Diggumup you hit the nail on the head !!You are missing the point. It is common standard business practice to take care of the customer in front of you first. rather than a potential customer on the phone. a simple..."Hello, this is Autozone can you hold please?" would have sufficed It's disrespectful to the customer to be shunned aside when he was already in the process of a business transaction. if the OP was in that big of a hurry, he wouldn't have left his stuff and went somewhere else. Think about it. It's called principle.
Every time I run into a store like this I ALWAYS tell the store manager if around and then call the higher ups and give them my view point and tell them i WILL NOT BE BACK !!Just FYI, Many stores require employees to answer and help the caller, employees don't have a choice. Not saying it is right, just that many times the employee's hands are tied if they want to keep their job.
VERY WELL SAID BENNY !!!I never understood why/how stores operate like this. They need to staff places with more than one person at a register. The goal is to make money. Paying should be top priority. I see this everywhere in retail. Probably why it’s dying off. Level of service isn’t there.
Sad... But..... The new normal.I was at a Auto Zone store the other day, I had a box of DEF Fluid (Diesel Exhaust Fluid) Set of Windshield wipers for my truck . When i walked in the counter help were talking and laughing about something. I went and got all this stuff by my self. No one offered to help or ask me if i needed help. I went to the counter to pay for the items. One clerk said this counter please. I stepped there and the clerk started to ring me out, He told me that would be 57.28 i started to pay him and the phone rang. He then told me just a minute ND PICKED UP THE PHONE !!! He then starterd asking the person that called what kind of car and year. he had and started talking to him about options. WHILE i was THERE WITH CASH IN HAND FIRST waiting to pay and he IGNORes me and thinks he is doing a SERVICE to the person on the phone. I WAS NOT POLITE when i told him where to STICK the things i was GOING to PURCHASE !!! and STORMED OUT !!! When i got home i called a Auto Zone office and reported it. They told me they had to answer the phone . I TOLD them Cash IN hand was MORE IMPORTANT then a PRICE QUOTE!!! What do you think ?
Kind of along the same lines back in 2004 I drove my 67 GTO to the local Pontiac dealer to look at the new 2004 GTO. A young salesman walked out and asked if he could help me. I told him I was just looking at the new GTO. He looked at my car and asked what it was. When I told him it was a 67 GTO he asked me who made it. I just smiled, thanked him for his time and drove away.I haven't been in an AutoZone store since the counter person asked me what is a "Nova"...
kay you did the right thing as far as i am concerned. But stores should take care of the customers in front of them first I f i walk in and they are on the phone this is a different storyGare, I managed a Schuck's auto parts in the eighties. I would put all lines on hold ( not with a hanging customer, just to stop incoming ) when we were getting slammed. I thought it more important to help the person right in front of me.
Sometimes, I would answer the phone, say hello, and put them on hold, until finishing up with my customer, or until an employee was available.