Anyway, the only reason I know this is because my girlfriend lost her iPod over Spring Break and asked to use mine on her trip back up to Missouri. We had to sync up the iPod with iTunes, then there was an option we found to completely reformat the iPod back to the factory settings. I can't recall exactly what we had to do, but once you sync up the iPod, you should see it on the left-hand side of iTunes. We either right-clicked on it and did it, or chose from the menu at the top of iTunes. Sorry if I'm not more of a help. Hope you can get yours reset...