Ok, so your detector has been in the repair shop for over a year now UPDATE

[willie d]

..due to a part shortage.

Now, when you finally receive your detector, would you be expecting only your detector, good as new, or maybe a little something extra
besides the detector?

Just curious...

 

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[stetson]

Re: Ok, so your detector has been in the repair shop for over a year now...

What a joke! people in the know are laughing their azzs off.

I have first hand experience with custom electrical connector production.

Auto Cad to production 3 to 4 weeks tops. especially in this economy when
people jump thru hoops to get contracts.

Any longer than that, someone doesn't know their job or the company was waiting
to sell other products to offset costs. either way its BS to make a customer wait
over a year. That is not good business.

 

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[Tank69]

Re: Ok, so your detector has been in the repair shop for over a year now...

Again, we are not talking about cars....apples and oranges here.

I believe Tesoro will go out of their way to right the wrongs, and fix the bruised reputation of their water machine problem that they had. I dont think they owe him the red carpet and to pander up to him or anyone else due to circumstances beyond their control and send him a pile of free things or a new detector and a "letter of apology" ....seriously.

For the $5-600 he spent, they dont "owe" him the world. A year is not a lifetime, he has several other detectors, and maybe he cant use his favorite one....and I am sorry about that, and I am sure Tesoro is sorry about it as well....but that doesn't mean they "OWE" him any of the numerous things mentioned.

Not trying to stir the pot here folks, but listen to yourselves....wolves at the door...put yourself in Tesoro's shoes for just a minute. What if you were in their situation? A homegrown business doing their best to make it in this industry, and you have a hiccup come along that you have no control over....would you appreciate an angry mob at your door throwing out demands? It all seems a little bit selfish from my perspective.

That's just my opinion....I'll let this one rest now.

LittleJohn

LittleJohn,

I am not arguing with you persue, but with the problem....I expect the same customer service from a Mom and Pop store and if there is a problem, I expect them to make good on it if they want my return business.....

Little company, big company doesn't matter, when they charge $700+ for a detector and want to compete with the big boys then they should be held accountable. I am a Minelab man, but I would say the same thing if it was Minelab or Whites, or Fisher and so on...Over a year to fix a problem, their fault or not, something is owed, "in my personal opinion", again that is just my personal opinion is all.. You never know, when the issue is corrected Tesoro may do something to compensate for it on their own to restore the damage done....

I am not anti-Tesoro, I had the Tesoro Conquistador and it was a great little machine, I got it for competitions hunts because of the freq shifter and found it to be a good machine. I had consided buying a Tesoro Sand Shark or Tiger Shark on several occasions to add to my water arsenal, but after this problem and it taking over a year to fix and it's still on going, I highly doubt I will buy any of their water machines.....Now of course, my not buying one of Tesoro's water machines want make a diddly squat difference in Tesoros bottom line.......

Heck you have people screaming about Minelab when it takes more then 14 working days to get a detector back from repair...

TH you said .. I highly doubt I will buy any of their water machines.....Now of course, my not buying one of Tesoro's water machines want make a diddly squat difference in Tesoros bottom line....... I agree I feel the same way but now look at it from this side of the coin ....you or I may not make a differance to Tesoro but now this conversation has had 833 veiws about this situation thats almost a thousand ""hopeful Tesoro buyers"" on only 1 site ......now that hurts .

 

[willie d]

Re: Ok, so your detector has been in the repair shop for over a year now...

I called Tesoro at 3:12 p.m. EST to check on the status of my Tiger Shark. The woman I spoke to said she had to check the logbook to get the status and put me on hold for 10 seconds or so. She came back on the phone and told me she couldn't locate the logbook. She took my name and number and said she'd look into it further.

At 3:36 p.m. EST I get a call from Christy. She informs me she cannot locate my detector. I told her that that wasn't what I wanted to hear. I jokingly said that it has been there almost 14 months, so it was probably on a shelf somewhere with about 3 inches of dust on it. She told me she would continue looking for it and call me back.

Rusty at Tesoro called about an hour ago. He said that according to his records, my detector was given a new coil and was tested a year ago and passed. Apparently it was one of the last coils before they ran into their coil connector problem. He cannot explain how my detector passed the final test but was not sent back to me. He said he will send it out 3 day select and I should receive it next week.

 

[Treasure_Hunter]

Re: Ok, so your detector has been in the repair shop for over a year now...

Willie, I would have been major POed, I would have asked "what are you going to do to compensate me for having my detector for a year after it was repaired but not returned", I am sure you have contacted them in the past.........

 

[DKinPA]

Re: Ok, so your detector has been in the repair shop for over a year now...

