Thanks for nothing MInelab.....

gene the machine

Sr. Member
Apr 24, 2012
304
379
Western New York
Detector(s) used
Compass Coin Magnum, Garrett GTP1350, Minelab CTX 3030, XP Deus, Nokta Impact
Primary Interest:
Metal Detecting
4 emails with pictures of broken stand and serial numbers. 2 phone conversations and 6 weeks later no replacement yet. Thanks for nothing MINELAB!!!
 

CalReg

Hero Member
May 3, 2020
593
764
San Jose, CA
Detector(s) used
MDT 8000, Simplex, Equinox 600, Garrett Carrot
Primary Interest:
Metal Detecting
While I have heard many good things about Minelab MD'ers, the one negative I've heard from more than one person was their customer service. Whether its true or not, I don't know. It could be the corona virus chaos holding things up, but when it comes to buying a new machine, I always consider how companies service their products when there is something wrong. Good luck with your MD issues. I hope you are able to resolve them...
 

Bayoutalker

Sr. Member
Sep 30, 2012
360
324
Highlands, TX
Detector(s) used
Garrett AT Pro
Minelab Equinox 800
Primary Interest:
All Treasure Hunting
That's not what we normally read about their customer service.
 
OP
gene the machine

gene the machine

Sr. Member
Apr 24, 2012
304
379
Western New York
Detector(s) used
Compass Coin Magnum, Garrett GTP1350, Minelab CTX 3030, XP Deus, Nokta Impact
Primary Interest:
Metal Detecting
  • Thread Starter
  • Thread starter
  • #5
well, i'm 73 and i don't fib... I can show you the emails but of course I can't let you listen to the 2 phone conversations. Not just a brief talk but a long enough conversation to tell them all of what they wanted to know and answered any questions that they had.
 
OP
gene the machine

gene the machine

Sr. Member
Apr 24, 2012
304
379
Western New York
Detector(s) used
Compass Coin Magnum, Garrett GTP1350, Minelab CTX 3030, XP Deus, Nokta Impact
Primary Interest:
Metal Detecting
  • Thread Starter
  • Thread starter
  • #6
this is 4-7-2020 after 1 email and 1 phone conversation
Thanks and you were great on the phone.

Gene Martin

Steve, Here are the pictures of the broken Nox 800 stand. Thanks and you were great on the phone.

Gene Martin
 
OP
gene the machine

gene the machine

Sr. Member
Apr 24, 2012
304
379
Western New York
Detector(s) used
Compass Coin Magnum, Garrett GTP1350, Minelab CTX 3030, XP Deus, Nokta Impact
Primary Interest:
Metal Detecting
  • Thread Starter
  • Thread starter
  • #7
From: Service Minelabamericas [mailto:Service@minelabamericas.com]
Sent: Monday, May 11, 2020 3:59 PM
To: gmart@roadrunner.com
Cc: Service
Subject: Equinox Arm Rest Stand Issue

Hi Eugene,

Please provide the pictures that we discussed over the phone.

Regards,
Steve R.
Customer & Sales Support Admin
this is the 2nd time that I sent pictures
 
OP
gene the machine

gene the machine

Sr. Member
Apr 24, 2012
304
379
Western New York
Detector(s) used
Compass Coin Magnum, Garrett GTP1350, Minelab CTX 3030, XP Deus, Nokta Impact
Primary Interest:
Metal Detecting
  • Thread Starter
  • Thread starter
  • #8
From: Gene Martin [mailto:gmart@roadrunner.com]
Sent: Sunday, May 17, 2020 9:48 AM
To: 'Gene Martin'
Subject: RE: Equinox Arm Rest Stand Issue

Steve, did you get this email this time? Can you tell me if and or when I might see a replacement stand?
Thanks,
gene
 
OP
gene the machine

gene the machine

Sr. Member
Apr 24, 2012
304
379
Western New York
Detector(s) used
Compass Coin Magnum, Garrett GTP1350, Minelab CTX 3030, XP Deus, Nokta Impact
Primary Interest:
Metal Detecting
  • Thread Starter
  • Thread starter
  • #9
need I go on and on? started before April 11 and now it's June 3 and still nothing.
 

Bayoutalker

Sr. Member
Sep 30, 2012
360
324
Highlands, TX
Detector(s) used
Garrett AT Pro
Minelab Equinox 800
Primary Interest:
All Treasure Hunting
need I go on and on? started before April 11 and now it's June 3 and still nothing.
I wasn't trying to say you weren't being truthful, just that this is not normally what we hear. I'm not sure what the problem is but good luck getting it resolved.
 

