P
Pentico
Guest
- #1
Thread Owner
Hey everyone,
Got to tell you that I think the Garrett Metal Detector company is the bomb!
I will try to make this short and sweet for ya!
Had to get out and get some swinging in so I got out my 5 year old Garrett Ace 250 sometime in April. Had the need to break the cabin fever of living in Colorado. Detecting is my excersise due to some medical problems. Made my way to the park, got all set up and poof the Ace was screaming like a stuck pig! Did not matter what I did, it would not shut up. So I called Garrett and the super nice people said, send it in and we will fix it. First off, the Ace has been my little buddy for 5 years and really didn’t want to have to see it go away for some time. So off it went to Garrett the next day. Little did I know that sixteen days later, or 2 Fridays ago, she would be on the way back to me. Woo hoo! I thought it was going to take a really long time so a few days after I had sent the broke one back I had to run out right away and buy an Ace 350. Yes I HAD too! Or as the wife said “You have your Excuse go ahead” Thank you love!
Now Garrett charged me $45 bucks to clean, recalibrate and replace the cuff (I had about 1 lb of duck tape keeping the cuff together.) I thought what a deal! How do they make any money? Well when the Ace showed up a few days later I had to get her out and take her for a test run. Unfortunately she still was not working right. (She looked like new though all cleaned up and no duct tape.) Last Thursday I called Garrett and again super nice people said we will email you a shipping label right away and get it back to ASAP. There was no way to be mad about it they were so nice and apologetic about it. So that same day I sent it back, UPS.
Tuesday night I get home about 11PM and see a box on the porch. Upon investigation I see it is from Garrett. Laughed and said to myself “self, there is no way they are that fast.” Got inside, opened the box and SHAZAM! A brand spanking new Ace 250! First thing I did was WAKE the wife! Let me say if I had that part to do over, I would do it. She was happy for me but not you woke me up happy. I was still in shock. So I called my brother. Lol. Never did I think Garrett would be such a great company to send me a new Ace, but they did. Just unheard of in today’s world that a company would do that!
First thing next day I call Garrett and they say and I quote “We are happy to do it for you” I told him my old Ace was 5 years old and had been road hard and hung up wet many times, you didn’t have to do that. I was happy to pay to have the old on fixed. He said “We hope you get another great 5 years out of this one.” I think I said Thank you 100 times but man I was really thankful!
Awesome company and awesome people!
You made my year!
My pick for company of the year is Garrett Medal Detectors!
Thank you Garrett!
ChrisP60
Got to tell you that I think the Garrett Metal Detector company is the bomb!
I will try to make this short and sweet for ya!
Had to get out and get some swinging in so I got out my 5 year old Garrett Ace 250 sometime in April. Had the need to break the cabin fever of living in Colorado. Detecting is my excersise due to some medical problems. Made my way to the park, got all set up and poof the Ace was screaming like a stuck pig! Did not matter what I did, it would not shut up. So I called Garrett and the super nice people said, send it in and we will fix it. First off, the Ace has been my little buddy for 5 years and really didn’t want to have to see it go away for some time. So off it went to Garrett the next day. Little did I know that sixteen days later, or 2 Fridays ago, she would be on the way back to me. Woo hoo! I thought it was going to take a really long time so a few days after I had sent the broke one back I had to run out right away and buy an Ace 350. Yes I HAD too! Or as the wife said “You have your Excuse go ahead” Thank you love!
Now Garrett charged me $45 bucks to clean, recalibrate and replace the cuff (I had about 1 lb of duck tape keeping the cuff together.) I thought what a deal! How do they make any money? Well when the Ace showed up a few days later I had to get her out and take her for a test run. Unfortunately she still was not working right. (She looked like new though all cleaned up and no duct tape.) Last Thursday I called Garrett and again super nice people said we will email you a shipping label right away and get it back to ASAP. There was no way to be mad about it they were so nice and apologetic about it. So that same day I sent it back, UPS.
Tuesday night I get home about 11PM and see a box on the porch. Upon investigation I see it is from Garrett. Laughed and said to myself “self, there is no way they are that fast.” Got inside, opened the box and SHAZAM! A brand spanking new Ace 250! First thing I did was WAKE the wife! Let me say if I had that part to do over, I would do it. She was happy for me but not you woke me up happy. I was still in shock. So I called my brother. Lol. Never did I think Garrett would be such a great company to send me a new Ace, but they did. Just unheard of in today’s world that a company would do that!
First thing next day I call Garrett and they say and I quote “We are happy to do it for you” I told him my old Ace was 5 years old and had been road hard and hung up wet many times, you didn’t have to do that. I was happy to pay to have the old on fixed. He said “We hope you get another great 5 years out of this one.” I think I said Thank you 100 times but man I was really thankful!
Awesome company and awesome people!
You made my year!
My pick for company of the year is Garrett Medal Detectors!
Thank you Garrett!
ChrisP60
