Garrett pro pointer issue and dealing with the manufacturer

[PatrickD]

OK, This week my Garrett Pro pointer started going wonky.

It would false read and continue reading even if not pointed toward anything.

I sent an email to Garrett Metal Detectors to see what was up. They immediately offered to have it sent in for evaluation/repairs. I live about 40 miles away and opted to just drive to their facility.

The customer service rep came out and greeted me. She took the pro pointer back and then explained it would take about 30 minutes. In the meantime, she showed me the museum of artifacts in their lobby. Very cool stuff if you haven't seen it.

The pro pointer came back out, new coil, new battery. (And, I swear it looked brand new but apparently they just cleaned it.)

Total cost: 0.

The customer service was great and honored the warranty. These are quality people.

Patrick

 

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[DmusiK1975]

OK, This week my Garrett Pro pointer started going wonky.

It would false read and continue reading even if not pointed toward anything.

I sent an email to Garrett Metal Detectors to see what was up. They immediately offered to have it sent in for evaluation/repairs. I live about 40 miles away and opted to just drive to their facility.

The customer service rep came out and greeted me. She took the pro pointer back and then explained it would take about 30 minutes. In the meantime, she showed me the museum of artifacts in their lobby. Very cool stuff if you haven't seen it.

The pro pointer came back out, new coil, new battery. (And, I swear it looked brand new but apparently they just cleaned it.)

Total cost: 0.

The customer service was great and honored the warranty. These are quality people.

Patrick

I totally agree Garrett's customer service is awesome. Last year I broke the detector stand on my ACE 350. It was three months past the warranty and my fault it broke anyway. I told them this and explained that I wanted to buy a replacement. The customer service rep said no way we will send you one free of charge. When it came it had a new arm cuff with it too.
They know how to keep customers. It worked with me anyway I bought a AT Pro a couple months ago!

 

[PatrickD]

I agree. They have earned my brand loyalty.

 

[dandut46]

OK, This week my Garrett Pro pointer started going wonky.

It would false read and continue reading even if not pointed toward anything.

I sent an email to Garrett Metal Detectors to see what was up. They immediately offered to have it sent in for evaluation/repairs. I live about 40 miles away and opted to just drive to their facility.

The customer service rep came out and greeted me. She took the pro pointer back and then explained it would take about 30 minutes. In the meantime, she showed me the museum of artifacts in their lobby. Very cool stuff if you haven't seen it.

The pro pointer came back out, new coil, new battery. (And, I swear it looked brand new but apparently they just cleaned it.)

Total cost: 0.

The customer service was great and honored the warranty. These are quality people.

Patrick

Not for nothing, but but mine does that to once in a while sometimes its the battery, I can only use Duracell in mine cause cheap ones move and lose connection .I had to send my atpro to Garrett in march for a crack in the front I sent it 4/6 they got it 4/10 I got it 4/16. I all so had a coil prob a year ago or so and they sent me a new one. Every one claims whites has the best cs , not a dig, just can't see how it could get any better.

 

[Chug And Red]

See Another Happy Customer! You Should Have taken Pictures of the museum of artifacts in their lobby. That what we did at Whites when we Went There!!! Now we own 2 whites and For Garrets

 

[Metal Monkey]

Mine will do this also. It will just go off and keep ringing. I have to turn it off to get it to stop. Is this a normal thing?

 

[PatrickD]

Mine will do this also. It will just go off and keep ringing. I have to turn it off to get it to stop. Is this a normal thing?

I had mine for almost a year and a half. It never acted up. I changed the batteries fairly frequently since I use it a lot.

It was really bad one day where it was detecting stuff consistently that wasn't there. Then it would just keep going off.

If changing the battery doesn't work, call Garrett or send them an email.

In my opinion, there are only subtle differences between brands but it is the company that makes the biggest difference. If a product is inferior and unsupported then that is worse. If a product is superior and supported when issues arise, then it is a quality company.

