November 27Th. 2010 my son used his debit card to purchase a Minelab MD from Kellyco as an early Christmas gift to me and the purchase was on line. I was in Louisiana visiting my brother-in-law and used his home telephone as a point of contact since I was going to be there for a couple of weeks. After completing the order and giving his card number and the Louisiana address for shipping I was contacted by Kellyco employee who advised the bank would not honor the transaction due to a shipping address was not same as my son's debit card address. After giving the correct billing address for my son's debit card the transaction was verified and the order was completed. The shipment arrived in Louisiana within five days and to my surprise Kellyco had shipped TWO Minelab e-trac's. Contacted Kellyco the next day and was advised shipping carrier would be by the next day to pick up the extra delivered MD. Two days and no pick up I again contacted Kellyco and explained I had to return to my home state of Texas soon and no one had picked up the MD to be returned. I was advised someone would be there the next day. Next day no one arrived to pick up the MD. I finally had to return home with my wife traveling back to Texas a couple of days later. She finally called Kellyco and asked for a shipping number by e=mail and delivered the MD to be shipped herself. In the mean time my son's account had been hit for twice the amount of my original order, over $3,000. Kellyco advised the second MD would have to be returned before they could refund my son money to him, even though it was their mistake. The MD arrived the day after my wife sent it back but son didn't get his refund until a week later. End of story right. WRONG!!
December 26Th. 2010 my son received call from his bank stating someone was using his debit card and my brother-in-law's Louisiana telephone number to make an almost $400.00 online purchase from Macy's in California. They wanted to verify the purchase but of course it was an attempted theft. AT NO TIME HAS MY SON'S CARD AND MY BROTHER-IN-LAW' PHONE NUMBER EVER BEEN USED TOGETHER, except with the KELLYCO purchase. I immediately contacted Kellyco customer service and give them the information of the attempted theft. I was advised Kellyco fraud division would follow up on this as Kellyco was the only company where my son's card number and brother-in-law's telephone could have been seen together on an order. I have never used my son's card for any purchase.
A couple of days later I followed up with a call to the customer service manager who advised it should be no problem finding out who was involved with my order and an investigation would be made as this may not have been the only incident of theft or attempted theft.
I contacted Kellyco today as a follow up. I was first told the customer service manager was away from her desk and would have to call me back. I did receive a call from some lady who advised she was the customer service manager but put me on hold to find out what was going on. I would think she would know at this point. After a minutes she advised the "IT Department", was unable to find out anything. Not knowing who I was actually speaking with I ask to speak with the owner or manager of Kellyco. The lady stated she was the customer service manager, indicating to me that I should only speak with her. I again ask to speak with the owner and was put on hold again, then advised he was out to lunch. The customer service manager also stated the police department was not called to investigate a possible fraud or theft inside their company since nothing could be found by their " IT Department". I advised I was a retired Law Enforcement Officer and the police could do a much better investigation.
I won't say this is the fault of Kellyco company. I do feel that it should have been reported to the police for a follow up investigation. As a customer who does business over the internet or phone, we don't really know who we are communicating with or in fact if this was looked into at all. We could be talking with a very dedicated employee or the actual criminal. I have spent several thousand dollars with Kellyco over the years I have been detecting. My hope is anyone reading this will be aware that it has and does happen. Just too bad nothing has been done so far. Please be aware!
December 26Th. 2010 my son received call from his bank stating someone was using his debit card and my brother-in-law's Louisiana telephone number to make an almost $400.00 online purchase from Macy's in California. They wanted to verify the purchase but of course it was an attempted theft. AT NO TIME HAS MY SON'S CARD AND MY BROTHER-IN-LAW' PHONE NUMBER EVER BEEN USED TOGETHER, except with the KELLYCO purchase. I immediately contacted Kellyco customer service and give them the information of the attempted theft. I was advised Kellyco fraud division would follow up on this as Kellyco was the only company where my son's card number and brother-in-law's telephone could have been seen together on an order. I have never used my son's card for any purchase.
A couple of days later I followed up with a call to the customer service manager who advised it should be no problem finding out who was involved with my order and an investigation would be made as this may not have been the only incident of theft or attempted theft.
I contacted Kellyco today as a follow up. I was first told the customer service manager was away from her desk and would have to call me back. I did receive a call from some lady who advised she was the customer service manager but put me on hold to find out what was going on. I would think she would know at this point. After a minutes she advised the "IT Department", was unable to find out anything. Not knowing who I was actually speaking with I ask to speak with the owner or manager of Kellyco. The lady stated she was the customer service manager, indicating to me that I should only speak with her. I again ask to speak with the owner and was put on hold again, then advised he was out to lunch. The customer service manager also stated the police department was not called to investigate a possible fraud or theft inside their company since nothing could be found by their " IT Department". I advised I was a retired Law Enforcement Officer and the police could do a much better investigation.
I won't say this is the fault of Kellyco company. I do feel that it should have been reported to the police for a follow up investigation. As a customer who does business over the internet or phone, we don't really know who we are communicating with or in fact if this was looked into at all. We could be talking with a very dedicated employee or the actual criminal. I have spent several thousand dollars with Kellyco over the years I have been detecting. My hope is anyone reading this will be aware that it has and does happen. Just too bad nothing has been done so far. Please be aware!