Well the good news is it's finally coming home!! Little John I disagree with your position on this one, especially now that they have completely exposed the fact that almost all of this issue has stemmed from someones incompetence in their position. And yes, I know Tesoro "the company" maybe should not be held liable for that employees incompetence but where I come from every employee in our company is responsible for the end result.....customer satisfaction.
I sell building materials for a living and have faced many situations over the last 28 years where a manufacturer simply "had a bad day" and put something out that was substandard in one way or another. BUT....I know how hard I work to make it right because if I want to keep that customer I know he expects me to work for him to make it right.
In my opinion there is absolutely NO acceptable excuse for what has occur ed in this situation. 14 months was at least 12 months too long to even say they made an attempt at customer satisfaction.
I am not slamming solely Tesoro but any company that would do this to a paying customer. I have detectors from 3 manufacturers, including Tesoro so I'm not of the mindset that only one company can do it right.
I certainly hope your 'tector is as good (or better) than new when she arrives. Good Luck!!

Dave

 

[RPG]

Re: Ok, so your detector has been in the repair shop for over a year now...

I called Tesoro at 3:12 p.m. EST to check on the status of my Tiger Shark. The woman I spoke to said she had to check the logbook to get the status and put me on hold for 10 seconds or so. She came back on the phone and told me she couldn't locate the logbook. She took my name and number and said she'd look into it further.

At 3:36 p.m. EST I get a call from Christy. She informs me she cannot locate my detector. I told her that that wasn't what I wanted to hear. I jokingly said that it has been there almost 14 months, so it was probably on a shelf somewhere with about 3 inches of dust on it. She told me she would continue looking for it and call me back.

Rusty at Tesoro called about an hour ago. He said that according to his records, my detector was given a new coil and was tested a year ago and passed. Apparently it was one of the last coils before they ran into their coil connector problem. He cannot explain how my detector passed the final test but was not sent back to me. He said he will send it out 3 day select and I should receive it next week.

Glad to hear you're finally going to get it back. I know things get lost, put on hold until later and lost in the shuffle, but if if I had an item sitting on the shelf for a year that didn't get shipped back to the customer, I would have shipped it same day air to make up for the mistake. At least next day air. Tesoro is a great company and I'm sure you will be compensated for their mistake. I've had these things happen before and it's no fun. Keep us posted when you get it.

14 months. Wholly cow.

 

[willie d]

Re: Ok, so your detector has been in the repair shop for over a year now...

Willie, I would have been major POed, I would have asked "what are you going to do to compensate me for having my detector for a year after it was repaired but not returned", I am sure you have contacted them in the past.........

This experience has left me numb. I'm not looking for compensation. I'm just looking forward to getting back into the water and making up for lost time. I will have to say that given the half a dozen times I contacted them it would've been nice if someone at Tesoro would of been a little more thorough. Maybe this matter would've been resolved a whole lot sooner.

 

[willie d]

Re: Ok, so your detector has been in the repair shop for over a year now...

Well the good news is it's finally coming home!! Little John I disagree with your position on this one, especially now that they have completely exposed the fact that almost all of this issue has stemmed from someones incompetence in their position. And yes, I know Tesoro "the company" maybe should not be held liable for that employees incompetence but where I come from every employee in our company is responsible for the end result.....customer satisfaction.
I sell building materials for a living and have faced many situations over the last 28 years where a manufacturer simply "had a bad day" and put something out that was substandard in one way or another. BUT....I know how hard I work to make it right because if I want to keep that customer I know he expects me to work for him to make it right.
In my opinion there is absolutely NO acceptable excuse for what has occur ed in this situation. 14 months was at least 12 months too long to even say they made an attempt at customer satisfaction.
I am not slamming solely Tesoro but any company that would do this to a paying customer. I have detectors from 3 manufacturers, including Tesoro so I'm not of the mindset that only one company can do it right.
I certainly hope your 'tector is as good (or better) than new when she arrives. Good Luck!!

Dave

Thanks Dave. I definitely think someone dropped the ball on this one. I'm sure once that first gold ring comes up in the scoop, this whole mess will quickly fade.

 

[willie d]

Re: Ok, so your detector has been in the repair shop for over a year now...

I called Tesoro at 3:12 p.m. EST to check on the status of my Tiger Shark. The woman I spoke to said she had to check the logbook to get the status and put me on hold for 10 seconds or so. She came back on the phone and told me she couldn't locate the logbook. She took my name and number and said she'd look into it further.

At 3:36 p.m. EST I get a call from Christy. She informs me she cannot locate my detector. I told her that that wasn't what I wanted to hear. I jokingly said that it has been there almost 14 months, so it was probably on a shelf somewhere with about 3 inches of dust on it. She told me she would continue looking for it and call me back.

