Dump Bank - Teller Calls Me Out.

[MentalUnrest]

I cringed when I saw the teller who I was next in line for. She always gives a sigh when she sees me coming and is very short with me. So today she gives the normal sigh of disgust and asks me why I keep bringing these here and where I am getting all these coins. Proceeds to tell me I come there way too much and she is not going to count any more. (I only drop 1K at this bank once every 3 to 4 weeks.) She then looks up my account to verify I am even a customer and then points out that I only have minimum balance and never deposit anything. Tells me that I am obviously using the bank to count coins with no other account activity since I opened it. True enough is what I am thinking - nothing I can come back with as she has me pegged. She then asked me why I don't drop these coins back at the bank I get them from. I wanted very much to tell her it is common CRH courtesy to not $hit where you eat, but did not think she would get the humor nor the golden rule of CRH'n.

She went ahead and counted and after I was very nice to her and apologized for any trouble and asked if it was ok to come once every 2-3 months. She said that would be ok, and said they had way too many dimes from me dropping there. I guess this branch does not have normal pickups like other larger banks? That was the only thing I could come up with as to why she was so out of sorts.

 

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[roebuck85]

Unless the teller is some sort of manager then his/her job IS only customer service, if she wants to report someone to a manager and the branch manager or someone with some authority cuts you off then that's one thing. But a teller not wanting to take coins is like a McDonald's order taker telling my I can't have my Big Mac wrapped in paper instead of a box so I can eat it driving down the road in my car. (I've only had a problem asking for that one time, some snot nosed kid told me it absolutely could not be done, when I picked it up I demanded to see a manager, held up about six cars in line and, she brought me a wrapped sandwich, no questions asked.)

However, there are some good points in this thread about keeping banks happy by making small deposits and transactions etc. I do these things and I think they help, I know I've had vault tellers look at my account history before and they always smile and say "no problem" when I ask for a new / different order even though my account might have only had $50 worth of cash-flow in the past two to three months.

.....I don't care if I have $10 in an account or if I order from the dollar menu everyday, every customer should be treated equally. That is not for the teller (or the cashier) to decide, their job is customer service with a smile, period.

Have you ever worked in retail? If so, you'd know that not every customer should be treated equally. There are times when it is appropriate to cut your losses and tell a "customer" to take a hike. The idea that every employee should provide service with a smile went out a long time ago along with "the customer is always right". Both ideas are too idealistic in today's world.

There is a difference between ordering from the dollar menu every day and just going into an establishment to fill up on free coffee without ever buying anything...

 

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[ottawadigs]

Speak to the bank manager and mention that she has done this numerous times.

The bank is there to serve the client (you), regardless of what transaction you are doing as long as it is within their capacity.
Unless they have a sign or policy that specifically says they do not take or make "change" (legal tender) then she has no reason beyond laziness to complain.

 

[DarkRider23]

Tellers like this really get on my nerves. While I am VERY appreciative of all the free services I receive when it comes to my CRH activities, if the bank has no problem with my ordering/dumping, then the teller shouldn't either. Tellers get paid a salary or a wage to do their job. Part of that job description includes handling any coin that comes in. They should be happy they have a job in this woeful economy - as there are many folks out there who do not - and just do their job without complaining. To me thats no different than the person flipping burgers at McDonalds complaining that I come in too often and order too many hamburgers.

Very true. It's not the teller's job to get pissed off at you or tell you what you can't and cannot do. That is the Assistant Branch Manager or the Branch Manager's job. I really can't stand Jr. Detectives like this =/. Just do your job and get over it.

 

[diggummup]

.....I don't care if I have $10 in an account or if I order from the dollar menu everyday, every customer should be treated equally. That is not for the teller (or the cashier) to decide, their job is customer service with a smile, period.

Have you ever worked in retail? If so, you'd know that not every customer should be treated equally. There are times when it is appropriate to cut your losses and tell a "customer" to take a hike. The idea that every employee should provide service with a smile went out a long time ago along with "the customer is always right". Both ideas are too idealistic in today's world.

