Minelab customer service

[sonofadigger]

Who do I contact to get info on my order just in case it takes long

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[Treasure_Hunter]

Who do I contact to get info on my order just in case it takes long

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I can find out for you, as I said Dave is a close personal friend, we have been friends since about 2009.

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[sonofadigger]

I can find out for you, as I said Dave is a close personal friend, we have been friends since about 2009.

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Hey thanks man i appreciate that I'm not worried to much bout it now considering they have only had it for bout a week but it would be nice to know who to talk to in case it drags out

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[Deerhunter24]

I recently sent My Explorer XS to england to Metal Detector Repair - Offical Minelab Service Centre
They are sending it back already and hope to get it soon. These folks are fast!

Holy crap Tony. That's blazing speed. I see you're North of Romeo...so am I!

 

[Deerhunter24]

Hiring more people would most likely require raising the labor rate to cover the additional cost....

Not sure I quite understand this logic...


If they are repairing detectors at a faster rate...then the money comes in faster.

I.E., if you repair 50 detectors a week...you earn income for repairing 50 detectors.

If you repair 70 detectors per week...then the repair center earns income from 70 repairs.


So if they now have more income coming in...they have more money to offset the expenditures of hiring people.

Not to mention this...they charge a labor rate per hour. So as long as that person is working on repairs...they should be earning money for the repair center.


Even warranty work...Minelab is going to pay the labor rate.

 

[Minelab Jamie]

Who do I contact to get info on my order just in case it takes long

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Hi sonofthedigger, I believe you have my email address and you can always send me a note to check on it for you!

 

[sonofadigger]

Hi sonofthedigger, I believe you have my email address and you can always send me a note to check on it for you!

Yes ma'am thank you [emoji4]

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[Treasure_Hunter]

Not sure I quite understand this logic...


If they are repairing detectors at a faster rate...then the money comes in faster.

I.E., if you repair 50 detectors a week...you earn income for repairing 50 detectors.

If you repair 70 detectors per week...then the repair center earns income from 70 repairs.


So if they now have more income coming in...they have more money to offset the expenditures of hiring people.

Not to mention this...they charge a labor rate per hour. So as long as that person is working on repairs...they should be earning money for the repair center.

O
Even warranty work...Minelab is going to pay the labor rate.

Only the bench tech makes money, the support personnel do not increase the revenue and more techs require more support personnel. Someone has to log in the detectors, pretest, field test after repair, box detectors for shipping, call for billing and get them shipped along with phone support.

I know they have been working 6 days a week 50-55 hours a week since April 2016 with no vacations. I am personal friends with the people in the repair center, so I am able to actually see what goes on, I visit the repair center couple times a week, some times I beach test detectors for them if they need it and I feel like it. I have been friends with Dave who runs repair center for 6 or 7 years.

 

[Deerhunter24]

When you say the bench techs...I assume you are referring to the 3 people you stated that are fixing all of the machines correct?

If so then we are on the same page. I agree that others wouldn't make more money...just those doing the repairs.

Hey, if there is that much work for them...that's a good thing. That's job security.

 

[sonofadigger]

I have used minelab products for many years now and never had to return any product which says a lot in my book. But now that I've had to turn something in I'm just curious of people's experience not trying to turn this thread into bashing any company. I love my minelab and will probably not use any other detectors

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[Treasure_Hunter]

When you say the bench techs...I assume you are referring to the 3 people you stated that are fixing all of the machines correct?

If so then we are on the same page. I agree that others wouldn't make more money...just those doing the repairs.

Hey, if there is that much work for them...that's a good thing. That's job security.

No where have I said there are 3 techs repairing detectors, not sure where you got that, there are 3 people total working in repair center, 2 admins and a tech.

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[Treasure_Hunter]

I have used minelab products for many years now and never had to return any product which says a lot in my book. But now that I've had to turn something in I'm just curious of people's experience not trying to turn this thread into bashing any company. I love my minelab and will probably not use any other detectors

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Your fine sonofadigger, if it turns into just bashing Minelab mods will step in as mods.

