I got this e-mail from Hershey's today..... Of course, they accept no responsibility for the problem.
Thank you for contacting us about ALMOND JOY candy bar. I am sorry you were disappointed and appreciate you bringing this to our attention.
A great deal of care is used in our manufacturing and distribution processes to make sure that consumers receive quality products. When stored under proper conditions, our products will retain their freshness for many months. Printed instructions on the shipping cases inform all distributors of the proper handling and storage of our products.
We apologize for the problem you experienced with our product. You will receive reimbursement by postal mail in 2-4 weeks.
This email address is restricted for outgoing messages only. For that reason, please do not respond to this email as the inbox is not monitored.
We appreciate your loyalty as a consumer.
Jean Saldutti
Consumer Representative