MackDog

Bronze Member
Nov 20, 2013
1,354
2,661
Spokane Wa
Detector(s) used
Garrett At Pro, 8 x11" and Nel Storm coils
Garrett Propointer er, Pro Pointer AT
White's V3i Standard, 10" DD, 13" Ultimate and 4 x6" sniper, 6 x10 coils, Drect 12 x 15 coil
Whites MX Sport With Detec
Primary Interest:
Metal Detecting
I have a problem with the wireless headphones button, it is partially depressed and is hard to turn the phones on and off. I E-mailed support and will let you know how the help
MackDog
 

DEARMITTPA

Newbie
Jun 4, 2020
2
1
Primary Interest:
All Treasure Hunting
Give this number a call. 814-283-4270 , this is Detector Center's number. They are Minelab's repair center located in PA. They can help you out with this since it has not been resolved otherwise.
 

slider66

Supporting Vendor
Supporting Vendor
Nov 14, 2013
1,477
1,975
Treasure Coast Of Florida
🏆 Honorable Mentions:
3
Detector(s) used
Minelab Equinox 800
Minelab CTX 3030
Garrett AT Pro
Minelab Excalibur 1000 with SEF 10x12 coil
3 Minelab Excalibur II 10 inch
Tesoro Sand shark
Whites prizim 4
Minelab Go 20
Stealth Extreme 9
Primary Interest:
Beach & Shallow Water Hunting
I love the repair shop. They have really done an amazing job with repairing my Excals and equinox. I give them give them 5 stars
 

saanich2018

Full Member
Apr 25, 2018
245
430
Atlanta, GA
Detector(s) used
Equinox 800
Primary Interest:
All Treasure Hunting
I love the repair shop. They have really done an amazing job with repairing my Excals and equinox. I give them give them 5 stars

X2 I have had great luck and quick personal responses and service.
So sorry you are having trouble. I do not feel this is typical
 
OP
gene the machine

gene the machine

Sr. Member
Apr 24, 2012
304
379
Western New York
Detector(s) used
Compass Coin Magnum, Garrett GTP1350, Minelab CTX 3030, XP Deus, Nokta Impact
Primary Interest:
Metal Detecting
  • Thread Starter
  • Thread starter
  • #15
I called Steve again at Minelab customer support and this time he ordered a new stand for me. I even have a tracking number and might be here by next Monday. Yay. The squeaky wheel for the oil at last.
 

CalReg

Hero Member
May 3, 2020
593
764
San Jose, CA
Detector(s) used
MDT 8000, Simplex, Equinox 600, Garrett Carrot
Primary Interest:
Metal Detecting
Glad things worked out in the end!
 

MackDog

Bronze Member
Nov 20, 2013
1,354
2,661
Spokane Wa
Detector(s) used
Garrett At Pro, 8 x11" and Nel Storm coils
Garrett Propointer er, Pro Pointer AT
White's V3i Standard, 10" DD, 13" Ultimate and 4 x6" sniper, 6 x10 coils, Drect 12 x 15 coil
Whites MX Sport With Detec
Primary Interest:
Metal Detecting
I have a problem with the wireless headphones button, it is partially depressed and is hard to turn the phones on and off. I E-mailed support and will let you know how the help
MackDog

Sent E-mail to support on my headphones. Received a reply next day with instructions and RMA code. Mailed them off Monday. Will keep you posted
 

MackDog

Bronze Member
Nov 20, 2013
1,354
2,661
Spokane Wa
Detector(s) used
Garrett At Pro, 8 x11" and Nel Storm coils
Garrett Propointer er, Pro Pointer AT
White's V3i Standard, 10" DD, 13" Ultimate and 4 x6" sniper, 6 x10 coils, Drect 12 x 15 coil
Whites MX Sport With Detec
Primary Interest:
Metal Detecting
Sent E-mail to support on my headphones. Received a reply next day with instructions and RMA code. Mailed them off Monday. Will keep you posted
Email from Minelab says there shipped and should get them Thursday
 

MackDog

Bronze Member
Nov 20, 2013
1,354
2,661
Spokane Wa
Detector(s) used
Garrett At Pro, 8 x11" and Nel Storm coils
Garrett Propointer er, Pro Pointer AT
White's V3i Standard, 10" DD, 13" Ultimate and 4 x6" sniper, 6 x10 coils, Drect 12 x 15 coil
Whites MX Sport With Detec
Primary Interest:
Metal Detecting
GOt them back brand new pair. Thanks for the awesome service Minelab
 

Top Member Reactions

Users who are viewing this thread

Anderson Detector Shafts

Latest Discussions

Top