Denied!

[bassman92]

Went to the Bank today to pick up some CWRs or boxes of coin. To avoid going in to be told "sorry we dont have any" I called ahead and asked if they had any and they said "yes we have plenty". So I get there and said to the teller I would like to buy some coin I called ahead and you said you had some. They say "do you have an account with us?" Of course I do I said. The teller was new or something and asked another teller. That teller told her she would take care of it. So then I go up to her and I could instantly tell that she was going to be difficult and said I would like to buy some coin. She says"what kind?" I tell her I want pennies, nickels, and dimes. She then proceeds to tell me that a box of pennies, nickels, or dimes would cost $15 a box and bigger coins like quarters, halves, and big dollars would be $35 a box. I said since when does boxes of coins cost that? She shoots me a dirty look and says smuggly" since Thursday". I was being nice and polite as possible. Then I asked well do you have any CWRs I could buy and she said "yes but you'll have to pay to replace them".I was pretty mad and I told her no thanks and walked away. I have not had problems with this banks other branches and just went there cause it was next to the autozone where i was getting my alternator checked. Also I do have an account there. And my sister works at a different branch of that bank and told me they dont charge for coin.

Has anyone else had this problem?

Maybe I should call the manager and complain?

 

[ckrakowski]

call and complain. that is what i would do.

 

[Xiao en]

Charging for boxes of coin? maybe ask to speak to a manager or a different teller.

 

[fistfulladirt]

Change banks

 

[Farchaus2k]

I'd speak with a supervisor, and if they continue like this, I'd yank my account ASAP.

 

[Rascal]

I am not one to cause trouble for others when it may be due to a bad day/toothache/sick kid at home, but from what you write it sounds more like the teller was being a deliberate *****. Speaking for myself only I think I would call a manager and ask about the policy change. Should they deny it I would then very nicely but clearly tell them what you were told. If the manager if worth their salt there'll be a reckoning very quickly.

Rascal

 

[rocky raccoon]

8)

 

[bassman92]

Yeah I definetly call. And if I still have problems, I found a good dump bank.

 

[ArkieBassMan]

This is simple: If she wants you to replace the coins taken, then do so. Take her your dumps and exchange them for fresh rolls. Should be no problem.

 

[rocky raccoon]

that is crappy!!!!!

 

[clovis97]

I've been denied many times when asking for boxes of coin, but only at banks where I don't have an account. Every single time I was denied, it was by a teller that was old.

I always try to ask the PYT's (Pretty Young Tellers).

 

[simaronde03]

Tell them to drop the fee's or you're taking your business elsewhere.

 

[Coinstriking Michigan]

Would it be added work for them to accommodate CRH'ers?

 

[yyznick]

I've been denied many times when asking for boxes of coin, but only at banks where I don't have an account. Every single time I was denied, it was by a teller that was old.

I always try to ask the PYT's (Pretty Young Tellers).

ive come to find chase has the cutest tellers

 

[Coinsandfootball]

I would call and ask to speak to the branch manager about this if he or she backs up her story then use them as a dump bank. I never heard of being charged for coins anywhere? Weird..............

 

[CubanHunter]

I would ask to see the branch manager or a supervisor. I had a problem at one of the TD banks with a teller. Once I mentioned I wanted to see the manager things change dramatically I understand people have bad days I have them too but I don't take my problems to my job.

 

[OmegaMan]

I have several Banks that do this. Too many people buying boxes of coin and searching in the
parking lot then dumping it back. They start charging for dumping also. Don't be mad at the
Bank, be mad at stupid hunters screwing it up for all of us.

 

[optix]

Recently I went to a bank and ordered some boxes, the ladies looked kind of lazy. It was not surprised when I received a call from the head cashier telling me that they are not allowed to order coins for customers. I told her flat out that was bullcrap and I told her that since I did not know their policies I was going to call corporate to confirm. I called corporate, sent an email to the CEO of the bank and sent an email to investor relations. Four days later a gentleman asked me If I was "SOSO" and then proceeded to tell me that they would be more than happy to accommodate my request. Normally I will bend over backwards for good tellers, but the bad ones do get what they have coming from me.

 

[Coinstriking Michigan]

Maybe I'm wrong but I don't think bank tellers are paid or should have to accommodate our hobbies.

 

[ArkieBassMan]

Maybe I'm wrong but I don't think bank tellers are paid or should have to accommodate our hobbies.

You are not wrong at all. However, its not the tellers' decision. It's someone's a little more higher up than a teller. If management is ok with supplying customers with coins, then the tellers should have no problem with it either.

Say I owned a restaurant and gave away free coffee to everyone that walked into the door. Say that some customers took advantage of that and dropped in often just for the free coffee, but never spent a dime. I would be livid if one of my employees refused one of these customers, and I'd likely be in the market for a new employee. Its MY restaurant, MY coffee, and I sign their paycheck. If I want to give all the coffee away, pour it out on the ground, flush it down the toilet or whatever, my employees should just make the coffee and smile.

What I'm trying to say is that if a teller has a problem with a CRHer buying coins, then the teller should talk to management. If management agrees, then absolutely refuse the CRHer. If not, the sell the boxes to the CRHer.