Makro Communication (Lack of)

[Silver Simon]

Apparently Makro has no desire to respond to emails sent to them unless you are ready to buy something. That's not really the best approach to customer service. Makro guys, if you are reading this, it would be nice if you made an effort to respond to people who email you.

 

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[Fletch88]

Their response aren't in your "junk" emails are they? Makro has been the most responsive detector manufacturer of any one I've ever dealt with. They post almost daily on several forums about this very issue.

 

[Treasure_Hunter]

They will respond, as Fletch said they care about customer service and actively monitor this forum for problems.

 

[Silver Simon]

Their response aren't in your "junk" emails are they? Makro has been the most responsive detector manufacturer of any one I've ever dealt with. They post almost daily on several forums about this very issue.

Nope, they are not. I monitor all of my folders.

 

[Silver Simon]

They will respond, as Fletch said they care about customer service and actively monitor this forum for problems.

That would be nice, but I'm not holding my breath. I emailed Nokta as well, about a month ago, and they never responded.

 

[Nokta Detectors]

That would be nice, but I'm not holding my breath. I emailed Nokta as well, about a month ago, and they never responded.

Hello... my name is Dilek and I am the Sales&Marketing Manager at Nokta. I personally respond to each and every email. I really do not know what happened in your situation but I apologize anyway. I am almost 100% sure that we never got your email for some reason. Otherwise, it would have been answered for sure. Can you please email me at [email protected] again so I can assist you.

 

[Treasure_Hunter]

Email Dilek, she will reply.... Dilek, if you don't object I will save your email to give out for any future problems like this.

 

[Nokta Detectors]

Email Dilek, she will reply.... Dilek, if you don't object I will save your email to give out for any future problems like this.

Not a problem at all but please keep in mind that I do not see any emails sent to Makro directly as they are answered by the Makro Sales team.

 

[Shunkaha]

This is a pretty awesome response. The more posts I keep seeing on Nokta/Macro the more I am impressed with their product and customer service.

 

[Silver Simon]

Not a problem at all but please keep in mind that I do not see any emails sent to Makro directly as they are answered by the Makro Sales team.

And what email would be best to contact them? [email protected] doesn't bother to respond to me.

 

[Jason in Enid]

Hello... my name is Dilek and I am the Sales&Marketing Manager at Nokta. I personally respond to each and every email. I really do not know what happened in your situation but I apologize anyway. I am almost 100% sure that we never got your email for some reason. Otherwise, it would have been answered for sure. Can you please email me at [email protected] again so I can assist you.

Just be aware that this is a VERY bad precedent to be setting. T-Net is NOT where the vast majority of your customers live. It's great that you are here to help people, but what about the other 90% of customers who only have the "info" email to send issues to. Get on your sales staff to reply and reply FAST to customers. The best detector company in the world will never succeed if customer service lacks.

 

[Treasure_Hunter]

And what email would be best to contact them? [email protected] doesn't bother to respond to me.

Best email for both Nokta and Makro would be [email protected] according to posts...

 

[Nokta Detectors]

Best email for both Nokta and Makro would be [email protected] according to posts...

Not really, customers should be contacting the Makro sales team if they are interested in Makro products as I am the Sales Manager for Nokta branded products only but I also post on forums on behalf of 2 brands. I do not mind answering emails and anybody can contact me if there is an issue.

 

[Nokta Detectors]

Just be aware that this is a VERY bad precedent to be setting. T-Net is NOT where the vast majority of your customers live. It's great that you are here to help people, but what about the other 90% of customers who only have the "info" email to send issues to. Get on your sales staff to reply and reply FAST to customers. The best detector company in the world will never succeed if customer service lacks.

I personally respond to all the info emails that come to Nokta and Makro sales team responds to the ones that are sent to their info email.
Can you do me a favor and send me the copy of the email you sent so I can find out whether it was received or not?

 

[Treasure_Hunter]

Not really, customers should be contacting the Makro sales team if they are interested in Makro products as I am the Sales Manager for Nokta branded products only but I also post on forums on behalf of 2 brands. I do not mind answering emails and anybody can contact me if there is an issue.

My apologies, I saw a post you made on a different forum where someone had an issue concerning Makro and you told them to email you.

 

[Nokta Detectors]

My apologies, I saw a post you made on a different forum where someone had an issue concerning Makro and you told them to email you.

No apologies needed... yes anything coming from a forum, most of the time I ask the members to contact me so we resolve it in the shortest time instead of referring them to somebody else because I am the one running the forums... what I mean is I do not see any emails sent to Makro info email address and if customers are interested in Makro products, they can contact their sales team directly. Sorry if I confused you : )

 

[G.A.P.metal]

Dilik
No need for apologies you are doing very well....and winning future customers !
Customer Service counts very much,before and after the sale.
Gary

 

[sycotoad]

And what email would be best to contact them? [email protected] doesn't bother to respond to me.

Did you read post #6?

Will you be able to read an email once you get one?

Try this lovely person as they have said they would help -

[email protected]