First non pay buy - what are my options

[Beans]

Had to happen sometime. I have my first non-pay customer. I have emailed the buyer a couple of times and at first they responded and now no communications at all. What are my options? I really don't want to make the buyer look bad. I think they paid more then they wanted. Got caught up in the bidding. I can understand that and do not want to punished the buyer. I had one that was the same and finally got back to me, had personnel issues and was unable to pay and asked for some more time which I gave and they paid like the said. Maybe the same for this buyer. It has been 8 days since the end of the auction. Last communications was "please send first class mail" I responded OK. What is the best way to approach this?

 

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[DizzyDigger]

Is the buyer in the US?

You can contact eBay for assistance, or, you could
just relist the item. I would not leave feedback for
the buyer that welched.

 

[Beans]

Is the buyer in the US?

You can contact eBay for assistance, or, you could
just relist the item. I would not leave feedback for
the buyer that welched.

Yes the buyer is in the US.

So if I just relist it lets the buyer off the hook from paying. I think I will send an email thru ebay that I will relist if I do not hear from them by Thursday. Should I block them from buying before I send the email? Does relisting the items prevent them from leaving feedback? Thanks

 

[jerseyben]

There is no approach.

Ebay already has the non paying buyer process ironed out. Follow their standard procedures (which is automated) and be done with it.

This person is a stranger and these are just "things" being bought and sold. Don't think into it so much. Business is business.

 

[JustinNH]

Open an unpaid item case, after a few days, you can relist and the buyer has a strike. Don't feel bad, they broke their agreement and no one twisted their arm to bid.

 

[icyheart]

you will get a fair share of non payers but it'll all turn out to the good.. just wait till ebay lets a buyer get away with lying and proof of the lie.. that will raise the blood pressure...

 

[mkulltra]

If you haven't done it yet, you should to go into your account settings and setup automatic rules for non-paying buyers. I have it set so that after four days ebay automatically starts the process. They will try to contact the buyer for you for a few days and then if the buyer doesn't pay, they will refund your fees and relist the item automatically. Otherwise, you will now need to manual start the process with ebay.

 

[diggummup]

As stated, open a non paying customer case and relist the item.

 

[trdhrdr007]

I agree with mkulltra. Once you file the buyer has additional days to pay. If they don't pay they get a strike on their account. If you don't file you lose the fees & the buyer is able to continue non-paying other sellers. I'd have to go back & check but I'm pretty sure I have my account set up where people with too many unpaid item strikes can't bid on or buy my items.

 

[DeepseekerADS]

I would not leave feedback for the buyer that welched.

I bought a silver dollar from a lady there, received it but it was in a standard envelope. The corner was torn and the dollar gone (Postal service wouldn't do that, right?), but I could see the imprint of the dollar left on the envelope. The mistake she made was just sticking it in a plain envelope. I contacted her and told her the story, and that I was not going to leave her feedback, if I told the truth it would hurt her.

I tried to talk her out of sending me a replacement, but she sent it anyway. I do bet she learned a lesson there!

I gave her a very good feedback, told of her honesty.

Think about the direction you go, and your relationship with the seller. Sometimes they jump through unnecessary hoops to make the deal a really good one.

 

[Joe777Cool]

Why have you waited so long?

 

[diggummup]

Why have you waited so long?

Yeah, 8 days is crazy with no communication. You can open a case after 2. I wait 4 myself. I'll send an invoice after 48 hours, then another one 24 hours later if they still haven't paid yet or communicated with me, then I open the case the following day.

ps- Joe777Cool- what is your avatar a photo of?

 

[Beans]

Why have you waited so long?

I always give a little of extra time for paying. I started doing this after I sold an item ( quite expensive) and had the same situation. Eventually they got back with me ask that I wait for another week to pay. I did and she paid. Do not know the reason behind it but I do know stuff happens.

 

[Beans]

Yeah, 8 days is crazy with no communication. You can open a case after 2. I wait 4 myself. I'll send an invoice after 48 hours, then another one 24 hours later if they still haven't paid yet or communicated with me, then I open the case the following day.

ps- joe, what is your avatar a photo of?

I finally opened a non-pay.

My avatar photo is a picture me and some Army buddies in '79 or '80 pointing to a sign that say Nudist beach. I think it was in Holland.

 

[diggummup]

I always give a little of extra time for paying. I started doing this after I sold an item ( quite expensive) and had the same situation. Eventually they got back with me ask that I wait for another week to pay. I did and she paid. Do not know the reason behind it but I do know stuff happens.

I have no problem waiting IF the customer contacts me to let me know they need more time. It's after 4 days go by and I have sent 2 invoices (besides the auto generated one that eBay sends) and I still get no reply, that I quit waiting and open a case.

 

[pat-tekker-cat]

ps- Joe777Cool- what is your avatar a photo of?

I had previously, two thoughts on that (as I had always wondered that, too), either onion bunches or monkey bread, LOL. If I take off my glasses and take the contacts out, I can actually tell it's rolls of coins standing on end and opened. LOL.

I'm set that if you got 2 strikes in 1 month, can't bid, a few ppl on my "lists", and 8 days for Ebay to auto-open non-paying bidder case. I send the invoice, then 3 or 4 days later a "friendly reminder", if nothing, Ebay handles it, and I get back my fees.
I know, I'm too nice.

 

[tamrock]

My ebay account opens a no pay case in 3 days. It's happened to me now a few times, especially on buyers with a 1 or 2 on the feedback. I think the NP habit is increasing.

 

[mkulltra]

Like someone else mentioned, I block bidders with no feedback or that have non-pay strikes. I know I might lose some bidders but I would rather have that than dealing with scam artists, children, non-payers, etc.