NJcigarman
Hero Member
- Joined
- May 25, 2013
- Messages
- 565
- Reaction score
- 337
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- 0
- Location
- Southern New Jersey
- Detector(s) used
- Garrett AT Pro,Whites Surfmaster PI
- Primary Interest:
- Beach & Shallow Water Hunting
- #1
Thread Owner
On occasion I have to ship an eBay package Fedex ground. Back in January I prepared a package ( 10 boxes cookies) and used eBay shipping to print out my label. eBay shipping showed a local print shop as my closest drop off point. I hadn't noticed this place before, but it saved me 5 miles from going to the Fedex Co. owned drop off location. I drove to the print shop and walked in and asked if I could drop off a ground package. The owner tells me only if I buy the shipping from him. I thought he was kidding but he looked at my package and told me sorry but he doesn't work for eBay. I politely told him you are an authorized Fedex drop off location. He told me yep I am but I am not taking eBay packages. So I left and went to the Company location. As I was getting in my car he came to the door and yelled out and you can call Fedex.
Well I did call Fedex thinking they wouldn't do much. I talked to 3 different Managers who called me after my initial call to customer service. They were very nice and taken back by this guys behavior. I found eBay shipping was very important to Fedex. I was told this owner was reprimanded by his account manager. I was also advised not to hesitate going back into the store.
Since March I stopped by 3 times and had to sign a log with the tracking number,my name, and what was in the box. If I said the box contained hard candy he would want to know what kind, how much etc. I played his game because he was wasting his time. I always smiled and thanked him when leaving. Then this past Wednesday he took it to a whole new level. I had an order for Ring Pops the hard candy/lollipop on a ring. This was a large order and the box weighed 25 pounds. Dropped it off went through his routine and left. On Thursday morning my customer contacts me that there is no tracking and did I ship it. I checked tracking which is blank and call the store. He proceeds to tell me the Fedex driver left it and took everything else. He says complain to Fedex as it is not his problem. I knew the driver wouldn't have left this package. Which I did confirm with the driver who picks up at a friends warehouse later in the day. I decided to pickup the package and take it to the fedex Co. Drop off. When I walked in this guy is waiting and I told him I was taking the package. He goes off on me with F bombs etc that as of now I am banned from his store. I told him you couldn't get me upset by wasting time when I made a drop-off so now you hide the package from the driver. Well he then challenges me to open up the package because there isn't hard candy in there. The moron did not know what Ring Pops were. He had opened my package to look inside and took the packing slip out. As I am going out the door he is yelling F eBay and you. Of course by now I am giving him some back and giving him something's to think about. As of Friday Fedex Account Executives are headed to his store next week.
Well I did call Fedex thinking they wouldn't do much. I talked to 3 different Managers who called me after my initial call to customer service. They were very nice and taken back by this guys behavior. I found eBay shipping was very important to Fedex. I was told this owner was reprimanded by his account manager. I was also advised not to hesitate going back into the store.
Since March I stopped by 3 times and had to sign a log with the tracking number,my name, and what was in the box. If I said the box contained hard candy he would want to know what kind, how much etc. I played his game because he was wasting his time. I always smiled and thanked him when leaving. Then this past Wednesday he took it to a whole new level. I had an order for Ring Pops the hard candy/lollipop on a ring. This was a large order and the box weighed 25 pounds. Dropped it off went through his routine and left. On Thursday morning my customer contacts me that there is no tracking and did I ship it. I checked tracking which is blank and call the store. He proceeds to tell me the Fedex driver left it and took everything else. He says complain to Fedex as it is not his problem. I knew the driver wouldn't have left this package. Which I did confirm with the driver who picks up at a friends warehouse later in the day. I decided to pickup the package and take it to the fedex Co. Drop off. When I walked in this guy is waiting and I told him I was taking the package. He goes off on me with F bombs etc that as of now I am banned from his store. I told him you couldn't get me upset by wasting time when I made a drop-off so now you hide the package from the driver. Well he then challenges me to open up the package because there isn't hard candy in there. The moron did not know what Ring Pops were. He had opened my package to look inside and took the packing slip out. As I am going out the door he is yelling F eBay and you. Of course by now I am giving him some back and giving him something's to think about. As of Friday Fedex Account Executives are headed to his store next week.