There is a difference between ordering from the dollar menu every day and just going into an establishment to fill up on free coffee without ever buying anything...

I'm not gonna get into a pissing match with you. I've spoke my peace.

 

[ArkieBassMan]

Have you ever worked in retail? If so, you'd know that not every customer should be treated equally. There are times when it is appropriate to cut your losses and tell a "customer" to take a hike. The idea that every employee should provide service with a smile went out a long time ago along with "the customer is always right". Both ideas are too idealistic in today's world.

There is a difference between ordering from the dollar menu every day and just going into an establishment to fill up on free coffee without ever buying anything...

I believe you have missed the point. In your example, if the restaurant owner/manager wants to cut off my "free coffee", then thats just fine. Its certainly his/her prerogative. I would thank him/her for the free service in the past and be on my merry way. With that said, the person whose sole job it is to make that coffee should have no say in the matter whatsoever. He/she gets paid to make coffee...period. If the owner/manager wants to give it away, pour it out on the ground, flush it down the toilet, or whatever, it shouldn't make any difference to the person making it...and he/she shouldn't complain. IMO of course.

 

[mts]

.....I don't care if I have $10 in an account or if I order from the dollar menu everyday, every customer should be treated equally. That is not for the teller (or the cashier) to decide, their job is customer service with a smile, period.

Have you ever worked in retail? If so, you'd know that not every customer should be treated equally. There are times when it is appropriate to cut your losses and tell a "customer" to take a hike. The idea that every employee should provide service with a smile went out a long time ago along with "the customer is always right". Both ideas are too idealistic in today's world.

There is a difference between ordering from the dollar menu every day and just going into an establishment to fill up on free coffee without ever buying anything...

I'm not gonna get into a pissing match with you. I've spoke my peace.

Pissing match? Sheesh... some people sure are sensitive about others voicing an alternate opinion.

 

[mts]

Have you ever worked in retail? If so, you'd know that not every customer should be treated equally. There are times when it is appropriate to cut your losses and tell a "customer" to take a hike. The idea that every employee should provide service with a smile went out a long time ago along with "the customer is always right". Both ideas are too idealistic in today's world.

There is a difference between ordering from the dollar menu every day and just going into an establishment to fill up on free coffee without ever buying anything...

I believe you have missed the point. In your example, if the restaurant owner/manager wants to cut off my "free coffee", then thats just fine. Its certainly his/her prerogative. I would thank him/her for the free service in the past and be on my merry way. With that said, the person whose sole job it is to make that coffee should have no say in the matter whatsoever. He/she gets paid to make coffee...period. If the owner/manager wants to give it away, pour it out on the ground, flush it down the toilet, or whatever, it shouldn't make any difference to the person making it...and he/she shouldn't complain. IMO of course.

I agree but also disagree. Most employees are charged with the responsibility of acting in the company's best interests. The teller's job is not just to count change. It is also to keep an eye on waste, make sure people aren't stealing things, and other such tasks. There are very few jobs in this world today where a company tells you to do only one thing and ignore the bottom line. I agree that someone who's sole job it is to make coffee is likely not empowered to decide much else about the business. But a bank teller with some seniority is expected to act in the bank's best interest.

To say that a teller's sole job is to just count change seems naive. Unless one works in a bank as a teller, how would they know what the teller's full job description actually entails?

 

[ArkieBassMan]

I agree but also disagree. Most employees are charged with the responsibility of acting in the company's best interests. The teller's job is not just to count change. It is also to keep an eye on waste, make sure people aren't stealing things, and other such tasks. There are very few jobs in this world today where a company tells you to do only one thing and ignore the bottom line. I agree that someone who's sole job it is to make coffee is likely not empowered to decide much else about the business. But a bank teller with some seniority is expected to act in the bank's best interest.

To say that a teller's sole job is to just count change seems naive. Unless one works in a bank as a teller, how would they know what the teller's full job description actually entails?