As far as Whites, after sending in my Beach Hunter ID 3 times under warranty in one year and being told it was my fault it was leaking I sold it and bought no more Whites, I moved to Minelab and never looked back. After I sold it white admitted there was a problem with their stock gasket.

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[cudamark]

I can find out for you, as I said Dave is a close personal friend, we have been friends since about 2009.

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Is this the same Dave as the one that used to be on here as Lost Item Recovery?

 

[Treasure_Hunter]

No, Dave is different user here, although he rarely posts. He is a retired naval commander, aircraft maintenance officer.

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[DeepseekerADS]

My first two Minelab repairs were my fault. I'd inserted the lower rod on my CTX incorrectly and couldn't retrieve it. My Etrac I put in my humid basement and left it for months and the moisture got in and corrupted it. My third repair was a damaged Excal II I'd purchased "as-is". None of mine were Minelab failures. They are well made and great machines - in addition to being a leap in technology.

 

[Deerhunter24]

I have used minelab products for many years now and never had to return any product which says a lot in my book. But now that I've had to turn something in I'm just curious of people's experience not trying to turn this thread into bashing any company. I love my minelab and will probably not use any other detectors

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I'm certainly not trying to bash them either!

I find myself in the exact same boat as you! Couldn't have said it better myself.

Yes, it sucks that my detector wouldn't turn on...
Yes, it sucks that I had to send it in for repair...
Yes, it sucks that I probably have to wait awhile to get it back...

All that being said...

My minelab has PROVEN to me what its capable of detecting. Which is smaller objects at greater depths than my other machines.

Even if it took a year to get back...I'd be sticking with Minelab.

LOL...in my first post I even mentioned to the guy on the phone...If its gonna take 4-6 months to get it back just tell me now...Cause I'll fork over the cash and buy an eTrac!!! Haha.

Minelab makes wonderful machines...at least from my experience and the experience of half the guys I hunt with.



DH24

 

[Deerhunter24]

There's just 3 guys doing repairs - including machines from other manufacturers.

Treasure Hunter,

Sorry I confused what you were saying and Deepseeker...



Also, please don't think I'm trying to bash Minelab or the repair guys.

I love my Minelab! I just want it back!!! Haha.

 

[OBN]

No, Dave is different user here, although he rarely posts. He is a retired naval commander, aircraft maintenance officer.

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Sure hope you guys can get all worked out, I hate to see Dave S. working his life away. Great guy.

 

[DeepseekerADS]

Specifically for the Excal series.... A whole lot of the issues requiring repair can be prevented by the user. Get a knob guard to protect the knobs, only about $20 and well worth it. Also protect those cables! Use cable ties to secure the cables from incidental flexing at the connection points. Stock up with silicone grease and apply to the cables to lengthen the life of them, prevents drying & cracking as in dry rot. I'm certain other members here would have other tips. The main thing is, maintenance can prevent repair issues to a great extent. Clean them and inspect them regularly - that way you're always on top of the issues. That damaged Excal the Kellyco guys fixed - damaged cabling.

 

[Treasure_Hunter]

Treasure Hunter,

Sorry I confused what you were saying and Deepseeker...



Also, please don't think I'm trying to bash Minelab or the repair guys.

I love my Minelab! I just want it back!!! Haha.

Deerhunter, it's all good, I didn't take it that way. I'm just more aware of what goes on in the repair center then most on the forums I know how hard they are working.

I have personally met and know Ben, the current head of Minelab America, as well as his predecessor Jeff. I have met and know a couple other employees past and present from events I attended and phone conversations.

Nadia helped me get wiring schemes on coils when I first started doing Excal mods before I met Dave, I have had a personal and business relationship with Minelab for over 10 years, back to when they were still in Vegas.

January 20, 2017 A New Beginning!