Thanks for nothing MInelab.....

[gene the machine]

4 emails with pictures of broken stand and serial numbers. 2 phone conversations and 6 weeks later no replacement yet. Thanks for nothing MINELAB!!!

 

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[CalReg]

While I have heard many good things about Minelab MD'ers, the one negative I've heard from more than one person was their customer service. Whether its true or not, I don't know. It could be the corona virus chaos holding things up, but when it comes to buying a new machine, I always consider how companies service their products when there is something wrong. Good luck with your MD issues. I hope you are able to resolve them...

 

[Bayoutalker]

That's not what we normally read about their customer service.

 

[DeepseekerADS]

That's not what we normally read about their customer service.

Me either.

Obviously there is something askew here.

I've always had great service from Minelab

 

[gene the machine]

well, i'm 73 and i don't fib... I can show you the emails but of course I can't let you listen to the 2 phone conversations. Not just a brief talk but a long enough conversation to tell them all of what they wanted to know and answered any questions that they had.

 

[gene the machine]

this is 4-7-2020 after 1 email and 1 phone conversation
Thanks and you were great on the phone.

Gene Martin

Steve, Here are the pictures of the broken Nox 800 stand. Thanks and you were great on the phone.

Gene Martin

 

[gene the machine]

From: Service Minelabamericas [mailto:Service@minelabamericas.com]
Sent: Monday, May 11, 2020 3:59 PM
To: gmart@roadrunner.com
Cc: Service
Subject: Equinox Arm Rest Stand Issue

Hi Eugene,

Please provide the pictures that we discussed over the phone.

Regards,
Steve R.
Customer & Sales Support Admin
this is the 2nd time that I sent pictures

 

[gene the machine]

From: Gene Martin [mailto:gmart@roadrunner.com]
Sent: Sunday, May 17, 2020 9:48 AM
To: 'Gene Martin'
Subject: RE: Equinox Arm Rest Stand Issue

Steve, did you get this email this time? Can you tell me if and or when I might see a replacement stand?
Thanks,
gene

 

[gene the machine]

need I go on and on? started before April 11 and now it's June 3 and still nothing.

 

[Bayoutalker]

need I go on and on? started before April 11 and now it's June 3 and still nothing.

I wasn't trying to say you weren't being truthful, just that this is not normally what we hear. I'm not sure what the problem is but good luck getting it resolved.

 

[MackDog]

I have a problem with the wireless headphones button, it is partially depressed and is hard to turn the phones on and off. I E-mailed support and will let you know how the help
MackDog

 

[DEARMITTPA]

Give this number a call. 814-283-4270 , this is Detector Center's number. They are Minelab's repair center located in PA. They can help you out with this since it has not been resolved otherwise.

 

[slider66]

I love the repair shop. They have really done an amazing job with repairing my Excals and equinox. I give them give them 5 stars

 

[saanich2018]

I love the repair shop. They have really done an amazing job with repairing my Excals and equinox. I give them give them 5 stars

X2 I have had great luck and quick personal responses and service.
So sorry you are having trouble. I do not feel this is typical

 

[gene the machine]

I called Steve again at Minelab customer support and this time he ordered a new stand for me. I even have a tracking number and might be here by next Monday. Yay. The squeaky wheel for the oil at last.

 

[CalReg]

Glad things worked out in the end!

 

[MackDog]

I have a problem with the wireless headphones button, it is partially depressed and is hard to turn the phones on and off. I E-mailed support and will let you know how the help
MackDog

Sent E-mail to support on my headphones. Received a reply next day with instructions and RMA code. Mailed them off Monday. Will keep you posted

 

[MackDog]

Sent E-mail to support on my headphones. Received a reply next day with instructions and RMA code. Mailed them off Monday. Will keep you posted

Email from Minelab says there shipped and should get them Thursday

 

[MackDog]

GOt them back brand new pair. Thanks for the awesome service Minelab

 

[Bayoutalker]

GOt them back brand new pair. Thanks for the awesome service Minelab

That's the kind of service we usually hear from ML.[emoji106]