Re: Minelab E-trac support is lacking Wish I had bought a V3
Well I like the E-trac, but I was have a falsing issue on the beach as soon as I got any water on the coil at all. Went through a few things with Kellyco and they suggested that I call Minelab because it might need to be sent back to them. Kellyco support was great. Now Minelab on the other hand sucks. I had read of issue with their support prior to buying, but then read where people were satisfied and they had fixed their problems.
The gentleman who answered the phone at Minelab was pretty much useless, very polite and nice, but did not help. He said the he would have to get the "E-trac support guy" to call me back. (I thought OK that sounds good) Well I was wrong the guy will call within the next 48hrs Oh and I must have the machine with me when he calls. Should I just take off work for the next two days and wait on the E-trac god to call? Glad I didn't because the 48 hour mark has came and went. I would expect this manner of support had I spent $50 on a machine at Radio Shack. But I didn't I spent $1400 on a machine from what is supposed to be one of the best in the biz.
At this point I would not recommend buying an E-trac due to the poor support provided by Minelab.
If you will not need any support the E-trac is a great machine.
If I gave this level of support to my customers I would no longer have a job in very short order.