I see your point and agree somewhat, and admittedly my example wasn't the best I have ever written as I have never worked as a teller. If I owned a business, I would hope and want my employees to have my best interests at heart. But I also wouldn't want my employees being rude and running off potential future customers whether they're spending money on that particular day or not. What I was trying to say in my bad example is this: If the teller has a probelm with the OP's dumping, she should either speak to her boss or whomever has the authority to stop it. If he/she agrees, then cut him off. If not, then do her job and count the coins without the attitude. There is no reason whatsoever to ever be anything resembling rude to a customer - whether he's spending money or not.

For that matter, just because a customer isn't spending money today, doesn't mean he won't be tomorrow. I'm a perfect example of that. My best dump bank turned out to be a bank that I had never stepped foot into until my CRH activities took me there. After about 6-7 months of dumping without any hassles whatsoever, they had all of my accounts as well as the accounts of some of my friends and family members. I recommend that bank to everyone I come across. Should the occasion arise that I need a loan, inherit $47 million from a rich uncle I didn't even know about, win the powerball, etc., that bank will get my business. Had they been unfriendly toward me at any time, this definitely would not be the case. I believe as CRHers we owe our business to the banks that treat us well...but thats really a topic for a different thread.

 

[mts]

I agree but also disagree. Most employees are charged with the responsibility of acting in the company's best interests. The teller's job is not just to count change. It is also to keep an eye on waste, make sure people aren't stealing things, and other such tasks. There are very few jobs in this world today where a company tells you to do only one thing and ignore the bottom line. I agree that someone who's sole job it is to make coffee is likely not empowered to decide much else about the business. But a bank teller with some seniority is expected to act in the bank's best interest.

To say that a teller's sole job is to just count change seems naive. Unless one works in a bank as a teller, how would they know what the teller's full job description actually entails?

I see your point and agree somewhat, and admittedly my example wasn't the best I have ever written as I have never worked as a teller. If I owned a business, I would hope and want my employees to have my best interests at heart. But I also wouldn't want my employees being rude and running off potential future customers whether they're spending money on that particular day or not. What I was trying to say in my bad example is this: If the teller has a probelm with the OP's dumping, she should either speak to her boss or whomever has the authority to stop it. If he/she agrees, then cut him off. If not, then do her job and count the coins without the attitude. There is no reason whatsoever to ever be anything resembling rude to a customer - whether he's spending money or not.

For that matter, just because a customer isn't spending money today, doesn't mean he won't be tomorrow. I'm a perfect example of that. My best dump bank turned out to be a bank that I had never stepped foot into until my CRH activities took me there. After about 6-7 months of dumping without any hassles whatsoever, they had all of my accounts as well as the accounts of some of my friends and family members. I recommend that bank to everyone I come across. Should the occasion arise that I need a loan, inherit $47 million from a rich uncle I didn't even know about, win the powerball, etc., that bank will get my business. Had they been unfriendly toward me at any time, this definitely would not be the case. I believe as CRHers we owe our business to the banks that treat us well...but thats really a topic for a different thread.

Very eloquently stated. I have to agree with you on all points. It appears the issue is HOW she spoke out rather than the speaking out itself. I don't believe that a teller's job is just to smile and count coins while ignoring the bottom line. But as you pointed out, one has to have tact in such situations. This teller simply could have stated that the customer was bringing in a lot of coins and that the service of processing such large amounts of coins for free was something that was typically reserved for businesses or more active accounts. The same point would have been made without the need to be rude about it. As your own experiences have shown, the customer at that point may have decided to open a business account or add more activity to their account in order to continue dumping.

 

[allen]

tell her to do her job and if he doesnt
like her job, quit and go elsewheres.
Or, find another bank to take the coins
to for a little while then hit your bank again.

 

[ScottNVAB]

OMG. Crying from laughing so hard at this one! Mental. You got it pegged.
Thanks for the great laugh-this is just hilarious!