Well guess what happended to me on Tuesday when I turned my rolled halves back into my bank account. I stood in line waiting for a teller to call me to the window, 2-3 tellers not busy but don't want to call me due to me holding a box of coins. A teller calls me up and I have very good hearing, but I guess she didn't think so. Under her breath I heard her say "shit", as she obviously didn't want to take the coins. So I was already upset by this but I didn't say anything or act any differently, and I kept my cool.
The teller carried on some small talk,then went into the back to get the metal trays to put the halves in. She must have spoken to the bank manager as the manager came over to the window. The manager was VERY, VERY nasty. She said to me, "Where are you getting these rolls, from different banks? Yes, I am, I replied. Well, take them back to the banks you got them from because we don't want them! We have to sell them back to Brinks and they charge us a fee! I asked how much of a fee, as I thought if it was a small amount maybe I could pay it. She dismissed my question altogether. Then she said, I don't want to see any more rolls, do you understand me!. Yes, I understand you."
Needless to say I was not happy being treated like a damn criminal in front of the entire bank. Now I count each and every roll twice before I turn them in, to make sure they are accurate. The next day I got a slip in the mail from this bank saying that my rolled coin was .50 cents short. I know for a FACT that this is NOT the case. So this was done intentionally just to piss me off.
So I looked in the telephone book and found a number for customer service and I got the name of the regional manager. I called and spoke with her this morning and infromed her of the situation. I also told her that I do on a regular basis bring in coins and deposit them into my account. I told the regional manager as well as the teller,that I do search coins as I do collect them. I wasn't dishonest about what I was doing. I also informed the reg. mgr that I asked to purchase coins at my bank and they told me we don't carry coins, only what we receive from our customers. So I said you can't even supply me with what I need, so I take my TIME and my GAS money to go to different banks to find rolls of coins to look at, and the bank manager tells me to take the rolls back to these banks. I said so I can spend more time and gas! I also told her that the bank doesn't even have halve wrappers. I told her how much money I had in 3 of my accounts with this bank,and I said maybe that isn't much money to you, but I'm thinking about closing my accounts due to such treatment.
I've had the accounts since I was a child,and so has my mother and grandmother. I also informed her that the bank is a financial institution and that coins are LEGAL TENDER and I think what the manager told me is illegal that they will not accept the coins as a deposit. I then infromed her that as a bank, that they decided how they would handle coins and they are the ones that have a business agreement with Brinks to sell the coins and pay a fee. That's to bad, if they don't like it then they shouldn't have it set up that way. I also informed her that the bank is making money every day with my money sitting in their bank and that there should be something positive to having an account with them. She is going to look into the situation, talk with the bank manager and get back to me on Friday to see what they can do.
I've decided that if they won't take my coins then I will close all my accounts with this bank and open 3-4 different accounts with other banks. Banks that many locations close to me to have several drop off for the rolled coins. A bank is a business,tellers shouldn't be lazy and should respect that they have a job and customers should be treated FAIRLY!