49r Relics
Hero Member
- Jan 11, 2008
- 789
- 686
- 🥇 Banner finds
- 2
- Detector(s) used
- Minelab CTX 3030, Garrett AT Pro, Makro Racer 2, Garrett Pro-Pointer, Detector Pro Grey Ghost headphones, Lesche diggers, Apex picks.
- Primary Interest:
- All Treasure Hunting
I had a horrible accident on my ATV/Quad and ended up flipping over backwards and the 750lb ATV landed on my twice as we rolled down the steep mountain. The first hit was incrediable and I thought I was not going to survive. My helmet was destroyed as it landed on my left temple area, then I remember fighting to keep it off of me and to try to throw it clear of my body. My E-Trac was strapped to the back of the ATV and was broken completely in half. Not to mention brake fluid was all over it as well. I suffered a broken arm a broken finger and a compression fracture of of 4th Thoracic vertebrae in my spine. Not to mention cuts, abrasions and deep tissue bruises all over my body. I was way up in gold country (N.Calif) and it took 1 hour and 22 minutes for the ambulance to get there. Here it is a month later and I just got my cast off of my arm and I am doing much better.
I called Minelab and told them exactly what happened. They were very compassionate and understanding and told me to mail it in and they would fix it. The day they got it (Friday 09-24-2010) I received a call from Joe Bonham from Minelab telling me that he received it and was entering it into their system and that the techs would start working on it on Monday. Here it is 4 days later and my E-Trac shows up today here in Antioch, CA (from Chicago, IL), brand new and working perfectly! I have read several reports on here lately about the service from Minelab, but in this case I must say that . . everytime I called there, a very nice person answered the phone and was genuinely concerned, professional and courteous. I received 3 return phone calls at each step of the process, again, all very nice conversations. And best of all, I get a brand new detector back in 4 days! I couldn't wait to test it out and put it together a couple hours ago, ran it out in the back yard on my test garden, works perfect so far. I have always been an outspoken advocate of Minelab and have talked several of my TH'n buddies into buying Minelabs. I have absolutely no complaints from this entire process and want to publicly thank Minelab for OUTSTANDING customer service. A Minelab customer for life
HH, Mark
I called Minelab and told them exactly what happened. They were very compassionate and understanding and told me to mail it in and they would fix it. The day they got it (Friday 09-24-2010) I received a call from Joe Bonham from Minelab telling me that he received it and was entering it into their system and that the techs would start working on it on Monday. Here it is 4 days later and my E-Trac shows up today here in Antioch, CA (from Chicago, IL), brand new and working perfectly! I have read several reports on here lately about the service from Minelab, but in this case I must say that . . everytime I called there, a very nice person answered the phone and was genuinely concerned, professional and courteous. I received 3 return phone calls at each step of the process, again, all very nice conversations. And best of all, I get a brand new detector back in 4 days! I couldn't wait to test it out and put it together a couple hours ago, ran it out in the back yard on my test garden, works perfect so far. I have always been an outspoken advocate of Minelab and have talked several of my TH'n buddies into buying Minelabs. I have absolutely no complaints from this entire process and want to publicly thank Minelab for OUTSTANDING customer service. A Minelab customer for life
HH, Mark
...but i am glad your alright... 
