Did you get a hold of him yet? If not try Kevin Reilly's Treasured gold store. He's also on Ebay seller name rtgstore or just type in blemished sand scoop in the search box.They're new just a little spot or two that isn't aesthetically right.I've had mine for a couple years now and it's still holding up good.I've actually used it in the dirt/sand/coral rock that we have down here in inland areas.Chopped off a snake's head with it a few months back.It's good and sturdy.Good luck.