I had mine repaired about a month ago at their Chicago area repair center. I sent it out, they called me 2 days later to tell me they received it and the tech repair person would call me. He called a few days later (it was Thanksgiving weekend) and told me what he thought was the problem. I received the CTX 3030 back a few days later and it has worked perfectly. As a matter of fact, I found an early copper and 4 pieces of silver within a couple of hours of turning it on. It has performed flawlessly since. One note, I didn't include the charger when I sent the detector in. I should have. The tech also thought it might be a battery problem and it would have been good to send the charger. I would send everything, headphones included if you send it out for repair. The only drawback of the hole issue was the first time I was on hold for 15 minutes which drives me nuts. My advice, if you don't get to talk to someone in the first 2 minutes, hang up and call back in an hour.