Rusty at Tesoro called about an hour ago. He said that according to his records, my detector was given a new coil and was tested a year ago and passed. Apparently it was one of the last coils before they ran into their coil connector problem. He cannot explain how my detector passed the final test but was not sent back to me. He said he will send it out 3 day select and I should receive it next week.

Glad to hear you're finally going to get it back. I know things get lost, put on hold until later and lost in the shuffle, but if if I had an item sitting on the shelf for a year that didn't get shipped back to the customer, I would have shipped it same day air to make up for the mistake. At least next day air. Tesoro is a great company and I'm sure you will be compensated for their mistake. I've had these things happen before and it's no fun. Keep us posted when you get it.

14 months. Wholly cow.

Thanks RPG. I'm not holding out too much hope for compensation. Anything beyond getting my detector back would be a great surprise.

Yep 14 months. Seems like just yesterday......

 

[gmanlight]

Re: Ok, so your detector has been in the repair shop for over a year now...

willie you said you don't need compensation and i respect that.
How about NEXT DAY AIR , that is the leased Tesoro could do.

 

[willie d]

Re: Ok, so your detector has been in the repair shop for over a year now...

willie you said you don't need compensation and i respect that.
How about NEXT DAY AIR , that is the leased Tesoro could do.

That would've been the right thing to do, but given the way this whole thing has played out, I guess it's par for the course.

 

[donlor]

willie,
glad to hear you are getting your machine back. yes, i would expect SOMETHING from tesoro for their mistake. but, i also would've been on the phone with them at least monthly getting an update from them on the status of MY machine. i feel that you were too lax about this.
i had to send my sand shark in for repairs. i messed up the control box and they had to replace it. the cost to me for this is $41 which i find to be more then reasonable. i mailed it to tesoro on 6/9 and am expecting it back 6/28 or 6/29. i made 2 calls to them to check up on the status of my sand shark. i love my sand shark and will be buying another one as a back-up/loaner. i use the 101/2 coil on my shark but also have the 3X18" coil which i will be trying out this year. the 3X18 coil on my cibola is fantastic for dry sand.
donald

 

[willie d]

willie,
glad to hear you are getting your machine back. yes, i would expect SOMETHING from tesoro for their mistake. but, i also would've been on the phone with them at least monthly getting an update from them on the status of MY machine. i feel that you were too lax about this.
i had to send my sand shark in for repairs. i messed up the control box and they had to replace it. the cost to me for this is $41 which i find to be more then reasonable. i mailed it to tesoro on 6/9 and am expecting it back 6/28 or 6/29. i made 2 calls to them to check up on the status of my sand shark. i love my sand shark and will be buying another one as a back-up/loaner. i use the 101/2 coil on my shark but also have the 3X18" coil which i will be trying out this year. the 3X18 coil on my cibola is fantastic for dry sand.
donald

Donald,

I don't know about me being too lax about this. I sent it to them May 11th. I checked in with them mid June. I was told to expect it at the end of June. End of June I checked in again, I was told it was sent back to me. After I hadn't received it in the 1st week of July checked back again. I get a call back from Vince Gifford telling me about the waterproof coil connector shortage. Vince told me they weren't having any luck finding a reliable connector. He said he had told dealers 2 weeks til they were back up and running and that had been 2 MONTHS ago. I would check in periodically and be given similar reports. I'm not quite sure what else I could've done. When I'm told there are no replacement parts to be had I didn't see how calling them constantly would've changed that.

I do agree with you about the clean sweep coil though. I found my avatar with the Umax and the clean sweep in the dry sand.

 

[BIG61AL]

So 14 months for a connector problem.......hmmmmm......anyhow you look at it that was some lack of customer service.....Tesoro you done dropped the ball!

 

[willie d]

My Tiger Shark was sitting on my door step when I got home from work this evening.










I am a happy camper, except for the fact that I probably won't be able to test it until Monday.

Now, I have to make up for some lost time.

 

[gmanlight]

Hope its like new, Tesoro is a dam good company.
Thy dropped the ball but i am not perfect nor
are thy. Good luck Mike

 

[Frank1960]

They didn't add anything extra? Man that's just not right they should have included something free

 

[willie d]

They didn't add anything extra? Man that's just not right they should have included something free

Well, they replaced the latches. I had asked about rust on the latches despite my best efforts to keep them rust-free.

I did get free batteries and holder.

 

[Frank1960]

Well I guess that is something! Sure would be checking a lot more next time ya need to ship them something

 

[scrounger d detector collector]

My Tiger Shark was sitting on my door step when I got home from work this evening.




I am a happy camper, except for the fact that I probably won't be able to test it until Monday.

Now, I have to make up for some lost time.

CONGRATULATIONS ! u are one of the most patient detectorists i know.