Does Minelab understand the concept of Customer Service ?

[Sandman]

I go even farther with more water detectors in case one has to be sent in for repairs. Trouble is with this set up when I am wading around out there and hear no beeps, it I maybe should be using one of the other detectors. But I usually know the Excal is the best for the job.

 

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[allanw23]

One word, Malaysia... Do some research everyone. Things have changed.

 

[Treasure_Hunter]

One word, Malaysia... Do some research everyone. Things have changed.

I own 2 Excals, and 2 Sovereign GTs and I tried to buy another Excal on EBay tonight and lost out...I have no 2nd thoughts about buying Minelabs at all and I have had excellent customer service in my opinion on the 2 trips mine made in 2009..... Most complaints about customer service have mostly been because people are impatient IMO.

 

[Treasure_Hunter]

One word, Malaysia... Do some research everyone. Things have changed.

How much of the electronics used in Whites and Tesoro come from the Far East also....

 

[gary in idaho]

probably more than we want to know about.

 

[Monty]

I have had a Minelab Safari as my main detector for about 9 months. It seems to me that there are an awful lot more Minelabs returned with short use than any other brand I have seen on various forums. I posted that I was sending mine in to be checked over and got personal mail from several people telling me of a bad exerience with Minelab service. I haven't done an actual count but after a while trands can't help but be noticable. I don't want to get into a brand war, but I have another "cheaper" unit that seems to do just as well as my thousand dollar Safari. Will I stick with Minelab as my primary? Probably, mainly because I can't afford to buy another one in the same price range. So get what you will out of my post, just one opinion anyway. Monty

 

[Trackerman]

Minelabs customer service is a bit shaddy at times. when they want they answer the phone and at times you get the dam secretary wich says nowbodys available.

 

[Treasure_Hunter]

Minelabs customer service is a bit shaddy at times. when they want they answer the phone and at times you get the dam secretary wich says nowbodys available.

It could easily be the time when your calling since they are PST. If you call during lunch time then no one is there other then the Secretary, they are only 2 people working in repairs....Just because you can't reach someone in repairs doesn't make them shady.

 

[jeff of pa]

I Do believe if you Read his Post
he Meant "Shoddy" or "shabby"
Which Compaired to Whites
I Do have to Agree
and I'm most likely a Lifetime Minelab Fan
Till whites or another Company can
convince me Different.

 

[Treasure_Hunter]

No, Shady is an appropriate word. I have MANY friends who have experienced "SHADY" customer service. let's get real.

DRASTIC IMPROVEMENTS ARE NEEDED IN THE CUSTOMER SERVICE END OF THIS COMPANY..

bottom line.

How many complaints does one need?

I understand you trying to protect but, enough already.

D.

Sorry if you don't like the fact I disagree, but I do and will continue to say so.

I feel I have had excellent service from Minelab's customer service on my detectors sent in, especially considering there is only one office to ship repairs to in this country with only two techs working. The majority of complaints I see is the time it takes to get units back, phone service if they don't get a call back, and they want repair something for free that is not under warranty. I still feel people's biggest problem is they get impatient too soon......

I had all of these exact same problems with Whites on my Whites BHID while it was under warranty............

 

[jeff of pa]

last time I sent my Minelab in,
I got a call saying it was there Before I even expected it to reach them
which was a Load off My Mind.

They gave me a Estimate of Time,
Which I Personally Miscounted & Got Impatient.

Half my calls Got though Half of
them got Answers. Half got "Call Back
nobody is in" type answers.

There were several times I got messages saying
the Number didn't Exist (This was upsetting)

I actually found out it was done on a Call to them
not a call from them. (Yes due to my Impatience I Guess).
anyway,
they went over everything and
did more then I requested to my detector.
And it cost Much less then I Expected.
I Also got a Tracking # & Had to sign
when it reached me.

Awsome Service I suppose,

But the Phone Service definately Needed
some Improvement.

 

[Treasure_Hunter]

last time I sent my Minelab in,
I got a call saying it was there Before I even expected it to reach them
which was a Load off My Mind.

They gave me a Estimate of Time,
Which I Personally Miscounted & Got Impatient.

Half my calls Got though Half of
them got Answers. Half got "Call Back
nobody is in" type answers.