The bottom line is this... When I was pulling out of the Garrett parking lot, I was really pleased with the company and they became my preferred brand.

Patrick

 

[dirtdigginfool]

Mine will do this also. It will just go off and keep ringing. I have to turn it off to get it to stop. Is this a normal thing?

Nope..definitely not normal..I had an Accu-find do the same exact thing, customer service told me to make sure there was an alkaline battery in it, and when that didn't work, they suggested two things: let it run for awhile and see if it calms down...or try a battery that was NOT new...hmm..oh well, neither worked so they replaced it free of charge. If it is fairly new, contact Garrett they will more than certainly take care of you..I have had great service from them. thx..good luck..ddf

 

[Kodiak43351]

They are awesome I have delt with them and Hilda will get you fixed rite up.

 

[dirtscratcher]

Mine will do this also. It will just go off and keep ringing. I have to turn it off to get it to stop. Is this a normal thing?

I have had two that both did the same.

 

[missedshed]

My pro pointer will go crazy at times also. Constant chirping as if I was near a coin. So far only happens when battery gets low. Change the battery has alway fixed that problem. Also some 9volts work better in them...depends on the bottom of the battery recess. To much and the battery wiggles just enough to make and lose contact causing it to act crazy also

 

[steve1357]

My pro pointer will go crazy at times also. Constant chirping as if I was near a coin. So far only happens when battery gets low. Change the battery has alway fixed that problem. Also some 9volts work better in them...depends on the bottom of the battery recess. To much and the battery wiggles just enough to make and lose contact causing it to act crazy also

My pointer has a small piece of foam glued to the lid pressing the battery, it's fell out before on me.

 

[RobRieman]

I used to stack a pull tab on the top of my battery to take up the space when it acted up. No shortage of tabs when your out and need something quick.

 

[Beachbrat]

Ace 350 vs Pro

I purchased an Ace 350 a month ago. Should I have purchased the AT Pro instead? And Why?

 

[steve1357]

I used to stack a pull tab on the top of my battery to take up the space when it acted up. No shortage of tabs when your out and need something quick.

I lost the pad because when I'm thru with a hunt, I remove the battery and put it back in upside down. The terminals got the rubber I guess. I take some black electrical tape and make a spacer to cushion the battery now.

 

[AQUA]

Cousin ED sent one in....

Garrett says they won,t replace it but will selll him one for $110...it is only 3 months old..ya great service

 

[Metal Detecting Stuff]

One thing to note- if you leave it turned on for a long time,-3-5 minutes, it will tend to drift off frequency and start to false. So it works better if you turn it off between targets. Some 9 volts are longer than others, the Duracells are a little shorter than some of the other batteries.

Wayne

 

[Metal Detecting Stuff]

I purchased an Ace 350 a month ago. Should I have purchased the AT Pro instead? And Why?

The 350 is a good machine for the money - the AT Pro can ground balance out mineralization and go deeper in mineralized soil. It's also waterproof, so it can go places where you can't take the Ace 350.

Wayne

www.metaldetectingstuff.com

 

[Kodiak43351]

The 350 is a good machine for the money - the AT Pro can ground balance out mineralization and go deeper in mineralized soil. It's also waterproof, so it can go places where you can't take the Ace 350. Wayne www.metaldetectingstuff.com

yes I agree with Wayne I owned the 350 and it is a very capable machine. That DD coil separates great and gets deep. I wanted ground balance and waterproof that's why I bought the pro. The 350 will hang with a lot of machines out there and you can't beat Garrett for customer service.

 

[AQUA]

Everyone says Garrett is great customer service...must only apply to those in the US.

Have seen 4 pinpointers with the serial number worn off.....and the one that is malfunctioning they won,t replace or fix it....because the serial number is wore off...

So...where does that leave me with my 2 pinpointers..what is the use of a warranty then?

Looks to me like they count on people using their pinpointers a few times a year only.