Does Minelab understand the concept of Customer Service ?

[Treasure_Hunter]

If I understand your post, you have broken off the ear tabs to your coil, as well as you suspect there is a problem with the controls is that correct?

They will want you to send the controls and the coil, no need to send the shaft...... They will want to test your controls and your coil together to be sure it is not an issue with your coil.


You are going to have them fix your coil while they look at the controls right?

 

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[VERMONTPACKRAT]

If I understand your post, you have broken off the ear tabs to your coil, as well as you suspect there is a problem with the controls is that correct?

They will want you to send the controls and the coil, no need to send the shaft...... They will want to test your controls and your coil together to be sure it is not an issue with your coil.


You are going to have them fix your coil while they look at the controls right?

I will have to box it up in a little bit bigger box. Thanks for the help

You are right.... I would like to have the coil replaced (no fixing the one I have) A lower shaft will be needed too. I dont mind spending a few bucks for repair/shipping but I am a little disapointed that I only got 5 months out of the 705. When it works it is an awsome machine.
I have a bunch of monet earmarked for the MD. Whatever I dont spend in repairs will be spent on a 10" DD coil and possibly the 6" DD too.

These simple questions are what I am talking about and wanted answered before I shipped.

Thanks again for the help, VPR

 

[Treasure_Hunter]

If I understand your post, you have broken off the ear tabs to your coil, as well as you suspect there is a problem with the controls is that correct?

They will want you to send the controls and the coil, no need to send the shaft...... They will want to test your controls and your coil together to be sure it is not an issue with your coil.


You are going to have them fix your coil while they look at the controls right?

I will have to box it up in a little bit bigger box. Thanks for the help

You are right.... I would like to have the coil replaced (no fixing the one I have) A lower shaft will be needed too. I dont mind spending a few bucks for repair/shipping but I am a little disapointed that I only got 5 months out of the 705. When it works it is an awsome machine.
I have a bunch of monet earmarked for the MD. Whatever I dont spend in repairs will be spent on a 10" DD coil and possibly the 6" DD too.

These simple questions are what I am talking about and wanted answered before I shipped.

Thanks again for the help, VPR

If it is only 7 months old, it's all under warranty......Small possibility they may charge you for the shaft since you glued it. Good luck.....

 

[gmsparky]

i just want to say that i've had great luck dealing with white's service, they replaced a bullseye's pinpointer for free, after being used for over 3 years, they realized they had a cheesy button on it, & stepped up & replaced it for free. also, the people answer the phone & are very nice, i had a pinched wire on my DFX, they fixed it for free, & had it back in a week. maybe white's aren't the BEST machines, i like mine, but i think they have GREAT service.

 

[crazyman]

Here's my sad tale. Awhile back my Advantage went toes up. I wasn't sure if it was in the control box or the coil. First thing I did was check the connector on the coil. Not having any knowledge on the wiring for this coil and not seeing any broken wire or old solder I could see an extra wire that looked like it had been clipped off short so I wasn't sure if that wire had ever been connected or not. If it was just a broken wire I could solder it my self or run it down to the local electronics repair shop and not waist the time. It was a fairly new coil .Rather than send the control box and coil in I called Minelab and asked if I could quickly talk to a tech. to ask how many wires were soldered on this coil. I was told they were to busy and would return my call. They never called back so a couple days later I called again and got the same response. Same thing no call back. After trying a couple more times with the same result and not wanting to deal with Minelab after that I just bought a new coil. When I checked the wiring on the new coil I saw that it was actually a broken wire on the other coil. I could have saved a lot of money and time if they would have given me less than a minute of their time. Won't happen again.


Now here's a good tale. About 10 years ago my XLT was acting up and I called Whites. A tech. walked me through some things to check before I sent it in. After doing so he thought the coil was bad so rather than waste the time of sending it in they sent me a brand new coil at no cost with a note saying that if that didn't correct it then send it in. It was the coil. The difference between their customer service is like night and day guys!

 

[hawk-run]

Here's my sad tale. Awhile back my Advantage went toes up. I wasn't sure if it was in the control box or the coil. First thing I did was check the connector on the coil. Not having any knowledge on the wiring for this coil and not seeing any broken wire or old solder I could see an extra wire that looked like it had been clipped off short so I wasn't sure if that wire had ever been connected or not. If it was just a broken wire I could solder it my self or run it down to the local electronics repair shop and not waist the time. It was a fairly new coil .Rather than send the control box and coil in I called Minelab and asked if I could quickly talk to a tech. to ask how many wires were soldered on this coil. I was told they were to busy and would return my call. They never called back so a couple days later I called again and got the same response. Same thing no call back. After trying a couple more times with the same result and not wanting to deal with Minelab after that I just bought a new coil. When I checked the wiring on the new coil I saw that it was actually a broken wire on the other coil. I could have saved a lot of money and time if they would have given me less than a minute of their time. Won't happen again.


Now here's a good tale. About 10 years ago my XLT was acting up and I called Whites. A tech. walked me through some things to check before I sent it in. After doing so he thought the coil was bad so rather than waste the time of sending it in they sent me a brand new coil at no cost with a note saying that if that didn't correct it then send it in. It was the coil. The difference between their customer service is like night and day guys!

I don't understand you............ If there service to you was so bad and it cost you....WHY do you still use Minelab

 

[Shambler]

Sorry folks, sounds like Minelabs are way over rated!

