machine. If your gonna put in any time at six to eight feet....then grab your excal. Glad I found 2 treasure coins and a bronze religous medal before it popped.....pretty sure these 3 pieces have it paid off in terms of there value. That being said I've only had it for a few months and only one time to 8 ft. And it failed. I cant rely on it to hold at depth.....and that's a bunch of BS !!

 

[Bayoutalker]

Well....it didnt take long for me to flood mine. Went to 8ft at the dock searching for a lost atocha coin in the bezel. After 30 min at 8ft. She died and showed FP.....then CD. Since I could not find the FP code, I made my own conclusion that it stands for flooded panel !!
I'll send it in and get it fixed, but that's the end of any significant underwater hunting with it. This machine is a child's toy compared to an excal underwater. I trust it for wading and it's a great beach machine. If your gonna put in any time at six to eight feet....then grab your excal. Glad I found 2 treasure coins and a bronze religous medal before it popped.....pretty sure these 3 pieces have it paid off in terms of there value. That being said I've only had it for a few months and only one time to 8 ft. And it failed. I cant rely on it to hold at depth.....and that's a bunch of BS !!

How many times has it leaked? By what I'm reading this was the only time. If so, why would you not give it another chance after repair? By now surely they know why and have a true fix for it.

 

[SanMan]

I've only had it for a few months and only one time to 8 ft. And it failed. I cant rely on it to hold at depth.....and that's a bunch of BS !!

What a pile!
I've seriously considered buying one of these machines.

So, they are a good land machine?
But, but it has to be a sunny day?


You see this,........




It's how many "decades" old?

Never a single problem.

And here's a modern high tech company that can't keep water out at 8 feet.

I for one, am not impressed.

Why not just market it as a "water resistant" detector.

Who wants to sit around while it's in the service department, with dozens of others
all waiting to be repaired and finally returned to the owners?

 

[Donut]

Worse yet what happens when warranty is gone. I’m on Social Secretary and I had to scrape to get enough to buy my 800 and I couldn’t do that anymore. That scares me. Can we afford $900 every three years.

 

[Jason in Enid]

I wouldnt be shocked in the slightest if mine flooded while trying to ANY amount of diving with it. It was never intended for that. waterproof to 10 ft is nothing more than a wading machine regardless of who made it, or what it is. Keep in mind that 10 foot rating is for a static environment. Waves and movement put increased stresses on the unit which can easily jump beyond the pressure increase of 10 feet (roughly 4 psi)

 

[Donut]

Good point , I only go wast deep with my waders. I’d be leery any deeper than that.

 

[Jason in Enid]

What a pile!
I've seriously considered buying one of these machines.

So, they are a good land machine?
But, but it has to be a sunny day?


You see this,........

View attachment 1766525


It's how many "decades" old?

Never a single problem.

And here's a modern high tech company that can't keep water out at 8 feet.

I for one, am not impressed.

Why not just market it as a "water resistant" detector.

Who wants to sit around while it's in the service department, with dozens of others
all waiting to be repaired and finally returned to the owners?

No, you are intentionally creating a false situation to justify your "moral outrage". This would be like comparing a gopro 8 with its "waterproof to 33 foot" design to a gopro 4 in a dedicated scuba housing rated for 200 feet. They are completely different in both design and scope.

Lastly, you arent familiar with current Minelab repairs. You would have a new head shipped back to you same or next day it was received. They wouldnt repair it, they would just replace it. Even the other units that do warrant repairs are only looking at 24 hour turnaround time on average.

 

[Treasure_Hunter]

What a pile!
I've seriously considered buying one of these machines.

So, they are a good land machine?
But, but it has to be a sunny day?


You see this,........

View attachment 1766525


It's how many "decades" old?

Never a single problem.

And here's a modern high tech company that can't keep water out at 8 feet.

I for one, am not impressed.

Why not just market it as a "water resistant" detector.

Who wants to sit around while it's in the service department, with dozens of others
all waiting to be repaired and finally returned to the owners?

Out of the thousands of Equinoxs sold how many have failed and leaked, very few.

 

[SanMan]

True

"But", as someone who has Suffered headache after headache dealing with Minelab
service,..... just speaking from previous experience.

There are thousands of Minelab users that have been, "more than disappointed" with their service.

And that is also true.

When some users have had to send their machines to another country to have them repaired,......
What kind of service is that?

And, when you call and inquire about a repair, "They go into sales mode", and try to sell you a new machine.

What a bunch of baloney.

Glad they don't make automobiles.

