First neg feedback on eBay :(

[TreasureHunters]

Long story short buyer opened a case saying product was not as described, I quickly refunded him figuring that would altogether cancel the transaction, buyer then left me a negative.... Its really got me down... now my feedback is 326 positive and 1 negative with a 99.6% positive. I sent eBay a message not sure if they can change it. Any suggestions?

 

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[GrizLeeBear]

That happened to me five years ago. At that time both parties had to agree to the change. You opened a case with eBay, that's all you can do.

 

[TreasureHunters]

That happened to me five years ago. At that time both parties had to agree to the change. You opened a case with eBay, that's all you can do.

Did you get it removed?

 

[GrizLeeBear]

Yes, but it took weeks and a lot of follow up. Again, I don't know the rules as they are today.

 

[TreasureHunters]

update: Seller sent a message thanking me for the refund and asked how he can revise it, I sent him the link. Fingers crossed

 

[clovis97]

These are difficult situations, to say the least, and there is no easy answer most of the time.

Have you considered sending an email very gently explaining that you gladly refunded their money, let them keep the item, apologizing profusely, and adding that you are just a guy trying to make a few extra dollars in a tough economy? One angle to consider in appealing to the buyer is that you never intended to make them angry, and that you want to apologize for the whole thing?

What happens if you send the email, allow them to cool off for a few days, and then send the buyer a "request to modify feedback"?

And, while I may be mistaken, I thought that ebay's new policy was to remove any negative feedback where the buyer had received a refund??

 

[TreasureHunters]

These are difficult situations, to say the least, and there is no easy answer most of the time.

Have you considered sending an email very gently explaining that you gladly refunded their money, let them keep the item, apologizing profusely, and adding that you are just a guy trying to make a few extra dollars in a tough economy? One angle to consider in appealing to the buyer is that you never intended to make them angry, and that you want to apologize for the whole thing?

What happens if you send the email, allow them to cool off for a few days, and then send the buyer a "request to modify feedback"?

And, while I may be mistaken, I thought that ebay's new policy was to remove any negative feedback where the buyer had received a refund??

Not sure about the policy but thats exactly what I did was send a nice email and told him to keep it... It was $25 but for some reason I want my feedback at 100% lol...he said he will change it, just waiting..

 

[clovis97]

Not sure about the policy but thats exactly what I did was send a nice email and told him to keep it... It was $25 but for some reason I want my feedback at 100% lol...he said he will change it, just waiting..

If you sent the link, he should be able to modify the FB.

If he doesn't, I think I read that ebay's new policy was to remove negatives if you refunded the buyer's money. This was supposed to take place with part of their new seller protection policy.

Does anyone know for sure?

 

[GibH]

There is nothing listed in their policies about removal for a refunded purchase.

 

[diggummup]

I found this- There are some situations when buyers can revise the Feedback comment or rating, or the detailed seller ratings (DSRs) they've left for sellers. For example, if the seller fixes a problem with the transaction, or if the buyer accidentally left the wrong Feedback.
In these situations, sellers can request a Feedback revision.
here- How sellers can request Feedback revisions from buyers


Since you've already refunded the buyer, you should be able to request a feedback revision yourself too.
Hopefully the buyer will take care of it, but in the meantime... use the link provided in the link I gave you (Request Feedback Revision page) to request the feedback removal yourself. Good luck.

 

[Iron Patch]

The buyer will have to agree because ebay won't change it. I had one idiot leave me three just because of one item he thought was something that it was not. (and you can't leave three negatives when you only have an issue with one, or at least that's how it's suppose to work)

Everyone gets negatives at some point because there's no doubt people that love the opportunity to be the one that breaks your streak, among many other reasons. I used to care a little about feedback but these days I'll take the steps I need to do if I have a problem, but otherwise I don't care or even think about it. It only exists for me because I have to deal with it when I leave it.

 

[clovis97]

There is nothing listed in their policies about removal for a refunded purchase.

Thanks.

 

[clovis97]

Everyone gets negatives at some point because there's no doubt people that love the opportunity to be the one that breaks your streak, among many other reasons.

Very true.

Another point is that you can't avoid the crazy/stupid/impossible to please people forever.

The only neg that I've received so far came from a guy that wanted super special packaging on an item that my wife accidentally listed for $49 instead of $149. I was still going to honor the deal and ship the item, but told him it would cost another $3 to ship because of his special packaging. The dude went ballistic, and left me a neg before I even shipped the item...and then told me "it will be broken in shipping when I get it". Turns out that this loon was going to resell the item on ebay. The buyer had a feedback of 69, but had left 28 negatives for other sellers.

Eventually, no matter what you do, you are going to run into a crazy sometime.

 

[Iron Patch]

Very true.

Another point is that you can't avoid the crazy/stupid/impossible to please people forever.

The only neg that I've received so far came from a guy that wanted super special packaging on an item that my wife accidentally listed for $49 instead of $149. I was still going to honor the deal and ship the item, but told him it would cost another $3 to ship because of his special packaging. The dude went ballistic, and left me a neg before I even shipped the item...and then told me "it will be broken in shipping when I get it". Turns out that this loon was going to resell the item on ebay. The buyer had a feedback of 69, but had left 28 negatives for other sellers.

Eventually, no matter what you do, you are going to run into a crazy sometime.

When I said many other reasons that includes the impossible people. But it's funny because I've learned a little from them and when a seller deceives me on an item, or another good reason, I play a little of the crazy-impossible person myself. I do it to make sure I'm not going to lose money, but also because they deserve a little aggravation because they had no problem putting it on me.

 

[GibH]

Very true.

Another point is that you can't avoid the crazy/stupid/impossible to please people forever.

The only neg that I've received so far came from a guy that wanted super special packaging on an item that my wife accidentally listed for $49 instead of $149. I was still going to honor the deal and ship the item, but told him it would cost another $3 to ship because of his special packaging. The dude went ballistic, and left me a neg before I even shipped the item...and then told me "it will be broken in shipping when I get it". Turns out that this loon was going to resell the item on ebay. The buyer had a feedback of 69, but had left 28 negatives for other sellers.

Eventually, no matter what you do, you are going to run into a crazy sometime.

It wouldn't be hard to get that feedback changed now. With a record like that, they would probably lose their Ebay Buyer's protection as well.

 

[russdaddy]

Long story short buyer opened a case saying product was not as described, I quickly refunded him figuring that would altogether cancel the transaction, buyer then left me a negative.... Its really got me down... now my feedback is 326 positive and 1 negative with a 99.6% positive. I sent eBay a message not sure if they can change it. Any suggestions?

Did he have alegitimate complaint about it not being as described?

 

[TreasureHunters]

Yeah he opened a case but I refunded and it closed then... update: He revised it to positive instead Guess thats good and prepares me for the inevitable first neg feedback...

 

[clovis97]

It wouldn't be hard to get that feedback changed now. With a record like that, they would probably lose their Ebay Buyer's protection as well.

Thanks for the reply.

Are you saying that I should try to get the neg removed, even though it happened over a year ago...or that it would be easy to change if the same situation happened today?

 

[clovis97]

Yeah he opened a case but I refunded and it closed then... update: He revised it to positive instead Guess thats good and prepares me for the inevitable first neg feedback...

Good job. Keep up the great work.

 

[cyberdan]

I have just over 400 feedback @ 100% so if I get a neg it won't bother me. You have to look at the overall picture. I got a neutral last year and it will fall off in a few months.

Anyone could tell from the comment left that the neutral was not deserved.
I sold a "junk drawer lot" and they complained 2 things were broken.