Says the Garrett user

If you choose to buy something else because of this thread, the jokes on you. Enjoy that other machine!!

Let us know where your "hunted out" spots are

 

[crazyman]

Because customer service doesn't find the relics and coins the detector does, so why would I give up using the best detectors made because of crappy customer service? That wouldn't make a lot of sense would it?

 

[Keppy]

Because customer service doesn't find the relics and coins the detector does, so why would I give up using the best detectors made because of crappy customer service? That wouldn't make a lot of sense would it?

I guess not......................................

 

[Shambler]

Because customer service doesn't find the relics and coins the detector does, so why would I give up using the best detectors made because of crappy customer service? That wouldn't make a lot of sense would it?

Exactly!

Plus what does complaining on the forum do for you? Are you just trying to hurt them so they have less sales and less customer service? Maybe Codan is going to help them build an even better detector. We just don't know yet - BUT kicking them while they're down sure won't contribute in a positive way to the issues they're having.

 

[crazyman]

Let me explain it so even your simple little mind can understand it Shambler. This is a discussion forum and I'm discussing. This topic and discussion is about Minelabs Customer Service problems so good or bad I related my experience. If Minelab is down then that is of their own making not mine. Understand now or do I have to use crayon for you?

 

[VERMONTPACKRAT]

If I understand your post, you have broken off the ear tabs to your coil, as well as you suspect there is a problem with the controls is that correct?

They will want you to send the controls and the coil, no need to send the shaft...... They will want to test your controls and your coil together to be sure it is not an issue with your coil.


You are going to have them fix your coil while they look at the controls right?

I will have to box it up in a little bit bigger box. Thanks for the help

You are right.... I would like to have the coil replaced (no fixing the one I have) A lower shaft will be needed too. I dont mind spending a few bucks for repair/shipping but I am a little disapointed that I only got 5 months out of the 705. When it works it is an awsome machine.
I have a bunch of monet earmarked for the MD. Whatever I dont spend in repairs will be spent on a 10" DD coil and possibly the 6" DD too.

These simple questions are what I am talking about and wanted answered before I shipped.

Thanks again for the help, VPR

If it is only 7 months old, it's all under warranty......Small possibility they may charge you for the shaft since you glued it. Good luck.....

My Minelab is working fine now. I was suspecting that my problem was the coil, so I ordered a 10" DD and a new lower shaft. They arrived today. I just did a quick run and everything seems to be working 100%.
Thanks again for the help.

VPR

 

[Iron Patch]

Because customer service doesn't find the relics and coins the detector does, so why would I give up using the best detectors made because of crappy customer service? That wouldn't make a lot of sense would it?

Absolutely.

On average my fiinds have paid for my explorer very easily for each of the last ten years. I'm very glad I didn't let my early problems with customer service change my choice in detectors because it would be me who would still be paying the price. I have no idea if things are much better now but will find out later this year as my upper shaft is starting to fall out of the control box.

 

[crazyman]

Iron Patch, Funny how people get so defensive about this thread that has nothing to do with build quality or performance of Minelab detectors but about customer service only. If Minelab doesn't even care about their own customer service problems why should these people? Personally I'm glad I got suckered into all that Minelab "hype" when I did. I've been detecting for close to 30 years and owned a lot of detectors. I sold all of them after seeing what my Minelabs can do in my mineralized ground and black sand beaches.

 

[Treasure_Hunter]

Iron Patch, Funny how people get so defensive about this thread that has nothing to do with build quality or performance of Minelab detectors but about customer service only. If Minelab doesn't even care about their own customer service problems why should these people? Personally I'm glad I got suckered into all that Minelab "hype" when I did. I've been detecting for close to 30 years and owned a lot of detectors. I sold all of them after seeing what my Minelabs can do in my mineralized ground and black sand beaches.

Hummmm, if you listen to Lucky Larry Minelabs don't work in Wa or the Northwest, no one there uses them, and the only place you can find a Minelab is at a pawnshop....

 

[crazyman]

Actually, now that I think about it Lucky Larry is right. I was lying. They are pitiful detectors and don't work well around these parts and I don't recommend anyone even close to my area buying one. So spread the word Lucky Larry! Minelab yuckeeeeee!

 

[Treasure_Hunter]

Actually, now that I think about it Lucky Larry is right. I was lying. They are pitiful detectors and don't work well around these parts and I don't recommend anyone even close to my area buying one. So spread the word Lucky Larry! Minelab yuckeeeeee!

Your just stingy....... LOL

 

[crazyman]

To late. There is already a number of Minelab users in my area. Oh and they think they suck also in case there is any Washington lurkers in here thinking of buying one.

 

[Shambler]

Let me explain it so even your simple little mind can understand it Shambler. This is a discussion forum and I'm discussing. This topic and discussion is about Minelabs Customer Service problems so good or bad I related my experience. If Minelab is down then that is of their own making not mine.

Wait, I was actually agreeing with you, hence the word "exactly" following your quote! Hey, but at least you didn't go off half-cocked and call ME simple minded!

Understand now or do I have to use crayon for you?

You can write it on your forehead with your own feces for all I care, it's still the same drivel. Ha! I one up'd you - weeee look at my "simple mind" go!

(Disclaimer: that was a joke since I was actually agreeing with him, so by definition, I would not think it was drivel, nor would I want to see him put poop on his own head!)

 

[crazyman]

Baaahahaaahaahaa! Yep you sure one up'd me alright.