 

[SanMan]

Out of the thousands of Equinoxs sold how many have failed and leaked, very few.

That is because only a few users have taken them into the water!

Most users search on dry land!

So, of the few that have been used in the water, a few of them have leaked.

I'm still not impressed in the least.

 

[SanMan]

Really glad they don't make submarines.

LOL!

 

[Jason in Enid]

True

"But", as someone who has Suffered headache after headache dealing with Minelab
service,..... just speaking from previous experience.

There are thousands of Minelab users that have been, "more than disappointed" with their service.

And that is also true.

When some users have had to send their machines to another country to have them repaired,......
What kind of service is that?

And, when you call and inquire about a repair, "They go into sales mode", and try to sell you a new machine.

What a bunch of baloney.

Glad they don't make automobiles.

You REALLY dont know the modern ML repair process!! What you are talking about is when kellyco had the repair contract. They suffered several losses to technicians and repairs began backing up until it was taking months to get work done. It was a very bad situation. That changed about a year or so back. The repair center was moved, and repairs are now lightning fast. There is no sales pitch of any kind. If call ML for warranty, they will take your information and give you an RMA number and the address to ship to. You ship it, they repair or replace it and ship it back.

I understand you frustration for past problems, that things have changed immensely since the last time you had an issue.

 

[Donut]

If mine get wet after warranty I will be done detecting , at my age and social security I wouldn’t be able to afford another.

 

[SanMan]

You REALLY dont know the modern ML repair process!! What you are talking about is when kellyco had the repair contract. They suffered several losses to technicians and repairs began backing up until it was taking months to get work done.

No, that's not what I'm talking about.

Those two brothers at Kellyco were "Golden".
When one passed it was a disaster.

It's tough to remember now,......
But, bear with me,.........

First they shut down the repair center in Las Vegas?
Then shut down the repair center in Florida?
Or the center in Flordia was then overwhelmed?

If call ML for warranty, they will take your information and give you an RMA number and the address to ship to. You ship it, they repair or replace it and ship it back.

"And How About Machines That Are No Longer Under Warranty?"

That's the "True" test of any service department.

Minelab is the absolute worst at servicing a machine past warranty.


Like the user above mentioned,... "if his machine leaks and is out of warranty, he's done"

Look at the machine,......

You have the brain, the coil, and the pole.

It's an expensive machine, most the cost isn't in the pole assembly and the coil.
The lion share of the cost is in the brain, that is a going to be a costly repair out of warranty.

Oh, and then comes the lady with her sales pitch about buying the latest and greatest.

Minelab was great back in the day, there was a change of ownership, and they are not
the nice people they used to be.

Sending a machine to Ireland to get it fixed because stateside centers are instructed not
to service them?


Like I said, "I'm glad they don't make automobiles!"

Most people would not even consider sending their car to Ireland to have it repaired,....
They would just buy a new one.

"Exactly" what Minelab wants users to do.

"Just buy a new machine"

What a bunch of baloney

 

[JethrowClampett]

Get a backup machine only for water, any machine that says its good for 10' I don't trust. Thats why the Fisher CZ and others have direct wiring, special seals etc.; water has a way of getting through the weakest point.

 

[cudamark]

If mine get wet after warranty I will be done detecting , at my age and social security I wouldn’t be able to afford another.

I guess if you can't find enough jewelry and coins to buy another one, you'll need to use your Xterra until you can.......or else unretire and get a job!

 

[Treasure_Hunter]

True

"But", as someone who has Suffered headache after headache dealing with Minelab
service,..... just speaking from previous experience.

There are thousands of Minelab users that have been, "more than disappointed" with their service.

And that is also true.

When some users have had to send their machines to another country to have them repaired,......
What kind of service is that?

And, when you call and inquire about a repair, "They go into sales mode", and try to sell you a new machine.

What a bunch of baloney.

Glad they don't make automobiles.

Where are you getting your figures for "thousands disappointed"?

 

[Bayoutalker]

Get a backup machine only for water, any machine that says its good for 10' I don't trust. Thats why the Fisher CZ and others have direct wiring, special seals etc.; water has a way of getting through the weakest point.

And even some of those have leaked. There is no such thing as a machine that never fails in some way.

 

[SanMan]

I guess if you can't find enough jewelry and coins to buy another one, you'll need to use your Xterra until you can.......or else unretire and get a job!

"Excuse me",..... but isn't it the X-Terra that has to be sent to Ireland when the blister switch control panel fails?

Manufactured in 2005




Or is it another of their units with blister switches in the control panel?