Customer service?? lack thereof....!

[BVI Hunter]

OK, here is my "history" with K-Co, and I just wondered if it was normal??

- bought my MD = came quick, no issues!
- had a follow up email saying "I am your personal detector guy" for any issues...
- couldn't get much response to technical issues but did get reply when I asked about buying spares??
- can NEVER contact anyone on the "live chat" feature/
- filled in the online form* asking to buy a TN 808 2-box (not much change from $1000!) but got a reply about a Gemini or something??
- emailed back saying no, I want the TN 808!! NO REPLY!
- filled in another online form asking about the 808 - still no reply!!


is it just me they don't like

(*you cant view the cost of the 808, you have to "click for quote")

 

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[Gene@Kellyco]

OK, here is my "history" with K-Co, and I just wondered if it was normal??

- bought my MD = came quick, no issues!
- had a follow up email saying "I am your personal detector guy" for any issues...
- couldn't get much response to technical issues but did get reply when I asked about buying spares??
- can NEVER contact anyone on the "live chat" feature/
- filled in the online form* asking to buy a TN 808 2-box (not much change from $1000!) but got a reply about a Gemini or something??
- emailed back saying no, I want the TN 808!! NO REPLY!
- filled in another online form asking about the 808 - still no reply!!


is it just me they don't like

(*you cant view the cost of the 808, you have to "click for quote")

Hey BVI Hunter,

I sincerely apologize for the issues you have encountered. Please contact me directly via phone at 888-535-5926 ext 106, If I don't answer the phone right away just leave me a message and I will get right back to you. You can also email me, GKnight@kellycodetectors.com and I will get you taken care of. Believe me, I take these complaints you have very seriously!

Gene Knight
Director of International and Domestic Sales
Kellyco Metal Detectors

 

[BVI Hunter]

email sent

 

[XLTer]

BVI , please keep us updated . I've never heard anything negative about KellyCo's service ......

 

[BVI Hunter]

Had a quick response from Gene (post #2) who furnished me quickly with the costs for the 2-box I am looking for ( a very good cost too) and hopefully he will kick some a$$ around the office regarding my previous emails that went unanswered!

if I could deal with someone with Genes work ethic all the time. I'd be a happy man!!

thanks Gene, I'll be in touch

 

[Gene@Kellyco]

Hey BVI Hunter, thanks for the kind words buddy! I look forward to hearing from you!

Gene Knight
Director of International and Domestic Sales
Kellyco Metal Detectors
GKnight@kellycodetectors.com