There were several times I got messages saying
the Number didn't Exist (This was upsetting)

I actually found out it was done on a Call to them
not a call from them. (Yes due to my Impatience I Guess).
anyway,
they went over everything and
did more then I requested to my detector.
And it cost Much less then I Expected.
I Also got a Tracking # & Had to sign
when it reached me.

Awsome Service I suppose,

But the Phone Service definately Needed
some Improvement.

I work for a phone company, I see so many troubles with routing problems (this number is not a working number, please hang up and dial again, routed to the wrong number), some carriers can't call other carriers (you can receive calls from people using Sprint, AT&T but not Verizon) calls getting dropped, false busy, none of which are the called party's fault.....As in any business phone service within the business can always use improving, no argument there.....

I am not concerned if I don't get a call back because I guarantee you I will always call them again. My only concern is when i get my detector back the problem I sent it in for was fixed.........

 

[EddieR]

No need to apologize for this is good information and I thank you for the post! As for me I was in the process of ordering a minelab detector when I get back to the states in March but after I have head from others about the poor service and how many minelab detectors are bad out of the box I believe I will not be ordering a Minelab but a fisher F75 as I have received many good reports about them as of late. Thanks again for being truthful! Bill

 

[cosmic]

Fast service from FTP but they should have!!! I purchased 3 New detectors 2 F75's and a T2 LTD.. ALL BAD!!!
First F 75 DOA right out the box, second emi, erratic and unstable sent it in they replaced the coil and when return it was the same way.. T2 LTD after 5 minute the screen went blank.. NEVER AGAIN!!!

 

[Treasure_Hunter]

Fast service from FTP but they should have!!! I purchased 3 New detectors 2 F75's and a T2 LTD.. ALL BAD!!!
First F 75 DOA right out the box, second emi, erratic and unstable sent it in they replaced the coil and when return it was the same way.. T2 LTD after 5 minute the screen went blank.. NEVER AGAIN!!!

 

[seeker41]

One word, Malaysia... Do some research everyone. Things have changed.

I own 2 Excals, and 2 Sovereign GTs and I tried to buy another Excal on EBay tonight and lost out...I have no 2nd thoughts about buying Minelabs at all and I have had excellent customer service in my opinion on the 2 trips mine made in 2009..... Most complaints about customer service have mostly been because people are impatient IMO.

well i am a fisher guy and i was thinking about trying an 705 and will be buying a Excalibur very soon. my experience with fisher and firsttexas has been exactly the same as your experience with minelab and some that complain about fisher are really just firsttexas, bountyhunter haters. ive always cosidered anyone who critisizes bountyhunter to be complete idiots. (where was bountyhunter when firsttexas bought them? where was fisher?) i have a hard time believing alot of there complaints and i can see you feel the same when it comes to minelab!!
i have seen many negative posts on "the new fisher" and "the new minelab"!!!!!!!!!!!!!
so ......how do we end this

 

[Treasure_Hunter]

Hey good luck on the 705 and Excal if and when you get them.

I personally think they all have some problems with customer service, there is always room for improvement, but that doesn't mean they are terrible, or the worst. I was very unhappy with Whites over my BHID, but if the right price came along I would pick up the Beach Hunter 300.

I feel the customer service isn't as bad as some people try to say, I honestly think most people just get impatient too quick, or expect everything to be free. Out of warranty is out of warranty, X amount of days to repair means X amount of working days to repair. For every dissatisified Minelab user I bet there there are a hundred happy owners.
I have had great luck with the 5 Minelabs I have owned, and also been very happy with the customer service when I had to have work done twice this past year.

In actuality when I think about it. the more they bad mouth Minelab and the Excals the better it is for us Excal owners. The less Excals users in the water with me the happier I am......

 

[jeff of pa]

In actuality when I think about it. the more they bad mouth Minelab and the Excals the better it is for us Excal owners. The less Excals users in the water with me the happier I am......

Same with the Sovereign, & Other minelabs
for that Matter. I Wouldn't care if I'm the only
one with a Minelab in my State

 

[Treasure_Hunter]

In actuality when I think about it. the more they bad mouth Minelab and the Excals the better it is for us Excal owners. The less Excals users in the water with me the happier I am......

Same with the Sovereign, & Other minelabs
for that Matter. I Wouldn't care if I'm the only
one with a Minelab in my State

Also being the happy owner of 2 Sovereign GT's myself can't agree more about them either....

 

[seeker41]

yep!!!!, same here with the people that say they wont buy a fisher product! less competition